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Unexpected allies
Meeting serendipitously at a ThinkTECH Accelerator showcase, Fintel Connect and Finzly prove that the best relationships allow both partners to complement each other’s strengths.
Out of Office: Tyrone Beatty
After becoming a fan of The Great British Baking Show, Tyrone Beatty, assistant branch manager at $2.3 million-asset 1st Security Bank of Washington in Mountlake Terrace, Wash., added baking to his...
Is commercial lending on the rise?
Loan providers share an infectious enthusiasm and growing optimism for one vertical’s prospects in 2022: commercial lending. Here’s how community bankers can take advantage of various...
Stealthy shopping for better service
It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades.
Jim Reber: Mayday for mortgages?
Rising borrower costs have consequences for MBS.
These Asian-American led banks are helping their communities
May marks Asian American and Pacific Islander Heritage Month—and these Asian American-led community banks are adding to that heritage every single day by helping bring dreams within reach.
How thrift and mutual banks are benefiting their customers
Thrift banks, otherwise known as savings and loans, focus on turning deposits into consumer mortgage loans. We take a deep dive into what lies at the heart of these community banks’ business models...
Demystifying Bitcoin and Digital Assets
SPONSORED—We sat down with Thomas Grundy for a conversation on demystifying Bitcoin and digital assets. A former regulator and compliance professional, Tom shared insights on where Bitcoin...
Are Bankers and Customers on the Same Page?
SPONSORED—Vericast surveyed financial services marketers and consumers about their banking goals, priorities, expectations and experiences. Industry experts analyzed the data and identified...
Out of Office: Justin Kitzinger
Justin Kitzinger, a private banking officer at $6 billion-asset Bankers Trust in Des Moines, Iowa, dedicates 200 hours each year to volunteer firefighting.
Rhonda Thomas-Whitley: Defending overdraft protection for consumers
Overdraft programs and policies are once again in the sights of officials in Washington. ICBA takes on the fight.
Charles Potts: Back-office innovation
Community bankers are embracing innovation like never before—with impressive results. But with so much emphasis placed on customer-facing products and technologies, innovating back-office...
Brad M. Bolton: Educating future leaders
Focusing on the ‘whys’ helps employees see how decisions fit together in a perfect puzzle for high-performing success, and it motivates them to be contributors to that success.
Rebeca Romero Rainey: Community bankers are all in
Everything feeds into the customer experience, and that ability to meet and exceed customer expectations is what distinguishes us as community bankers.
The top-performing community banks of 2021
Independent Banker’s annual listing top-performing community banks of 2021 alongside interviews with some of the winners. In true community bank fashion, each has its own story to tell and its own...
Mortgage eClosing: The Path to eSignatures
SPONSORED | The path to eClosing is complex but achievable. During this Dialogue on Demand session, we will uncover the benefits and uses of eSignatures, legislation surrounding eSignatures and...
Prepare for a purchase market and create mortgage efficiencies
SPONSORED | The mortgage industry is very volatile. How can lenders be ready? In this webinar, you’ll learn about how APIs can enhance the experience for both borrowers and lenders and preparing...
Kentucky banks stand tall
After a historic tornado rocked western Kentucky last December, a host of community banks banded together in the spirit of generosity, using their financial power to start relief funds and bolster...
Lindsay LaNore: All in. All heart.
There’s nothing like going above and beyond—but being recognized for it feels pretty great, too.