Share Your Story Nationally

This year has presented a new challenge with the COVID-19 crisis. With this current reality, we will be honoring all community banks with The National Community Bank Service Awards for their collective effort in supporting their communities.

Together, we'll focus on highlighting the many stories of how they are responding to the crisis and continuing to serve their local communities.

The deadline for submissions is Friday, May 29. You may submit multiple entries.

Submit Your Story More About the Award

NCBSA 2020

Engage with Local Media

Share ICBA's customizable news releases with local media to reassure consumers amid the coronavirus outbreak or visit our communication toolkit to further help you tell your story.

Sample on FDIC Insurance

Help consumers to rest assured that their Federal Deposit Insurance Corp. (FDIC) insured deposits are safe in their community bank, while offering coverage tips.

Sample on Safety of FDIC Deposits

Remind community banking customers that their insured deposits are safe and backed by the full faith and credit of the federal government through the FDIC.

Sample on Community Closeness

Let consumers know community banks are here to serve the needs of their customers and communities throughout the coronavirus pandemic and beyond.

Communicate with Your Customers

Fight Fraud during COVID-19

Help Them Avoid Fraud

Now, more than ever, it is essential you remind customers to be wary of fraud. Use and share any of the graphics below to spread the word that fraud is on the rise during the pandemic.

COVID-19 Stimulus

Help Them Understand Economic Impact Payments (Stimulus Checks)

With the rapidly changing flow of information regarding the Economic Impact Payments, it can be difficult to keep track of the details most important to your bank and its customers. We've put together an updated list of the program's most frequently asked question to help keep you informed.

Check out the FAQS

Share Your Story Year-round

In the ICBA's Marketing and Communications Toolkit, we invite you to "Tell Your Story" throughout the year. This provides ICBA members like you with exclusive resources to help your community bank leverage local media along with traditional and digital marketing channels.

Visit the toolkit

COVID19 Response Infographic

Together, We Are Making Headlines

Through continuous effort, ICBA, and community banks, are making headlines across all major news channels. Catch the highlights below:

Independent Community Bankers Express Doubt PPP Can Be Rolled Out As Is

Financial Times
JPMorgan on collision course with US Treasury over rescue loans

Industry Supply
The CARES Act - What you need to know now

National Mortgage News
Industry Coalition Calls for Regulators to Institute a Liquidity Facility

Community Bankers Urge Treasury, SBA to Fix Flawed Loan Rollout

Non Profit Quarterly
Banks Unprepared for Payroll Protection Loans: Share Your Experience Here

New York Times
Banks Warn of ‘Overwhelming’ Demand and Messy Start for Small Business Loans

The New Small Business Loan Program Got Off To A Rocky Start—Here Are The Big Problems Companies and Banks Are Facing

The Coronavirus Small Business Loan Program: What You Need To Know

Banks warn of chaotic launch of small business lending program

Trump Vows Small Business Rescue Will Launch Despite Bank Backlash

America’s smallest banks are being enlisted to rescue millions of American jobs

America’s $350 billion emergency loan program for small businesses may run out of money

US. Banking Group Warns of 'Massive' Delays, Tech Issues With Small-Business Rescue Program

U.S. small-business rescue loan program enters fourth day plagued by technical problems

Mnuchin says small business rescue loans launch Friday, despite lender confusion

Thousands of U.S. banks may sit out small-business rescue plan on liability worries - sources

S&P Global 
Financial regulators to assist institutions affected by coronavirus

S&P Global
Coronavirus bailout already towers over TARP and more to come

Big banks criticized for slow uptake but now processing SBA loans

Subprime Auto Finance News
7 trade associations send petition to FCC about TCPA exception during COVID-19

The Hill
Five problems banks face in getting coronavirus relief out the door

Coronavirus mortgage bailout: 'There is going to be complete chaos,' says industry CEO

USA Today
As the Trump administration praises coronavirus relief program, lenders and small businesses criticize delays

Wall Street Journal
Government Doubles Interest Rate on SBA Loans After Banks Complain

Yahoo Finance
Federal Reserve to backstop Paycheck Protection Program loans

Service Providers Are Here To Help

    MK Decision

    MK Decision helps community banks to offer banking services digitally via remote implementation.

    Visit Partner Site


    Members of ICBA can use FINSYNC's online loan application to support the PPP Loan with no upfront costs and same day implementation, which comes complete with a portal for processing PPP loans more efficiently and tools to help you track loan forgiveness eligibility, among other benefits.

    Visit Partner Site


    NXTsoft Launches solution to resolve the many headaches associated with SBA E-Tran system: OmniConnect CARES Queue Streamlines the PPP Loan Submission Process for Financial Institutions

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    With two-day implementation, Abrigo enables banks to serve their communities using our automated PPP loan origination system that is integrated into E-Tran, providing them with software to handle the inundation of loan requests and help small businesses and the self-employed pay their employees during the coronavirus crisis.

    Visit Partner Site

    ProfitStars Lending Network

    The Jack Henry Lending Paycheck Protection Program Portal is a quick and easy solution for connecting Small Business borrowers to SBA certified banks.

    Visit Partner Site

    Wolters Kluwer

    With Paycheck Protection Program supported by TSoftPlus, you can immediately start processing compliant PPP loans, with no upfront costs.

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    Newtek Business Finance Solutions is now offering Paycheck Protection Program loans to small business owners.

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    At this time we are happy to offer our solution free of charge for 3 months and deferred payments, and we will also offer our solution at a substantially discounted rate.

    Visit Partner Site


    Help small businesses get the loan assistance they need with a fast, easy, mobile-first application.

    Visit Partner Site

    Holtmeyer & Monson

    H&M will submit the completed loan application to the SBA for approval and guarantee issuance and provide loan closing services with detailed documentation instructions.

    Visit Partner Site


    The free Teslar Unite – PPP module assists community bankers with the SBA CARES Act PPP loan application process via an integrated web portal that allows small business customers to easily download the PPP loan application, fill it out, upload it and track the status of the loan.

    Visit Partner Site


    ODX enables banks to digitally originate business credit and deposit products - allowing business owners to open accounts and apply for loans without physically coming into a branch.

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    Fundation's white-labeled SBA Paycheck Protection Plan application for your community banks small business customers (use code 4242 for mobile verification).

    Visit Partner Site


    Community banks can now launch Business Lending-as-a-Service, in 7 days or less with all fees waived.

    Visit Partner Site


    Botdoc is allowing up to 15 users to use Botdoc for free for 60 days to help community bankers begin securely exchanging documents within 15 minutes, even when working remotely.

    Visit Partner Site


    Finastra is taking action to optimize business lending platforms for the CARES Act and PPP funding.

    Visit Partner Site

    Qcash Financial

    QCash Financial is waiving fees and implementation costs to get our digital small dollar lending solution broadly distributed.

    Visit Partner Site

    Cirrus Secure

    Our secure loan document collection platform enables collaboration and workflow automation to support dispersed teams.

    Visit Partner Site


    Botdoc is allowing up to 15 users to use Botdoc for free for 60 days to help community bankers begin securely exchanging documents within 15 minutes, even when working remotely.

    Visit Partner Site


    At this time we are happy to offer our solution free of charge for 3 months and deferred payments, and we will also offer our solution at a substantially discounted rate.

    Visit Partner Site

    Credit Plus Inc.

    Business and personal credit reports, account monitoring, and portfolio monitoring are a few of our main services.

    Visit Partner Site

    Intellicredit by QwickRate

    Now is the time to adopt aggressive new approaches to discover and monitor portfolio credit quality—both in aggregate and transactionally—including loans affected by COVID-19.

    Visit Partner Site

    To help manage risks, is offering its Email Authentication tool-free for three months to community banks and their commercial banking customers.

    Visit Partner Site


    Botdoc is allowing up to 15 users to use Botdoc for free for 60 days to help community bankers begin securely exchanging documents within 15 minutes, even when working remotely.

    Visit Partner Site


    COVID-19 and TPRM Consideration Resources website offers a wide range of resources including webinars, articles, checklists, and more.

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    ICBA member banks may white-label and deploy the system in under a week to support virtual meetings with free access from March 1 through June 30.

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    Cybersecurity services provide monitoring and proactive KnowBe4 training tools to protect against phishing attempts to ensure safety and soundness is maintained.

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    Ncontracts's pandemic/business continuity resource page contains educational materials and Ncontinuity, the comprehensive Business Continuity Management tool, has been updated with workflow tools specific to the pandemic.

    Visit Partner Site


    Quantivate has developed a Pandemic Plan Template that includes a plan structure overview, pandemic planning phases, planning checklists for executive, operations, and more.

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    Iron Mountain

    Digital document management and timely destruction.

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    Provides content from experienced community bank C-suite members to help community banks prepare for and navigate what is on the near-term horizon.

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    Griffin Technologies

    Via behavioral insights and search keyword re-targeting, Griffin Technologies provides community banks an affordable option to reach small business owners searching for small business loans and similar services.

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    White labeled, our platform can be branded by the ICBA member bank and they can feature specific local charities such as food banks that are helping those most affected by COVID-19.

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    KapitalWise artificial intelligence (AI) platform analyzes data from a variety of sources with the goal of detecting changes in their financial condition, predicting their characteristics and preferences.

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    Kasasa will waive monthly licensing fees on website and online account opening solutions for new banks joining through June 1, 2020.

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    With the COVID-19 crisis, banks currently utilizing their ICBA membership benefit receive programs including sensitive and understanding verbiage, followed by a commitment and desire to keep the lines of communication open.

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    Main Street Inc.

    Sample social post copy, downloadable imges, and resource links to communicate with account holders.

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    Dell offers “Work From Home Bundle Specials” that include 5% discounts on commonly used telecommuting equipment.

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    VGM Forbin

    Ringcentral communication platform allows remote phone systems and video conferencing capabilities with remote roll-outs within 24-48 hours.

    Visit Partner Site

    Agora Services

    To help community banks during COVID-19, we have waited our setup fee and will defer billing for three months.

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    Fintel Connect

    We work with the banks to acquire new customers for the digital account opening products on a performance basis.

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    Finzly is offering a free account opening solution for community banks to enable customers to continue receiving their banking services.

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