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AI Demystified: 101 (MP4)
Everyone is talking about AI and how it is changing how people work, live—and bank. This webinar is designed to provide community bankers with a primer on artificial intelligence and the...
Bank Policies & Procedures: Unfair Deceptive or Abusive Acts and Practices (PLC-116)
Establishes procedures for receiving and handling consumer complaints. States the bank's intent to prevent unfair, deceptive or abusive acts or practices in connection with any transaction for a...
Bank Policies & Procedures: Vendor Risk Management (PLM-213)
Provides guidance on managing the risks that may arise from outsourced relationships, including responsibilities, risk assessment, due diligence, contracts, security and confidentiality, controls,...
Bank Policies & Procedures: Internet/E-Mail Risk Management (PLM-183)
Establishes a set of policies for use of the Internet and e-mail facilities. Includes guidelines for customers' privacy, procedures in the case of disruptions of bank operations, bank computers,...