ICBA - News - News Release - ICBA Taps inBusiness Services to Provide 360 View CRM Software
ICBA News Release Header


ICBA Taps inBusiness Services to Provide 360 View CRM Software

Washington, D.C. (April 12, 2007)—The Independent Community Bankers of America (ICBA) announced that inBusiness Services, Nashville, Tenn., has been selected an ICBA Preferred Service Provider for customer relationship management (CRM) software.

"As more and more community banks examine the advantages of implementing CRM software, ICBA is excited to team up with inBusiness Services, which is well-suited for community banks," said Dan Clancy, ICBA senior vice president of services.

According to the 2006 ICBA Technology Survey, 31 percent of community banks plan to evaluate CRM applications in the next 12-to-18 months. ICBA responded to this finding by selecting the inBusiness Services' 360 View ™ suite of products.

inBusiness Services is the developer of 360 View™ CRM, a relationship software solution that integrates a community bank's core products and services with third-party offerings to build a complete 360 degree view of the customer independent of any core customer information file (CIF) limitations. 360 View™ CRM was developed to help community banks be more responsive to customer and prospect needs by better managing referrals, incidents, personal follow ups, cross-sells, customer ranking and attrition, intelligent prospecting, pipelines, marketing lists, and customer and product on-boarding campaigns. The 360 View™ suite of software products also includes a Demand Deposit Account Overdraft Manager, Loan Past Due Manager, and Loan Extension Account Program.

"We are extremely pleased to have ICBA's support. Our solutions can help community banks improve their operations by managing their customer relationships more efficiently and profitably so they can continue to provide the personalized service that is a hallmark of community banking," said Kevin Anderson, inBusiness Services co-founder and president. "Our relationship with ICBA is a great recognition to our team and the powerful tool we have created with 360 View ™ CRM."

"As a user of inBusiness Services' products, we are impressed with the installation expertise, customer support and training which the company delivers," said David Hayes, president and CEO of Security Bank. "In addition, inBusiness Services has demonstrated a commitment to the community bank market."

About inBusiness Services
inBusiness Services, founded in 2001 by Kevin Anderson, Terry Bellenfant, and Chris Green, is a privately held corporation based in Nashville, Tennessee. inBusiness Services' 360 View suite of software solutions includes - 360 View CRM, 360 View DDA Overdraft Manager, 360 View Loan Past Due Manager, and 360 View Loan Extension Account Program. inBusiness is committed to its primary mission: To Develop, Deliver, and Support the best relationship management software solution for financial institutions on planet Earth! Visit with inBusiness Services online at www.threesixtyview.com.