White Papers & Reports

Newly Released: Core Processor Resource Guide

This resource guide, combined with the core processor best practices, are designed to help community banks understand important aspects of managing the core processor relationship to maximize the return on their technology investments.

The guide includes recommended steps that community banks should take to manage their core processor:

  • assessing their business needs and utilization of current systems,
  • gauging satisfaction with the current core processor relationship,
  • determining whether to change core processors or stay with the current processor,
  • conducting due diligence, and
  • evaluating core processor alternatives (including innovation, compliance, and legacy vs. next-generation providers).

The guide also offers community bankers insights into negotiating contracts as well as information about core conversion project management for those that decide to switch systems.

Core Processor Cover
ICBA Core Processor Resource Guide

January 2018
View Guide

Best Practices
ICBA Community Bank Best Practices for Managing Core Processor Relationships

January 2018
View Best Practices

Best Practices
ICBA Best Practices for Community Bank Core Processors

January 2018
View Best Practices
(This document is public - no login required)

This resource is free to ICBA community bank members.
You will be prompted to login to access these resources.

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ICBA Surveys

  • 2017 Compensation Survey:The 2017 edition of the annual Crowe Horwath LLP and ICBA Bank Compensation and Benefits Survey provides invaluable compensation-focused benchmarking data. With responses from 375 banks, this year’s survey offers insights that can help you make critical decisions about compensation, human resources, and benefits, including:
    • Calibrating compensation structures using industry benchmarks
    • Structuring salary and incentive pay to support business strategy
    • Aligning board of director compensation to the industry
    • Identifying trends in human resources programs and turnover

Is your bank surveying your customers?

If you want to gather feedback from your customers, explore this solution.

FileTypeSizeDateDownload
ICBA Cross Generational Study of Americans and Banking 2014PDF326.87 KB2014 Download
2013 ICBA Community Bank Payments Survey Key FindingsPDF266.58 KB2013 Download
2013 Payments Survey Key Finding SlidesPDF6.62 MB2013 Download
The ICBA Overdraft Payment Services Study (2012 Summary)PDF383.88 KB2012 Download
The ICBA Overdraft Payment Services Study (2012 Full Report)PDF1.04 MB2012 Download
Technology Survey Results (2012)PDF1.37 MB2012 Download
For more surveys and whitepapers, visit the
ICBA Knowledge Vault