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Every Employee is Responsible for Relationship Growth
It is common knowledge that customer service and sales representatives are responsible for building relationships with customers. But why stop there? When an entire organization benefits from...
Action Planning for Liquidity Management through Uncertainty & Volatility for Banks
In response to the 2023 bank failures and tightening liquidity conditions, the focus on liquidity and risk management has intensified. It is a crucial time to explore how proactive financial...
ICBA Community Bank Briefing 2024 Q2
Join ICBA experts for a quarterly update on industry news and highlights. The 75-minute briefing will include details about regulations and congressional events from inside the Capital Beltway and...
Matching Customer Journey Maps with your Brand Expectations
Customer journey mapping has entered the management process at institutions actively managing their customers' experiences. However, mapping a journey is only part of the challenge. From building...
Assessing Commercial Real Estate - Multi-Family, Office and Investment
The commercial real estate investment market is facing challenges, with concerns about cash flow and property valuations. This has led to increased scrutiny from regulators. As an analyst,...
Mentoring Relationships - How Having a Mentor and Being a Mentor Helps You Succeed in Your Career (2024)
Continuing education is top of mind in today's corporate world. Professionals must learn how to succeed as both a mentor and mentee. Discover how the opportunity to be both can help you grow in...
Puzzle of Check Compliance
Check processing is subject to a variety of laws and regulations that are crucial for ensuring accuracy and compliance. This session provides an overview of the key legal frameworks governing check...
Tax Considerations for the Banking Industry
While the basics of unclaimed property reporting are consistent for all holders, financial institutions can face particularly complex questions and issues around unclaimed property. From...
Reviewing the Corporate Governance “Best Practice” for Banks and Bank Holding Companies
Further details will be available 30 days prior to the webinar date.
Treasury Management 101
Treasury management services are essential tools for business customers, helping them manage cash positions and perform various tasks related to their operations. These tasks include managing...
Credit Risk Hot Topics
Over the past two years, the banking industry has been beset with issues related to funding sources as well as growth and quality issues in our lending portfolio. As funding sources become more...
Regulatory Compliance Change Management: Are You Prepared?
Now more than ever, financial institutions must consider the risk of change. Regulatory changes, system conversions, new products and services, and corrective action for audit findings are just a...
Advertising Compliance for Bank Marketers
Financial institutions face increasing challenges in creating marketing materials that are both effective and compliant. This session offers practical guidance on navigating advertising compliance...
Regulatory Hot Topics 2024
Gain an overview of the bank regulatory and supervisory highlights from 2023 and some predictions on what might be in store for 2024. The discussion will cover the regulators' identified top 10...
Lessons Learned for Lending Compliance
Financial institutions undergo comprehensive regulatory examinations to verify their lending compliance performance. However, consistently changing requirements and evolving environments can make...
Creating the Right Enterprise Risk Management (ERM) Program for YOUR Community Bank
Time: 11:00 am Eastern | 10:00 am Central | 9:00 am Mountain | 8:00 am Pacific Length: 90 Minutes Presenter: Marci Malzhan, President & Founder, Malzhan Strategic 1.5 CPE Credits Program Level:...
Crucial E-Sign Compliance Considerations
The COVID-19 pandemic significantly altered the banking ecosystem to promote safer, virtual options for their employees and clients. To manage the impact of reduced in-person interactions, many...
Essentials of Banking (2024)
Understanding the industry that you work in is crucial to recognizing your role and purpose. Banking is an occupation that has existed since the earliest part of history. While technology has...
You Are the Future of Banking: Making Connections throughout Your Journey is Key to Your Success
Understanding how a bank is run as a business is crucial for the success of young bankers who are the future leaders. Preparing as you gain experience, including making valuable connections along...
A $10 Bonus with a Million Dollar Tax Bill — 1099 Reporting Issues for Bank Account Promos MP4
Most people in the banking business are familiar with IRS Form 1099-INT, which deals with true interest payments (payments for the use or forbearance of money).? However, confusion arises around...
Mobile RDC Risks, Rewards and Deposits
Mobile Remote Deposit Capture has transformed how financial institutions offer remote deposit services. As they develop their RDC business plans, institutions must navigate the challenges and...
High-Risk Accounts and Suspicious Activity Reporting Best Practices
Financial institutions face growing regulatory scrutiny when managing high-risk customers. This session explores how to identify these customers, apply effective Enhanced Due Diligence (EDD), and...
IRAs: Handling Complex Death Claims
Financial organizations often encounter complex beneficiary death claims, especially when there is limited regulatory guidance to navigate these situations. This comprehensive course provides an...
Best Practices for Loan Processing
Navigating the commercial credit approval process can be overwhelming, leading to delays and miscommunication. This guide helps you establish an effective workflow for the Loan Assistant,...
Unlocking Funds - Regulation CC: Check, ACH, Wire and Cash
Financial institutions face the challenge of managing funds availability while navigating complex regulations and ensuring compliance with industry standards. Key aspects of Regulation CC, which...
Building RTP Receive Business
Real-time Payments (RTP) volume represents many of the instant payments volume in the U.S. Approximately 1,000 financial institutions have made the connection to receive real-time payments (RTP),...
Key Ratio Analysis, Getting Beyond the Numbers
With every loan request comes a plethora of numbers: financial statements, taxes, and various schedules. All this information, can cause many deals to quickly languish due to analysis paralysis....
2025 Legislative Update
The rules and regulations governing IRAs, HSAs, and other tax favored savings accounts are constantly evolving, making it difficult to stay informed. Industry experts will provide you with a...
IRA Contributions and Tax Time
To prepare for the often-hectic IRA contribution season, deepen your understanding of Traditional and Roth IRA contribution issues such as deadlines, limits, possible tax credits, certain...
Commercial and Industrial (C&I) Lending in Today’s Competitive Market (2024)
The most intricate and challenging lending you can do is commercial and industrial. Learn about the various industries you will work with, the types of loans that you will use, how to analyze...
Roth IRAs: What You Need to Know
Navigating the complexities of Roth IRAs can be challenging due to their unique features and evolving regulations. Gain a comprehensive understanding of the Roth IRA, including its distinct...
Banking on Email: Maximizing Your Most Powerful Digital Channel
Time: 11:00 am Eastern | 10:00 am Central | 9:00 am Mountain | 8:00 am Pacific Length: 60 Minutes Presenter: Crystal Steinbach, Director of Digital Services and Mayra Gonzalez, Senior Digital...
Lending Compliance Update
Further details will be available 30 days prior to the webinar date.
What Financial Institutions May Be Missing in Their Compliance Portfolios – OFCCP Compliance MP4
Financial institutions may be overlooking key obligations under Executive Order 11246, Vietnam Era Veterans Assistance Act (VEVRAA), and Section 503 of the Rehabilitation Act. These regulations...
Estate Planning with Bank Stock
The transfer of bank or bank holding company stock as part of a shareholder's estate planning process can involve several potential regulatory, corporate, and tax issues. Banks and bank holding...
Navigating Today's M&A Environment
Over the past 18 months, the community bank mergers and acquisitions environment has faced significant changes. This has led many community bankers to question the current state of the market and...
Cash to Cash and Cash Cycle, Assessing Managements Effectiveness and Getting to the Right Line of Credit Amount
Operating lines of credit are never easy to analyze. Rarely are any two assessments the same. The key to setting the right line of credit is analyzing the borrower's cash-to-cash cycle. Learn how...
Artificial Intelligence: Security Risks, Compliance Challenges, and Opportunities
Artificial Intelligence (AI) will be a critical enabler for businesses all around the world. Financial institutions have much to gain in using this new technology to improve back-office operations,...
Legal Trends and Insights on Deposit Fees (MP4)
ICBA has been working diligently in addressing federal regulator positions on deposit fees such as re-presentment fees, overdraft fees, and non-sufficient funds fees. But while we vigorously...
Bank Local, Think Social: Reaching the Next Generation Through Influencer Marketing
Influencer marketing isn’t just for big brands—it’s a powerful tool community banks can use to build trust, reach younger customers, and strengthen their local presence. By partnering with nano-...
Video: 2023 BSA/AML Training for Frontline Staff and Operations
BSA/AML for Frontline & Operations Staff This live action video contains fresh content, best practices, the latest hot topics in BSA/AML, and is everything your bank needs to comply with training...
Bank Local, Think Social: Reaching the Next Generation Through Influencer Marketing
Time: 3:00 pm Eastern | 2:00 pm Central | 1:00 pm Mountain | 12:00 pm Pacific Length: 60 Minutes Presenter: Rob Birgfeld, EVP Chief Marketing Officer, Bill Hickman, Lead Strategist, Wendy LaMaskin,...
ThinkTECH Thursday - Alumni Showcase (May 2025) MP4
Experience 7-minute demonstrations of the latest solutions from several of our ICBA ThinkTECH Accelerator companies from previous years. Learn about how these organizations are helping community...
Bank Sales Training: Ask for the Business/ Close the Deal!
In today's banking environment, simply presenting products and services isn't enough. You must guide the conversation, build trust, and confidently ask for the business. This session walks you...
ThinkTECH Solutions Forum - Fraud
Join ICBA Innovation and your fellow community bankers for the second ICBA ThinkTECH Solutions Forum in this Fall's series. Focus: Fraud - Hear from several fraud solution providers during this...
Bank Sales Training: Ask for the Business/ Close the Deal! (MP4)
FDIC Membership Signage & Statements (Individual)
The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government that protects the funds depositors place in banks and savings associations. The regulation...
Bank Policies & Procedures: Executive Officer
Defines the relationship between the board and executive management and between executive management and the bank's other personnel. Covers hiring practices, management succession, promotions, and...
Credit Analyst Institute
Master the necessary financial analysis skills needed by today's credit analysts and the additional expertise vital to a community bank's overall lending success. Through group discussion, case...
Consumer Lending Institute
Make informed credit decisions by developing your ability to evaluate a consumer loan request. This program covers the application process, financial statement analysis, credit analysis, loan...
Bank Director Video Series (MP4)
The Bank Director Video Series features 7 different presentations that vary from 14-20 minutes in length. These can be used during board meetings, for annual training, new director training or...
Bank Secrecy Act: Overview for All Personnel (Individual)
The Bank Secrecy Act (BSA) is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSA requires banks to assist in preventing crime by enacting...
Appraisal Standards (Individual)
Appraisals are an intricate part of the real estate lending process whether consumer or commercial. Whether the transaction requires an appraiser or uses an evaluation, the bank must ensure that...
Robbery Response Techniques for All Personnel (Individual)
All bank personnel are just as responsible for maintaining the institution's Security Program as is the Security Officer and the role is a simple, but critical, one. This course discusses options –...
Auditing Liabilities & Other Activities (Individual)
The purpose of this course is to introduce you to the principles of internal auditing for liabilities. After completing this course, you will understand the overall objectives for auditing...
Diversity and Inclusion in the Workplace [US] (Individual)
This course serves as a foundational layer for team members and management to examine the ways in which identity affects workplace dynamics and productivity. Through the use of evidence-based tools...
Fair Lending: Overview (Individual)
The fair lending laws prohibit discrimination in all credit transactions including real estate and non-real estate secured transactions as well as unsecured credit. Understanding fair lending is...
Auditing Assets (Individual)
The purpose of this course is to introduce you to the principles of internal auditing for assets. During this course, you will review the specific qualities of an account that an auditor attempts...
Bank Secrecy Act: BSA & Compliance Officers (Individual)
The Bank Secrecy Act (BSA) is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSA requires banks to assist in preventing crime by enacting...