Help your staff return to the new normal - learn how

Follow our guide, built to help bankers and their customers get safely back to business.

Download the guide here



Essential Business Management Resources

The following guidance from DHS CISA and the US Department of the Treasury identifies financial services sector works as essential critical infrastructure workers during the COVID-19 emergency.

Banks are advised by regulators to provide a paper copy of the following documents for all employees who will be remaining at work:

For more information, please note FDIC FIL-25-2020 , OCC Bulletin 2020-23 or FEMA Non-Health PPE Fact Sheet

Management and HR FAQs

  • J03) What procedures should banks follow if an employee or customer has tested positive for COVID-19?

  • J02) What should employees do with respect to handling cash?

  • J01) Are bank employees considered essential workforce?

  • J07) When should an employee suspected or confirmed to have COVID-19 return to work?

  • J08) What other resources has the CDC made available for businesses?


CISA published the attached Critical Infrastructure Operations Centers and Control Rooms Guide for Pandemic Response. This document, geared towards all 16 critical infrastructure sectors, provides considerations and mitigation measures for operations centers and control rooms, but can be applied further to any critical node that is required to continue functioning in a pandemic environment. Please note that this document is advisory in nature and not a federal directive or standard.

Upcoming Webinars

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Jun
11
June 11 - June 11, 2020
June 11, 2020
Opportunities for Your Bank; Safety for Your Customers
Event Type: Webinar
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Jun
18
June 18 - June 18, 2020
June 18, 2020
Your Customers Need Banking Products Now More Than Ever: Keys to Reaching New & Existing Customers
Event Type: Webinar

Webinar Recordings

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May
20
May 20 - May 20, 2020
May 20, 2020
Running Effective & Secure Virtual Board & Committee Meetings
Event Type: Webinar
Crisis Response
May
20
May 20 - May 20, 2020
May 20, 2020
ICBA Community Bank Briefing #10: COVID-19 Regulatory Update & Q&A
Event Type: Webinar
Crisis Response
May
01
May 01 - May 01, 2020
May 01, 2020
ICBA Community Bank Briefing #9: COVID-19 Regulatory Update & Q&A
Event Type: Webinar

Online Education for Community Bankers

With quarantine measures in effect, community bankers are using this time to complete their required regulatory training and sharpen their employees’ knowledge and skills with additional enrichment. New enrollments have increased by 408% in March as community bankers fight cabin fever and dive into training.

Online Training

Community Banker University offers a variety of online training options with courses that build knowledge and a strong foundation within key areas of the banking industry and professional development.

See our offered courses

Online Certificate Program

Community Banker University’s collection of certificate programs is the ideal way to train those new to the industry, enhance professional skills, grain training, explore career growth, and affirm expertise.

Find a program now

Unlimited Webinar Pass

The Community Banker University Unlimited Webinar Pass allows your organization to access more than 70 live webinars and more than 100 on-demand webinars during the 12-month subscription — all for one price.

Subscribe now

Coronavirus Preparedness for Employers and Employees

Access a free online course below on the simple steps you can take to stay healthy and prevent the spread of the coronavirus. 

Service Providers Are Here To Help

    MK Decision

    MK Decision helps community banks to offer banking services digitally via remote implementation.

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    FINSYNC

    Members of ICBA can use FINSYNC's online loan application to support the PPP Loan with no upfront costs and same day implementation, which comes complete with a portal for processing PPP loans more efficiently and tools to help you track loan forgiveness eligibility, among other benefits.

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    NXTSoft

    NXTsoft Launches solution to resolve the many headaches associated with SBA E-Tran system: OmniConnect CARES Queue Streamlines the PPP Loan Submission Process for Financial Institutions

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    Abrigo

    With two-day implementation, Abrigo enables banks to serve their communities using our automated PPP loan origination system that is integrated into E-Tran, providing them with software to handle the inundation of loan requests and help small businesses and the self-employed pay their employees during the coronavirus crisis.

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    ProfitStars Lending Network

    The Jack Henry Lending Paycheck Protection Program Portal is a quick and easy solution for connecting Small Business borrowers to SBA certified banks.

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    Wolters Kluwer

    With Paycheck Protection Program supported by TSoftPlus, you can immediately start processing compliant PPP loans, with no upfront costs.

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    NewTek

    Newtek Business Finance Solutions is now offering Paycheck Protection Program loans to small business owners.

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    Lendsmart

    At this time we are happy to offer our solution free of charge for 3 months and deferred payments, and we will also offer our solution at a substantially discounted rate.

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    Q2

    Help small businesses get the loan assistance they need with a fast, easy, mobile-first application.

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    Holtmeyer & Monson

    H&M will submit the completed loan application to the SBA for approval and guarantee issuance and provide loan closing services with detailed documentation instructions.

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    Teslar

    The free Teslar Unite – PPP module assists community bankers with the SBA CARES Act PPP loan application process via an integrated web portal that allows small business customers to easily download the PPP loan application, fill it out, upload it and track the status of the loan.

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    OnDeck

    ODX enables banks to digitally originate business credit and deposit products - allowing business owners to open accounts and apply for loans without physically coming into a branch.

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    Fundation

    Fundation's white-labeled SBA Paycheck Protection Plan application for your community banks small business customers (use code 4242 for mobile verification).

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    StreetShares

    Community banks can now launch Business Lending-as-a-Service, in 7 days or less with all fees waived.

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    Botdoc

    Botdoc is allowing up to 15 users to use Botdoc for free for 60 days to help community bankers begin securely exchanging documents within 15 minutes, even when working remotely.

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    Finastra

    Finastra is taking action to optimize business lending platforms for the CARES Act and PPP funding.

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    Qcash Financial

    QCash Financial is waiving fees and implementation costs to get our digital small dollar lending solution broadly distributed.

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    Cirrus Secure

    Our secure loan document collection platform enables collaboration and workflow automation to support dispersed teams.

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    Botdoc

    Botdoc is allowing up to 15 users to use Botdoc for free for 60 days to help community bankers begin securely exchanging documents within 15 minutes, even when working remotely.

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    Lendsmart

    At this time we are happy to offer our solution free of charge for 3 months and deferred payments, and we will also offer our solution at a substantially discounted rate.

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    Credit Plus Inc.

    Business and personal credit reports, account monitoring, and portfolio monitoring are a few of our main services.

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    Intellicredit by QwickRate

    Now is the time to adopt aggressive new approaches to discover and monitor portfolio credit quality—both in aggregate and transactionally—including loans affected by COVID-19.

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    Fraud.net

    To help manage risks, Fraud.net is offering its Email Authentication tool-free for three months to community banks and their commercial banking customers.

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    Botdoc

    Botdoc is allowing up to 15 users to use Botdoc for free for 60 days to help community bankers begin securely exchanging documents within 15 minutes, even when working remotely.

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    Venminder

    COVID-19 and TPRM Consideration Resources website offers a wide range of resources including webinars, articles, checklists, and more.

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    CRiskCo

    ICBA member banks may white-label and deploy the system in under a week to support virtual meetings with free access from March 1 through June 30.

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    DefenseStorm

    Cybersecurity services provide monitoring and proactive KnowBe4 training tools to protect against phishing attempts to ensure safety and soundness is maintained.

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    Ncontracts

    Ncontracts's pandemic/business continuity resource page contains educational materials and Ncontinuity, the comprehensive Business Continuity Management tool, has been updated with workflow tools specific to the pandemic.

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    Quantivate

    Quantivate has developed a Pandemic Plan Template that includes a plan structure overview, pandemic planning phases, planning checklists for executive, operations, and more.

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    Iron Mountain

    Digital document management and timely destruction.

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    Deluxe

    Provides content from experienced community bank C-suite members to help community banks prepare for and navigate what is on the near-term horizon.

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    Griffin Technologies

    Via behavioral insights and search keyword re-targeting, Griffin Technologies provides community banks an affordable option to reach small business owners searching for small business loans and similar services.

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    In/Pact

    White labeled, our platform can be branded by the ICBA member bank and they can feature specific local charities such as food banks that are helping those most affected by COVID-19.

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    KapitalWise

    KapitalWise artificial intelligence (AI) platform analyzes data from a variety of sources with the goal of detecting changes in their financial condition, predicting their characteristics and preferences.

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    Kasasa

    Kasasa will waive monthly licensing fees on website and online account opening solutions for new banks joining through June 1, 2020.

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    Avannis

    With the COVID-19 crisis, banks currently utilizing their ICBA membership benefit receive programs including sensitive and understanding verbiage, followed by a commitment and desire to keep the lines of communication open.

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    Main Street Inc.

    Sample social post copy, downloadable imges, and resource links to communicate with account holders.

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    Dell

    Dell offers “Work From Home Bundle Specials” that include 5% discounts on commonly used telecommuting equipment.

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    VGM Forbin

    Ringcentral communication platform allows remote phone systems and video conferencing capabilities with remote roll-outs within 24-48 hours.

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    Agora Services

    To help community banks during COVID-19, we have waited our setup fee and will defer billing for three months.

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    Fintel Connect

    We work with the banks to acquire new customers for the digital account opening products on a performance basis.

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    Finzly

    Finzly is offering a free account opening solution for community banks to enable customers to continue receiving their banking services.

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