ICBA Connect Presents Trends

2021 ICBA Connect presents
TRENDS: A Solutions Showcase

ICBA Connect presents TRENDS is a two-day virtual education and trade show event, May 12-13.

Join us as industry experts share actionable insights to keep community bankers up to date on the ever-changing banking landscape.

With more than four hours of educational content, be ready to:

  • Explore a variety of educational topics through keynote speakers and panel discussions
  • Harness thought-provoking ideas that will shape the future for community banking
  • Distinguish industry trends from temporary shifts - including insights on cybersecurity and post-PPP best practices
  • Participate in a vibrant and social virtual trade show
  • Find new innovations, tools and solutions your bank needs to excel
  • Meet one-on-one with dozens of providers, attend demos, ask questions and more!
Event Information
  • Dates: May 12-13, 2021
  • ICBA Members: $99
  • Non-ICBA Members: $199
  • ICBA Connect Registrants: Free
All times listed in Eastern Time

1:​30 p.​m.​ Platform Opens
2:​00 p.​m.​ Opening & Welcome
2:​10 p.​m.​ Keynote Address – Lee Wetherington
2:​40 p.​m.​ Virtual Booths Open
3:​40 p.​m.​ Education Sessions/Panels
4:​15 p.​m.​ Virtual Booths Open
5:​00 p.​m.​ Prize Drawings
5:​10 p.​m.​ Platform Closes

Day 1 Prizes

Oculus Quest 2 VR Headset
Bose Headphones
Apple Watch
Wednesday, May 12 – 2:10 p.m. ET

Transformational Trends and the Strategies to Win

The pandemic triggered seismic, permanent shifts in customer behavior, including shopping habits and payments preferences. Demand for digital increased out of necessity, but self-service also proved insufficient.

The desire for speed and convenience is here to stay, but so too is the need for personal service at the moment of need. Community banks can now leverage new technologies to deliver full-service digital and differentiated experiences that disruptors and competitors can’t match.

Join Lee Wetherington for a hard-hitting review of the most important trends transforming community banking, and learn the strategies community banks can use to win and better serve customers well into the future. 

Keynote Speaker
Lee Wetherington

Senior Director/Strategy, Jack Henry


Choose from one of the following education sessions. All education sessions will be recorded and accessible for 21 days after the event concludes.

Wednesday, May 12 – 3:40 p.m. ET

Post-PPP Panel: PPP and the long road ahead. Best Practices for New SBA Lenders

Deposits are up, banks have added new clients due to the Paycheck Protection Program. This panel will discuss what’s next in keeping these new customers as long-term clients, while also outlining best practices and opportunities banks can leverage now that they are approved SBA lenders.

We will also navigate PPP Forgiveness, fraud and winding down the program over the next 5 years while preparing bankers for the emerging pandemic-influenced regulatory scrutiny, including the state of your banks fair lending program, and compliance with ECOA.

Moderator: Charles Potts, SVP, Chief Innovation Officer, ICBA
PanelistsBrad Bolton, ICBA Chairman-Elect, President/CEO, Community Spirit Bank; Mike Fuchs, Director of Commercial Lending, Wolters Kluwer Financial Services; StreetShares; Joe Ehrhardt, CEO, Teslar

Wednesday, May 12 – 3:40 p.m. ET

FDICIA: What to Expect When Your Bank Reaches $500M and $1B

Over the last 8 years, the average size of a bank in the United States has increased 114%, while the median Bank has increased 64% during the same timeframe. Because of this, more and more institutions are creeping up on the FDICIA requirements, and in many cases, sooner than they anticipated.

Learn about the requirements when you cross these thresholds, best practices to proactively work with management, and how to avoid common pitfalls of FDICIA implementation.

Speaker: Josh Juergensen, Principal; David Heneke, Principal; Mackenzie Rooney; Manager, CliftonLarsonAllen

Wednesday, May 12 – 3:40 p.m. ET

The Importance of Understanding Your Bank’s Unique BSA Risk Environment

The formal requirements for financial institution compliance under the Bank Secrecy Act (BSA) continue to be significant. With the regulatory agencies committing to tougher and more inclusive BSA/AML examinations, it is as important as ever to make certain your BSA/AML program is appropriate for your institution's risk exposure.

In this session, we’ll take a closer look at risk and how every BSA independent test will be different based on the risk. We’ll examine how the scope of the audit should be comparable to the risk, and the importance for BSA Officers and staff to understand their bank’s risk exposure in order to have a successful audit.

Speaker: Kristen Ritter, FVP, BBS – Compliance Engagement Leader, TIB

All times listed in Eastern Time

10:​00 a.​m.​ Platform Opens
10:​30 a.​m.​ Welcome Day 2
10:​40 a.​m.​ Keynote Address - Phillip Smith
11:​10 a.​m.​ Virtual Booths Open
12:​25 p.​m.​ Education Sessions/Panels
1:​00 p.​m.​ Virtual Booths Open
1:​45 p.​m.​ Closing – Prize Drawings
2:​00 p.​m.​ Platform Closes

Day 2 Prizes

Facebook Portal
Visa Gift Card
Thursday, May 13 – 10:40 a.m. ET

Keynote: Top Three Mistakes of Buying, Selling, and Remaining Independent

In today’s M&A environment, it seems everyone is being forced to choose a category of either being a buyer, a seller or commitment to long-term independence. However, each of those three strategies comes with certain pitfalls. This brief discussion highlights three key mistakes we see community banks making in each of those areas, and we offer solutions for improvement.

Keynote Speaker
Philip Smith

President, Gerrish Smith Tuck

Choose from one of the following education sessions. All education sessions will be recorded and accessible for 21 days after the event concludes.

Thursday, May 13 – 12:25 p.m. ET

Cybersecurity Panel

ICBA will share insights and discuss cybersecurity, fraud, and bank preparedness for the unexpected. The panel will have representatives from the Cybersecurity & Infrastructure Security Agency (CISA), U.S. Department of the Treasury, and law enforcement.

Moderator: Joel Williquette, SVP, Operational Risk Policy, ICBA
Panelists: Harold Davis, FBI; David McKeown, USSS; Benjamin Gilbert, CISA; Timothy McCabe, OCCIP  

Thursday, May 13 - 12:25 p.m. ET

Enhanced Position of Strength for U.S. Banks: What to Do Next

The last 12 months proved tumultuous and challenging; however, U.S. Banks displayed the advantages of enhancing their risk management practices while de-leveraging their balance sheets. Coming out of this recessionary period, U.S. Banks should display improved performance reflecting the underlying enhancements in safety and soundness.

While this risk performance will stick out as extremely positive, the underlying earnings power of U.S. Banks continues to deteriorate every quarter that this historically low interest rate environment persists. We will highlight the successes U.S. banks achieved since the Great Recession while outlining potential earnings enhancements that will need to be the focus of U.S. Banks over the next decade.

Speaker: Marty Mosby, Director of Bank & Equity Strategy, Vining Sparks, IBG

Thursday, May 13 - 12:25 p.m. ET

Adjusting Your 2021 Service Model so Customers Stay, Pay, & Refer

Avannis administers voice-of-the-customer programs for banks and will share their national findings based on the aggregated results from Q1 2020 to the end of Q2 2021. The findings cover data collected after key community bank touchpoints including transactions, new accounts, loans, digital sessions, ITM, and call center.

The findings also cover overall relationship data such as NPS, OSAT, and convenience. This is a unique chance to get a sneak peek at the most comprehensive touchpoint-specific data available in the community banking industry. Direction to maintain customers that stay, pay and refer will be highlighted as the Avannis data is reviewed.

Speaker: Emily Sayer, National Sales Director – Community Banks, Avannis

On-Demand Content
Connect Conference
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  2. Input your login email: (Use your business email. Contact events@icba.org if you have difficulties.)
  3. Click “Content on Demand"

Bonus event content is maintained on the event site for up to 21 days follow the live event – Peer Connections not included.

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