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How to Balance Human and Machine While Using Chatbots
Community banks’ reputations are built on personal connection. But with an effective chatbot, banks can free up staff to focus on customers’ more complex needs. It just takes effective training.
Stearns Bank Lays Groundwork in Minnesota's Hmong Community
Stearns Bank is fostering trust, financial empowerment and meaningful relationships with Minnesota’s sizable Hmong community by establishing a branch in one of their cultural hubs.
Equip Your Leasing Finance Operations
Discover how lenders can navigate the evolving landscape of equipment lease financing with insights on risk mitigation and operational readiness.
Rebeca Romero Rainey: Nurturing the Community Bank Ecosystem
As I reflect on the impact community banks have had this year, I revel in this notion that we have created something special, a dynamic ecosystem that centers on people.
Charles Potts: Banking and Staffing Gen Z Into the Future
As Gen Z graduates into the full-time workforce, they are looking to community banks as financial partners as well as potential employers.
The Year in Compliance: 6 Notable Updates for Community Banks
New guidance and proposed rules from regulatory agencies in 2024 have kept community banks on the alert for forthcoming changes to compliance processes.
Commercial Bank of Mott Helps Fund a Home Base for the Community
The Commercial Bank of Mott set out to plan, fund and build a community center that will serve as a new hub for all locals to enjoy.
Powering Potential: ICBA Certification Q&A with Arlene Cooper
Arlene Cooper, internal audit officer at CNB Bank in Carlsbad, N.M., is a certified community bank internal auditor (CCBIA) and certified community bank compliance officer (CCBCO).
Lindsay LaNore: 8 Healthy Habits for Conflict Resolution
We’re all different. We work differently, and we have different opinions, biases and values. Some of us thrive under pressure, while others shy away from confrontation.
Strategies for Consumer-Centric Banking: an Exclusive Bud Webinar
Bud Financial has joined community bankers for an Independent Banker webinar where we’ve explored the actions they would take to drive success, revenue and customer engagement.
ENTER NOW: 40 Under 40: Community Bank Leaders awards
Nominations for 40 Under 40: Community Bank Leaders 2025 are now open! 40 Under 40 seeks to recognize community banking’s brightest, most promising young professionals. Winners are featured in...
Jim Reber: Will the Wave Return?
Falling rates should boost cash flows.
First Citizens Bank: Playing the Talent Development Long Game
First Citizens Bank’s internship initiative underscores the importance of offering students valuable hands-on industry exposure and nurturing the next generation of banking professionals.
Best Community Banks to Work For 2024
In a tight labor market, current and prospective employees are drawn to good pay, attractive benefits and, importantly, a sense of purpose.
Lucas White: The Heart of the Community Bank
This year’s list of Best Community Banks to Work For made me think about what it takes to be a great employer.
Here Comes the Snow: Lending Support for Winter Businesses
Rain or shine, community banks are there to serve their communities. But how about snow? For some, the cold weather is more than welcome.
Michael Benedict: Bridging the Gap
Rate cuts may not provide immediate margin relief, but you can take steps to reduce near-term pressure.
Tips to Better Bank Vendor Management
The more services you add for customers, the more vendors you’re likely to work with. Managing what could be hundreds of relationships calls for organization and the personal touch.
Mark Scanlan and Scott Marks: Is a Favorable New Farm Bill on the Horizon?
In the wake of the farm bill’s expiration, ICBA is advocating for updates that will benefit the agriculture industry and rural communities across the U.S.
Powering Potential: How ICBA Membership Cultivates a Network of Support
ICBA’s reach extends from the U.S. government all the way to the smallest member bank. We hear from two community bank leaders about how their ICBA membership has helped their banks.