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3-2-1 We Have Contactless!
3-2-1 We Have Contactless! Tina Giorgio: Contactless transactions include everything from flashing your watch at the point-of-sale to paying for your groceries, via your refrigerator. As “smart”...
Navigating the New Norm with Digital Optimization
Navigating the New Norm with Digital Optimization In determining what this new business-as-usual will look like for your bank, it is important to identify where your customers are now and how their...
Safeguarding Against Fraud in a COVID-19 Era
Safeguarding Against Fraud in a COVID-19 Era Despite numerous warnings from the FBI, IRS and others, fraudsters are capitalizing on the pandemic to take advantage of consumers, highlighting the...
Three Reasons You’re Not Achieving Your Leadership Goals
Three Reasons You’re Not Achieving Your Leadership Goals Tina Giorgio: Vince Lombardi had it right when he stated that, “Leaders aren’t born, they are made.” Leadership is a process. And, like any...
2018: A Year of Fresh..
2018: A Year of Fresh.. Tina Giorgio: In an e-book published last week by PYMNTS.com, “Fresh” is how I described payments in 2018. I can’t think of a time when we’ve seen as many innovations emerge...
Real Talk About Real-time Payments
Real Talk About Real-time Payments Tina Giorgio: There are many factors involved in creating a successful real-time payment system and one of those factors is education. This month I have invited...
ThinkTECH Accelerator Finalists Demonstrate Their “Whys”
ThinkTECH Accelerator Finalists Demonstrate Their “Whys” Tina Giorgio: Whether I’m working with banking professionals or with entrepreneurs in the fintech space, I have one key piece of advice: I...
COVID-19: Considerations for Card Issuers
COVID-19: Considerations for Card Issuers Community banks are the stars of the financial services industry, and during times of crisis community bankers burn brightly to provide a guiding light to...
Reflecting on ICBA Bancard’s 35-Year History of Success
Reflecting on ICBA Bancard’s 35-Year History of Success In celebration of ICBA Bancard’s 35th anniversary, I sat down with our Chairman Greg Deckard, president, CEO and chairman of State Bank...
Positioning ICBA Bancard for the Future: What’s Your Why?
Positioning ICBA Bancard for the Future: What’s Your Why? Back in 1985, the first Macintosh computer debuted, and by today’s standards, it was a boxy, clunky, slow unit, yet Consumer Reports gave...
The Big Trouble with Big Tech
The Big Trouble with Big Tech Last month Google unveiled its new Google Pay app—complete with a DDA-like account attached. This latest effort by Google is part of a trend of non-bank tech companies...
Seeing the Story Behind the Numbers: Introducing Eric Kirchner
Eric Kirchner joined the team in January 2025 as senior vice president, strategic finance. In this role, he contributes to the financial modeling and forecasting for all aspects of the ICBA...
Combating Fraud: One Attack at a Time
The numbers don’t lie: fraud losses are on the rise, with 61% of financial organizations reporting direct losses of over $500,000 in a 12-month period. In addition, 52% of mid-market organizations...
ICBA Payments is Bringing Push-to-Card Payments to Community Banks
ICBA Payments is committed to helping community banks keep pace with innovation in the payments space. When FedNow launched, ICBA Payments partnered with market leader, Pidgin, to ensure that banks...
Weighing Your Card Options with ICBA Payments
For community banks and their customers, options are key. Just as no two communities are alike, no two community banks are the same, so we need the flexibility to create solutions that meet our...
ICBA Payments and TCM Bank Welcome Kelly Kroskie as EVP of Digital Transformation
ICBA Payments, the payments subsidiary of the Independent Community Bankers of America (ICBA), today announced the appointment of Kelly Kroskie as executive vice president, digital transformation...
ICBA Payments and Mastercard Partner to Upgrade Customer Payment Experiences for Community Banks
ICBA Payments, the payments subsidiary of the Independent Community Bankers of America® (ICBA), announced today its new partnership with Mastercard to offer upgraded and enhanced card and payment...
What to Say to Customers When They Are Being Scammed
Whether your bank’s goal is to acquire new card accounts or boost usage from your existing cardholders, marketing plays a key role. No marketing means stagnant portfolios and low revenue.
Relationship Managers Are Here for You
What 2025 holds for payments remains to be seen. Decreasing interest rates may fuel larger spending and comfort with revolving credit, but some businesses have begun limiting their acceptance of...
The Card Trends to Watch in 2025
What 2025 holds for payments remains to be seen. Decreasing interest rates may fuel larger spending and comfort with revolving credit, but some businesses have begun limiting their acceptance of...