ICBA offers the following customizable news releases and resources that community banks can distribute to media in their communities to reassure consumers amid the coronavirus outbreak.
In the ICBA's Marketing and Communications Toolkit, we invite you to "Tell Your Story" throughout the year. This provides ICBA members like you with exclusive resources to help your community bank leverage local media along with traditional and digital marketing channels.
Visit the toolkit
Share ICBA's customizable news releases with local media to reassure consumers amid the coronavirus outbreak or visit our communication toolkit to further help you tell your story.
Help consumers to rest assured that their Federal Deposit Insurance Corp. (FDIC) insured deposits are safe in their community bank, while offering coverage tips.
Remind community banking customers that their insured deposits are safe and backed by the full faith and credit of the federal government through the FDIC.
Let consumers know community banks are here to serve the needs of their customers and communities throughout the coronavirus pandemic and beyond.
Now, more than ever, it is essential you remind customers to be wary of fraud. Use and share any of the graphics below to spread the word that fraud is on the rise during the pandemic.
With the rapidly changing flow of information regarding the Economic Impact Payments, it can be difficult to keep track of the details most important to your bank and its customers. We've put together an updated list of the program's most frequently asked question to help keep you informed.
Check out the FAQS
Arkansas Democrat Gazette
Lending tech nets event's top prize
Arkansas Money and Politics
Second Annual ICBA ThinkTECH Accelerator Wraps Up with Virtual Demo
Community Banks to Seek More U.S. Help in Small Business Program
Trump Calls Virus Relief ‘Flawless’ Despite
Trump Pressured to Halt Regulatory Agenda Except for Virus Rules
The power of small: local institutions poised to aide economy
Independent Community Bankers Express Doubt PPP Can Be Rolled Out
JPMorgan on collision course with US Treasury over rescue
The CARES Act - What you need to know now
National Mortgage News
Industry Coalition Calls for Regulators to Institute a Liquidity
Community Bankers Urge Treasury, SBA to Fix Flawed Loan Rollout
Non Profit Quarterly
Banks Unprepared for Payroll Protection Loans: Share Your
New York Times
Banks Warn of ‘Overwhelming’ Demand and Messy Start
for Small Business Loans
The New Small Business Loan Program Got Off To A Rocky
Start—Here Are The Big Problems Companies and Banks Are
The Coronavirus Small Business Loan Program: What You Need To
Banks warn of chaotic launch of small business lending program
Trump Vows Small Business Rescue Will Launch Despite Bank
America’s smallest banks are being enlisted to rescue
millions of American jobs
America’s $350 billion emergency loan program for small
businesses may run out of money
US. Banking Group Warns of 'Massive' Delays, Tech Issues With
Small-Business Rescue Program
U.S. small-business rescue loan program enters fourth day plagued
by technical problems
Mnuchin says small business rescue loans launch Friday, despite
Thousands of U.S. banks may sit out small-business rescue plan on
liability worries - sources
Financial regulators to assist institutions affected by
Coronavirus bailout already towers over TARP and more to come
Big banks criticized for slow uptake but now processing SBA
Subprime Auto Finance News
7 trade associations send petition to FCC about TCPA exception
Five problems banks face in getting coronavirus relief out the
Coronavirus mortgage bailout: 'There is going to be complete
chaos,' says industry CEO
As the Trump administration praises coronavirus relief program,
lenders and small businesses criticize delays
Wall Street Journal
Government Doubles Interest Rate on SBA Loans After Banks
Federal Reserve to backstop Paycheck Protection Program loans
MK Decision helps community banks to offer banking services
digitally via remote implementation.
Visit Partner Site
Members of ICBA can use FINSYNC's online loan application to
support the PPP Loan with no upfront costs and same day
implementation, which comes complete with a portal for processing
PPP loans more efficiently and tools to help you track loan
forgiveness eligibility, among other benefits.
NXTsoft Launches solution to resolve the many headaches associated
with SBA E-Tran system: OmniConnect CARES Queue Streamlines the
PPP Loan Submission Process for Financial Institutions
With two-day implementation, Abrigo enables banks to serve their
communities using our automated PPP loan origination system that
is integrated into E-Tran, providing them with software to handle
the inundation of loan requests and help small businesses and the
self-employed pay their employees during the coronavirus crisis.
The Jack Henry Lending Paycheck Protection Program Portal is a
quick and easy solution for connecting Small Business borrowers to
SBA certified banks.
With Paycheck Protection Program supported by TSoftPlus, you can
immediately start processing compliant PPP loans, with no upfront
Newtek Business Finance Solutions is now offering Paycheck
Protection Program loans to small business owners.
At this time we are happy to offer our solution free of charge for
3 months and deferred payments, and we will also offer our
solution at a substantially discounted rate.
Help small businesses get the loan assistance they need with a
fast, easy, mobile-first application.
H&M will submit the completed loan application to the SBA for
approval and guarantee issuance and provide loan closing services
with detailed documentation instructions.
The free Teslar Unite – PPP module assists community bankers
with the SBA CARES Act PPP loan application process via an
integrated web portal that allows small business customers to
easily download the PPP loan application, fill it out, upload it
and track the status of the loan.
ODX enables banks to digitally originate business credit and
deposit products - allowing business owners to open accounts and
apply for loans without physically coming into a branch.
Fundation's white-labeled SBA Paycheck Protection Plan application
for your community banks small business customers (use code 4242
for mobile verification).
Community banks can now launch Business Lending-as-a-Service, in 7
days or less with all fees waived.
Botdoc is allowing up to 15 users to use Botdoc for free for 60
days to help community bankers begin securely exchanging documents
within 15 minutes, even when working remotely.
Finastra is taking action to optimize business lending platforms
for the CARES Act and PPP funding.
QCash Financial is waiving fees and implementation costs to get
our digital small dollar lending solution broadly distributed.
Our secure loan document collection platform enables collaboration
and workflow automation to support dispersed teams.
Business and personal credit reports, account monitoring, and
portfolio monitoring are a few of our main services.
Now is the time to adopt aggressive new approaches to discover and
monitor portfolio credit quality—both in aggregate and
transactionally—including loans affected by COVID-19.
The cloud-based nCino Bank Operating System incorporates government-defined requirements into loan decision workflows and provides critical insights and analytics to help institutions better understand exposure, manage risk and ensure compliance.
To help manage risks, Fraud.net is offering its Email
Authentication tool-free for three months to community banks and
their commercial banking customers.
COVID-19 and TPRM Consideration Resources website offers a wide
range of resources including webinars, articles, checklists, and
ICBA member banks may white-label and deploy the system in under a
week to support virtual meetings with free access from March 1
through June 30.
Cybersecurity services provide monitoring and proactive KnowBe4
training tools to protect against phishing attempts to ensure
safety and soundness is maintained.
Ncontracts's pandemic/business continuity resource page contains
educational materials and Ncontinuity, the comprehensive Business
Continuity Management tool, has been updated with workflow tools
specific to the pandemic.
Quantivate has developed a Pandemic Plan Template that includes a
plan structure overview, pandemic planning phases, planning
checklists for executive, operations, and more.
Digital document management and timely destruction.
Provides content from experienced community bank C-suite members
to help community banks prepare for and navigate what is on the
Via behavioral insights and search keyword re-targeting, Griffin
Technologies provides community banks an affordable option to
reach small business owners searching for small business loans and
White labeled, our platform can be branded by the ICBA member bank
and they can feature specific local charities such as food banks
that are helping those most affected by COVID-19.
KapitalWise artificial intelligence (AI) platform analyzes data
from a variety of sources with the goal of detecting changes in
their financial condition, predicting their characteristics and
Kasasa will waive monthly licensing fees on website and online
account opening solutions for new banks joining through June 1,
With the COVID-19 crisis, banks currently utilizing their ICBA
membership benefit receive programs including sensitive and
understanding verbiage, followed by a commitment and desire to
keep the lines of communication open.
Sample social post copy, downloadable imges, and resource links to
communicate with account holders.
Dell offers “Work From Home Bundle Specials” that
include 5% discounts on commonly used telecommuting equipment.
Ringcentral communication platform allows remote phone systems and
video conferencing capabilities with remote roll-outs within 24-48
To help community banks during COVID-19, we have waited our setup
fee and will defer billing for three months.
We work with the banks to acquire new customers for the digital
account opening products on a performance basis.
Finzly is offering a free account opening solution for community
banks to enable customers to continue receiving their banking