The future of work in community banking isn't about replacing people with AI. It's about creating a workforce where human, robotic, and agentic workers operate together as a coordinated team.

In this Learning Lab, participants will explore how banks can orchestrate these three types of workers, assigning work based on their unique strengths. Through real-world banking examples and facilitated discussion, they'll learn how to orchestrate work across a future-ready workforce while maintaining governance, compliance, and customer trust.

Participants will leave with a practical framework for combining people, AI, and automation to increase productivity and resilience, all while working with existing technology and preserving the human relationships that differentiate community banking.

Learning Objectives:

• Differentiate the roles and strengths of human workers, agentic workers, and robotic workers—and identify where each delivers the greatest value.
• Learn how to orchestrate work as one unified team.
• Identify a practical path to implementation.