Testimonials

See how support from TCM Bank has helped other community banks like yours develop and maintain successful credit card programs.
"I wanted to send a quick note of gratitude. First, as an Agent bank, we feel we made the right choice.  Without a doubt, the support we get from the underwriting and customers service group is top notch.  I have received numerous comments from the staff about how easy it is to work with your team.
As for the conversion in 2017, we were in good hands.  From the first call, to the final settlement and the customer service issues that arose in between, nothing but the best response from the group.  Your group was understanding during a great time of stress for our organization."
-First Citizens Bank (Mansfield, PA)

“We have had a great relationship with TCM. They show that they value us as a partner. They are responsive to our needs and to our clients’ needs. TCM provides me with reports through their portal so that we can track and monitor. They offer us the ability to guarantee a card, if needed. Our clients have the ability to pay online, in our offices, or through US mail.”  
-First Federal Bank of the Midwest (Defiance, OH)

“Because of our long time membership with ICBA and belief that ICBA/TCM held the same customer values as we did, the agent relationship with TCM Bank was the right move for us. Our relationship has been built on trust that TCM will take care of our customer’s credit card needs.”
-First Citizens Bank (Mason City, IA)

“Citizens First bank sold our $6 million credit card portfolio to TCM Bank, N.A. in September of 2012. Once we made the decision to sell, the team at TCM became true partners with us.  We were supported by folks from marketing, credit underwriting, finance, and operations.  The conversion team made sure we did not miss a beat and were very detailed in making sure, prior to conversion, that when it came time to transfer accounts, our customers would not be inconvenienced.  The truth to this was evidenced by the smooth transition.  What is even greater, the level of service did not diminish after conversion.  I find the team at TCM to be proactive, particularly with our VIP customers, and eager to help us with any customer service issues we have.  And, credit underwriting looks for reasons to approve new Accounts.  TCM continues to exceed expectations.” 
-Citizens First Bank (The Villages, FL)