Crisis Response and Preparedness Center

We are so proud of our industry’s commitment to service and to each other. Thank you for all you do to support your community and other communities in need.

To make a donation to the Irma relief efforts, please consider donating to the Florida Disaster Fund, authorized by the State of Florida and administered by the Volunteer Florida Foundation. 


Regional Preparedness and Response Coalitions

Regional partnerships have formed across the United States to focus on homeland security and emergency management issues with the public sector.

These public/private partnerships formed originally within the banking/finance sector, but several have developed into multi-sector coalitions.

RPCfirst, the Regional Partnership Council, is an umbrella organization formed to foster collaboration among these organizations.

View a List of the Regional Coalitions


Sheltered Harbor

The Sheltered Harbor initiative provides proactive, rapid restoration of customer account data after a cyberattack. Sheltered Harbor combines proactive, secure data storage with a cooperative recovery plan to get your customers through a major cyberattack faster than you would on your own. It is an industry-led organization, structured as a not-for-profit LLC and operated as a subsidiary of the FS-ISAC.

More Information


Bank Crisis Response Center

Hurricane Harvey

Consumer & Business Response Center

crisis preparedness

Share The Emergency Preparedness Toolkit

This guide was created so that your customers and new home buyers could learn more about potential threats and be better prepared to react during an emergency. While there is no way to predict what will happen, or what their personal circumstances will be, there are simple things they can do now to prepare their home, themselves and their loved ones in the event of an emergency.

Disasters are unpredictable and can be devastating to a community. But there is a lot your bank can do to help prepare your customers for these events.

Help consumers prepare for a natural disaster by sharing these tips:

  • Store important documents such as proof of identity, property ownership, insurance policies, bank and investment account information, and three years of tax returns in a bank safe-deposit box. Encase these items in plastic bags to prevent moisture.
  • Prepare additional copies of critical documents such as birth certificates, adoption papers, marriage licenses and the deed to your home for safekeeping and inform a trustee, relative or attorney of their location.
  • Print out key contact information for executors, trustees and guardians and store it in a secure location, either in your safe-deposit box or with a close relative.
  • Inventory personal and household valuables (take photos and keep receipts) to help evaluate replacement costs.
  • Include surplus cash, preferably small bills, in your home emergency kit. The kit should also include a three-day supply of food and water, a first aid kit, can opener, radio, flashlights and batteries.
  • Create digital copies, which can serve as a supplement or backup to paper documents.  Scanned or electronic documents can be uploaded with secure online backup services.
  • Contact your insurance agent or visit the Federal Emergency Management Agency’s website at to determine if a flood insurance policy is right for you.

ICBA News Releases

ICBA Letters

Title Recipient Date
FDIC, Federal Reserve, OCC, Department of Treasury
Senators McConnell and Schumer and Representatives Ryan and Pelosi

News From Our Members