Disney Institute
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Disney Institute

When it comes to the business behind the magic, Disney parks and resorts have always thought about and approached things differently. You could say that Disney "strategically focuses" on the details that other organizations may often undermanage—or ignore.

Where others let things happen, Disney is consistently intentional in its actions to maximize opportunities to exceed guest expectations. At Disney Institute, its core expertise is grounded in this approach.


11:15-12:45

Day 1 General Session

We are excited to announce that ICBA’s LEAD FWD Summit will be learning from Disney Institute. Join us and experience time-tested business methods on leadership, employee engagement and quality service that work together to create a culture of excellence.

For 30+ years, Disney Institute has helped organizations in a variety of industries apply these insights to enhance their own customer experiences, both internally and externally. This is your opportunity to learn from Disney Institute and the business insights behind Disney’s success. You’ll leave inspired and ready to unlock the magic inside your organization.

Each Disney Institute facilitator has been immersed in the Disney culture first-hand, drawing upon their personal expertise having performed a variety of roles and leadership positions within The Walt Disney Company.

In addition to their personal experience, facilitators have also attained diverse knowledge through their work with an array of Disney Institute clients across many different industries. Our Disney Institute facilitator will excite and inspire you to take what you learn and apply it back to your own bank.


2:50-3:30

Leadership Development Experience

Disney Institute facilitators will be rejoining us to share powerful lessons that you can implement immediately to create a culture of excellence and reach your professional goals!