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Breach Communication

More information coming soon.

DEBIT & CREDIT CARD BREACH COMMUNICATION

Who Should Use This Information: Front-Line Marketing, Communications and Product Contacts at Issuing Financial Institutions

Purpose: Protect cardholder trust in payments by providing a practical guide to managing communications after a data compromise at a third party.

To more effectively combat a public relations crisis with a breach of card security, ICBA and Visa have teamed up to bring a special communications toolkit to community banks. This comprehensive communications guide gives community banks the means of communicating with card customers and the media within 24 hours of a data compromise. Having this contingency plan in place can make all the difference in a data breach episode.

CUSTOMER COMMUNICATION

The documents below fall into three categories:

Alert Alerting your customers to a potential security issue with their card
Reissue Providing your customers with an alert and reissue notification of their card
Delivery Providing an alert and delivery notification along with a customer’s new card

  
Reactive Press Statement Template

Sample Mastercard Notifications

Sample Visa Notifications

Provide your customers with Visa's Customer Service Q&A Regarding Recent Card Security Breach

INFORMATION FOR ICBA MEMBER BANKS

Specific information detailing key considerations for community banks facing account compromises as well as details on the MasterCard and Visa account recovery programs.

ICBA BANCARD CLIENTS

If you are a ICBA Bancard client, please visit the ICBA Bancard Risk Management Center for more tools and resources.