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Bank Policies & Procedures: Do-Not-Call (PLC-240)
Provides banks with guidance on complying with FTC and FCC regulations dealing with telemarketing practices. Covers federal Do Not Call Registry, internal lists, customers and non-customers,...
Marketing Institute
ICBA's Marketing Certification program is designed to equip community bank marketers with the tools and knowledge to succeed in today’s dynamic banking environment. Over 3.5 days, participants gain...
Telephone Consumer Protection Act
The Telephone Consumer Protection Act was signed in 1991. It was enacted to protect consumers from unwanted calls commonly called “robocalls”. The TCPA places restrictions on the use of the...
IRA Fundamentals
Navigating the rules around IRAs can feel overwhelming for those new to retirement planning, especially considering contributions, distributions, and rollovers. This course is a must if you are new...