Arrangement Empowers Banks to Deliver Innovative and Profitable Omnichannel Customer Interactions

Wolters Kluwer’s Compliance Solutions business has formed a strategic partnership with CRMNEXT in the U.S. to enhance deposit product innovation and functionality using Wolters Kluwer’s Expere Deposit solution. This partnership enables regional banks to streamline the creation of compliant banking documents and services for customers, helping them transform their branch and digital banking experiences into a growth driver.

The resulting integration provides a true in-branch, online, omnichannel solution that allows banks to roll out new products faster and more conveniently. When used in conjunction with CRMNEXT’s work simplification and automation capabilities, Expere centralizes the management of compliance content, providing the tools financial institutions need to implement changes seamlessly.

“Growth is imperative for both community banks, and that is challenging in an increasingly competitive banking market. Work simplification and automation are required to power this growth, along with the convenience and service that customers expect without hiring additional staff in today’s increasingly tight labor market,” said Joe Salesky, CEO at CRMNEXT. “By leveraging the unique strengths of CRMNEXT, coupled with the recognized power of Expere’s capabilities, we are now offering a best-in-class solution that can address the evolving needs of our clients.”

“The integrated Wolters Kluwer Expere/CRMNEXT solution enables omnichannel customer interactions from a single, unified platform. This partnership is another example of our commitment to providing clients with the solutions they need to work more efficiently and effectively. Expere, serving as the compliance content engine, streamlines customer and member onboarding, in any channel,” added Samir Agarwal, Vice President, Wolters Kluwer Governance, Risk & Compliance Banking Solutions. “Together, we can ensure that banks have flexibility in navigating both the regulatory and competitive markets in the originations process.”

Wolters Kluwer’s Compliance Solutions, part of the company’s Governance, Risk & Compliance division, is a market leader and trusted provider of regulatory compliance solutions and services to more than 2,000 U.S. banks and financial institutions. The business helps these financial institutions efficiently manage compliance obligations tied to loan and deposit origination transactions and workflows, and gain the insights needed to focus on better serving their customers and growing their business.

CRMNEXT is a leading global CRM solution provider in financial services. The company provides work simplification, robotic automation, immediate results and greater empowerment for both team members and customers, eliminating the artificial barriers between human and digital channels. 

For more information, visit Wolters Kluwer’s Expere web page.