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Payments Surveys & Research

Community banks provide a wide range of payment services and products in support of consumers and businesses on Main Street. As locally owned and operated institutions, community banks empower their employees to provide con¬sumers reliable, superior service, and their use of local funding helps keep their communities vibrant and growing.

Since 2005, the Independent Community Bankers of America (ICBA) has conducted a Community Bank Payments Survey, designed to track community bank trends and strategies in payments. This bi-annual effort provides important guidance used to:

Findings from the 2011 ICBA Community Bank Payments Survey reveal that community banks continued to be plagued by rising fraud losses and the high cost of compliance, resulting in a decline in payments revenue. In fact, 40 percent of respondents indicated that their consumer payments revenue has decreased in 2011, with 10 percent reporting a significant decrease.

Community bank also projected growth rates for the following emerging payments products:

Staff contact: Cary Whaley

Date Title Source/Publication
11/13/2013 ICBA Survey: Community Bank Mobile Payment Services on the Rise NewsWatch Today
11/12/2013 ICBA Payments Survey: Number of Community Banks Offering Mobile Payment Services on the Rise News Release
07/01/2013 ICBA Community Bank Payments Surveys
02/28/2013 ICBA: Survey Finds Community Banks Focused on Reducing Payments Fraud News Release
01/29/2013 Fighting the Good Fraud Fight Independent Banker Article
09/25/2012 2012 Payments Fraud Survey Study
06/01/2012 2012 Overdraft Payment Services Study: Final Report ICBA
06/01/2012 2012 Overdraft Payment Services Study: Summary ICBA
11/08/2011 Payments Under Pressure Independent Banker Article

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