Turn Customer Experience Data into Revenue-Infused Loyalty
Learn how successful banks leverage customer experience data to drive
change and profit. Hear entertaining examples of customer feedback
gathered from vehicles other than an annual customer survey and learn
about practical examples to use this data to boost customer loyalty.
National Sales Director-Community Bank CX
The Onboarding Imperative
The first 30-60 days after a new customer account is opened are
critical, yet many financial institutions do nothing or rely on
outreach that fails to drive account usage. When it comes to
onboarding new customers—including those gained through an
acquisition—typical paper-based merger communications programs
fall short, leading to high attrition rates, or worse, accounts that
are underutilized or abandoned. Learn best practices to acquaint new
customers with your brand and how to create an onboarding experience
that will earn you loyal customers for life.
Regional Sales Executive
Overcome Customer Distractions and Cut Through the Noise
Learn how to put behavioral science to work for you to improve the
customer experience and attract new customers! Examine market trends
and leave with best practices and tips based on behavioral psychology
that will allow you to build brand loyalty and recognition.
VP, Product Development Loyalty
Getting Digital Right: Developing Your Personalization Strategy
Having a well-designed, custom website is important, but it’s
only half the battle. The other half is developing an effective
strategy to drive traffic to your website, and get them to convert.
We’ll explore how you can take your in-branch, highly
personalized experience and translate that to your digital marketing.
Learn how to maximize your marketing dollars through the use of
artificial intelligence, responsive ads and dynamic landing pages.
SVP of Delivery
Bank Marketing Strategist
Marketing out on the Edge
For community banks, a good portion of community-building activities
actually occur outside the bank’s walls. Are you leveraging the
power of storytelling so that current and potential customers realize
how your bank is making a difference in its community and local
economy every day? Learn how you can share your bank’s unique
story to manage your reputation with listings and reviews, improve
employee engagement with purpose-driven marketing, and help your
lending team build networks through smart content creation.
Develop Your Next Level Leaders
Organizations that consistently outperform their competitors employ
effective industry practices supported by strong middle management
teams. Leadership development and succession planning place a high
priority on any company’s ability to develop talent within their
organization, especially the talent in the middle of their
organization chart. But how do we build a work environment that is
attractive to both younger, less experienced employees and productive,
seasoned managers? The best solutions for your organization might be
the ones you haven’t tried yet.
Addressing Poor Productivity and Performance
Each year companies experience more than $500 billion in lost
productivity due to missed work, diminished performance, increased
medical costs, accidents, and errors. And it’s completely
preventable. The Reboot method addresses the invisible human factors
to improve your staff’s performance.
Gain insights into how the body and brain function to generate the
energy needed to function at a high level for long periods of time.
Come away with practical strategies for helping your staff sustain
concentration and focus, stay productive, and prevent burnout.
Dr. Jo Lichten
Speaker, Author and Spokesperson
Orland Speakers Bureau, LLC
Leaving Work at Work
Do you have too much to do and not enough time? Feeling guilty that
you don’t spend enough time with your loved ones or on the
things you enjoy? Discover practical strategies to set priorities and
stay focused. Create steps to prevent work stresses from coming home
with you at the end of the day.
Dr. Jo Lichten
Speaker, Author and Spokesperson
Orlando Speakers Bureau, LLC
The Successful Mentoring Mindset Where People, Passion &
Mentoring is a powerful process, but it isn’t always what you
think it is. Discover the subtle nuances of mentoring and how you can
put this powerful tool to work for your organization. Get clarity on
the different methods that your organization can use. Build a platform
that gets your employees building relationships, growing business in
your community, and creating consistent value for all involved.
Getting to Clarity, LLC
How to Communicate More Effectively in the Workforce
If your staff isn’t communicating effectively, then your
organization’s productivity, performance, and profits can take a
hit. Explore the communication styles that your staff and you use.
Learn about the obstacles to more confident communications. Discover
how to make clear and concise communications a habit, which ultimately
improves rapport and credibility with colleagues and clients.
Getting to Clarity, LLC
Meet, Beat,and Crush Your Competition for Good Farm Loans
Farm debt continues to increase as does competition for the best ag
real estate loans! Be sure your bank can secure your share of new loan
volume while preventing competitors from pilfering your best
customers. Learn strategies from real bankers who have successfully
built stronger ag lending portfolios.
VP, Business Development
D. Shane Fee
Bank of Springfield
CECL Was Delayed Now What?
By now, we’ve all heard CECL has been delayed another year. Find
out what has changed, what you should be doing, as well as tips and
tricks to ensure you’re prepared when implementation finally
10 Innovations Shaping Commerical Lending in 2020
One bright spot of the post-recession years was the investment that
banks made in digital lending technology. As the economy steadily
grew, these investments began to pay off through enhanced efficiency
and risk management. During this session, we'll review the 10 most
impactful innovations leading up to 2020 and identify how each
innovation has led to the next, resulting in an intricate design of
technology that has enhanced user experience throughout the industry
for borrowers and lenders alike.
Director of Sales-Lending Solutions
Best Loan Committee Practices for Minimizing Credit Risk
Learn how your bank can reduce losses through improved credit
administration practices. This session is an absolute MUST-ATTEND for
all Directors who work with Loan Committees or anyone that impacts the
oversight of your bank’s credit risk.
BKD CPAs & Advisors
Funding the Times: All Options on the Table!
In today’s environment, deposits matter more than ever. The
yield curve is flat. Rates are on the rise. Customers want higher
returns and competitors are yielding to the pressure. Examiners
strongly emphasize core deposits, which can sometimes be tough to come
by. Amid these perplexities, diversified funding options are
imperative. Find out how your bank can make a variety of liquidity
sources work within your funding strategy and contingency funding
plan. Learn about the considerations to employ in evaluating all
available liquidity options, including local priorities, competitive
forces, examiner expectations and the advantages of expanding the
bank’s deposit-generating capabilities to include a nationwide
SVP, Trading & Operations
Balance Sheet Strategies for the Current Environment
In early-2019, after several years of economic expansion,
macro-economic and geopolitical factors caused a change in market
sentiment, forcing bankers to face the prospect of lower rates for the
first time in more than 10 years. The change in market sentiment was
rapid and led to increased market volatility and, ultimately, an
inverted yield curve. Hear about the current market environment and
receive practical ideas for managing the wholesale balance sheet.
Director of Balance Sheet Strategies
Vining Sparks Interest Rate Products
Strategic Loan and Investment Portfolio Management
Most community banks have a line of demarcation between lending and
investing. There has been a blurring of lines between the two as loan
performance has been very good recently, producing a highly liquid
secondary market for nonconforming loans. During this session, we'll
review the historical link between the two asset classes and compare
performance for high-quality loan portfolios to loan surrogates in the
Senior Vice President
The Board's Role in Overseeing Credit Risk
Explore the complementary but distinct roles of the board and
management and receive practical suggestions on how those roles can be
successfully managed. Familiarize yourself with regulatory
expectations as well as tips for managing fiduciary duties and
strategic imperatives. Be prepared to discuss stress testing limits
and strategies to manage and control CRE and other asset- liability
IntelliCredit, a division of QwickRate
Protecting Your Largest Asset in an Election Year
Economic uncertainties are par for the course in a presidential
election year and decisions that you make today will have lasting
impacts on your bank’s profitability for years to come. Learn
about potential credit minefields to watch out for and how trade with
China, the ag market, the auto and service industry, and more that
will influence 2020’s economic outlook. This is no time to be
complacent in managing your largest asset, your credit portfolio.
Learn what you must do now so that your bank can proactively adjust
and refine its credit approach over the next year
Stevens Risk Management, LLC
Today’s Balance Sheet Management Sets the Tone for
What a difference a few months can and did make with the about-face in
interest rates and the prospect for more Fed easing. Most bankers wish
there was a rewind button, enabling them to go back in time to better
position their banks’ balance sheets for the likely realities of
the “new future”. While there is no rewind button, there
certainly are opportunities to rethink growth strategies, loan
strategies, deposit strategies, investment strategies, and more.
However, successful earnings and margin management will be greatly
affected by a willingness to look at your bank through a different
lens or two. Hear about the new realities of lending and
deposit/funding strategy, and the impact on strategy development
emanating from important interest rate risk, liquidity risk, and
credit/capital risk management considerations.
Stephen J. Kinner
Senior Managing Director
Promontory Interfinancial Network
Managing Director, Advisory Services
Meeting the Needs of Small Business Borrowers in 2020
It’s 2020, and the relationship small business owners want with their
bank continues to evolve. Sixty-percent of small business owners
prefer to apply for loans online (with only one-quarter of banks
offering digital loan origination), and more than 75% of millennial
business owners express a willingness to pay more for financial
products in exchange for the speed and convenience that digital
banking offers. Today, the most forward-thinking community banks are
racing to deploy technologies that enable them to meet the needs and
expectations of their business customers. We will examine the banking
preferences expressed by small business owners along the trends taking
place with respect to digital lending.
Survive and Prosper in a Challenging Farm Economy
Several years of depressed farm prices and falling income levels have
challenged producers’ ability to retain their farms and ranches.
How long before the farm economy can turn prosperous again?
What’s the outlook for agriculture and the ability of your farm
customers to survive the current downturn?
Professor, Dept. of Ag Economics
Bank Acquisitions of a Credit Union
Credit unions continue to acquire banks and their branches, yet banks
have made no discernable effort to make a cross-industry acquisition.
Why is that? Are banks not knowledgeable about the process or are they
skittish about dealing with the NCUA? Did you know that banks have far
more tools to use in the process compared with credit unions, which
only have cash to purchase a bank and also must overcome the double
taxation of the merger consideration in such a transaction? Many
smaller credit unions, as is the case with banks, are struggling to
compete in today’s environment. This acquisition opportunity
should not be overlooked by institutions needing to
“right-size” to compete. The ability to expand the pool of
potential acquisition targets is there for the taking.
Hunton Andrews Kurth
Dusting Off the Crystal Ball: Community Banking Past, Present, and
More than 20 years ago, Jeff Gerrish delivered a presentation on
“Banking in 2020.” In this one-of-a-kind presentation,
Gerrish looks back at his predictions for the banking environment,
assesses the accuracy of those past predictions and looks forward to
what may be coming in the future. By analyzing where we thought we
would be in the past and comparing it to where we are today, we can
better position our organizations and our industry for future
challenges and opportunities.
Gerrish Smith Tuck
Board Succession: The Challenges and Opportunities of Board
Performance, Composition and Diversity
The scrutiny surrounding community bank boards remains high, while
many boards have difficulty dealing with the dynamics of board
succession. In today’s complex banking environment, every
community bank needs a strong group of engaged directors representing
a diverse mix of skills, attributes, experiences, and backgrounds.
Community banks continue to grapple with the challenge of bringing on
directors with the skill, temperament, diversity, and financial
sophistication required in today’s governance and regulatory
climate. Equally daunting is the trend toward performance-driven
evaluation of directors for continued board service. This session
features audience response technology to facilitate real-time
discussion and problem solving.
Your Bank's Franchise Value: Today and Tomorrow
What are the primary drivers of your bank’s franchise value and
what are the most recent trends in M&A pricing, activity, and
structure? Learn the answers to these questions and more.
The Latest ADA and FMLA Legal Developments
Staying compliant with the Americans with Disabilities Act (ADA) and
Family and Medical Leave Act (FMLA) can be a daunting task with the
ever changing legal and regulatory landscape. Join Jennifer Nodes,
principal of Jackson Lewis P.C., in a fast-paced, scenario-driven
presentation on the latest ADA and FMLA legal developments. Learn how
courts are applying the ADA to tricky accommodation requests and how
to navigate complex ADA, FMLA, and other leave situations.
The Evolution of the Modern Investment Portfolio
Community bank investment portfolios seem to have changed little since
the great recession, but that is a head fake. The actual securities
that are being issued in 2020 are quite different than those issued a
decade ago and community banks have had to adapt. We’ll analyze
the before-and-after portfolio and discuss the bonds that are popular
with investment managers today.
Preparing Your Bank for An Economic Downturn
People, rules, and tools – these are three key areas critical to
every bank’s success; however, they become even more important
if the economy takes a dip. In a conversation-style session, the
presenters will reflect on the capital, liquidity, accounting, credit,
innovation, technology, people, and examination considerations that
every bank must keep top-of-mind regardless of whether economic
headwinds occur in the short- or long-term.
Hunton Andrews Kurth
Leave Me Alone!: Remaining Independent in a Consolidating Environment
You don’t want to sell your bank, but with so much M&A
activity you wonder if you are doing the right thing. Reaffirm your
belief in independence. There is a future for community banks, but it
cannot be faced timidly. Learn what affirmative steps to take to
ensure your bank’s long-term independence. Topics include
dealing with unsolicited offers, improving bottom line performance,
meeting stockholder demands, and developing a strong employee base.
Gerrish Smith Tuck
Key Aspects of USDA's Hemp Program
The 2018 farm bill and the USDA’s regulations legalized the
production and marketing of hemp for the 2020 crop year. What are the
regulatory and legal parameters for bankers? What should farmers
consider from production to processing of hemp and CBD oils? What crop
insurance products are available for this commodity?
Specialist, USDA Hemp Program
Debunking the Myth that Acquisitions and Size Assure Viability
A popular myth in community banking today is that banks must get
bigger in order to survive. The line of thinking is that
size—particularly when achieved through
acquisition—assures viability. In actuality, neither
acquisitions nor increased total assets assure a community bank of its
viability; it is a much more complex matter. Examine facts and data
that deconstruct the rumors regarding viability and receive specific
and practical tips and strategies to ensure your community bank is
positioned to thrive in the current and future environment.
Gerrish Smith Tuck
Create a Customer Succession Plan
Many community banks have an abundance of customers age 50 and up, but
a scarce supply of millennials. What are the implications of
today’s bank customer age distribution and how can you create a
plan to replace and/or substitute the demographic segments you need to
succeed in the future? Using real case studies and detailed work
sheets, we’ll give you the tools and information you need to
reach younger generations.
Capital is King
Capital planning is no longer an exercise reserved for troubled
institutions. It has become the foundation for effective enterprise
risk management and a crucial tool for evaluating operational risk
under normal operating conditions, as well as banks under stress.
While community banks understand the importance of developing capital
plans, many wrestle with developing the right capital solution that
best meets their needs. Review new capital rules and their related
implications and discuss what capital alternatives are available to
Hunton Andrews Kurth LLP
Improving the Customer Experience-How to Succeed With Digital Lending
Community banks continue to lose market share to online lenders that
provide consumers with lending decisions in minutes. Learn how your
bank can attract and retain customers with digital lending solutions.
Hear how one bank improved its application process with an
ICBA’s ThinkTECH Accelerator alumni.
Har Rai Khalsa
Leveraging Fintech to Foster a Successful Mortgage Operation
Good tech is your key to creating a modern and attractive workplace
that captures and retains all-star talent. In many cases, strong
talent is wasted or even lost due to process inefficiencies and
frustrations resulting from outdated tools. With purposeful innovation
in the right financial technology, you can make the workplace more
enjoyable for your employees and more profitable for your institution.
Director, Solutions Consulting
Online Deposit Strategies From the Fastest-Growing Community Banks
Growing your bank is contingent on growing core deposits. These days,
community banks have several tools at their disposal to compete
against the big banks and fintech challengers. And they can do so
without leaning solely on rates. Using real case studies from leading
community banks, we’ll showcase different deposit raising
strategies and the impact they’ve had on costs, growth, and
The Consumer in 2020 and Beyond
Due to the break-neck pace of technological advances coupled with
consumer demand for immediate and personal solutions, community
bankers must have their fingers on the pulse of consumer behavior and
economic trends to best devise strategies and product offerings that
will appeal to current and future customers. Learn how globalization,
technological change, digital growth, regulatory compliance, a
changing economy, and the future of work are impacting consumer
behavior to shape consumer preference today and tomorrow.
Visa Inc. Research and Insights
Ride the Rate Wave: Being Competitive With Your Rates
The conventional countermeasures for interest rate risk may no longer
be the best. The recent Fed rate change is causing institutions to
dust off their risk mitigation playbooks. The problem is that most
community bank leaders have underestimated one of the most powerful
tools at their disposal. See evidence-based strategies and real-world
results from a range of banks.
Chief Client Officer
Farm Customers Keys to Survival: Sound Risk Management and Marketing
In an era of low prices, producers need to capture every penny from
crop and livestock sales. How can producers maximize returns, and what
obstacles prevent them from doing so? How can lenders help producers
meet marketing challenges? What are the elements of a good marketing
Professor, Dept. of Ag Economics
Banking Hemp 2020
Are you familiar with the changes in federal and state law that have
occurred since the Farm Bill of 2018 for banks that have – or
are contemplating – banking hemp customers? Learn about new USDA
regulations and the current federal landscape for hemp, including FDA
guidance (or lack thereof). Attendees will walk away with knowledge
about risk management when banking hemp customers, as well as how to
implement appropriate policies and procedures even if your bank has
decided not to bank hemp customers.
Hunton Andrews Kurth
How High is the Risk? Banking the Legal Cannabis Industry
While banking cannabis has been a significant issue for years, it is
becoming more widespread with cannabis legalization in more states.
More than 30 states and the District of Columbia permit some form of
medical cannabis and 10 states and the District of Columbia permit
recreational (or retail) cannabis. Several other states permit
cannabidiol (CBD) and other lower-level cannabis-related activity.
Hear about recent developments and key issues facing financial
institutions concerning legal cannabis, including the regulatory
landscape, recent lawsuits against banks, common pitfalls, and how
some community banks are taking advantage of the growing opportunity
to bank this emerging industry.
Zane Gilmer and Adam Maier
When Conduct Impacts Compliance: Setting Boundaries and Managing
When growth-oriented strategies are pursued without a robust
governance framework in place, there can be significant, adverse
consequences to a bank’s reputation, examination ratings and
growth opportunities. Managing conduct risk is a central element in
operationalizing your bank’s Compliance Management System (CMS)
program, pushing it to the front lines of your business and
incorporating it into every customer touch point. Discover strategies
for integrating compliance management throughout your bank-and the
potential consequences of failing to do so.
Sr. Director, CMS & Regulatory Consulting
Banking Regulators' Perspectives on the Ag Economy and Farm Loans
A panel of banking regulators discuss their agencies’
perspectives on the ag economy and what they consider when examining
banks’ farm lending. This interactive Q&A with key banking
regulators will prepare your bank for its next exam.
AVP, Federal Reserve Bank of Kansas City
Federal Reserve Bank of Kansas City-Omaha Branch
Deputy Regional Director
FDIC Kansas City Regional Office
Assistant Deputy Comptroller
Comptroller of the Currency-Wichita Field Office
Cybersecurity Frameworks and Preparing for Exams
Mounting cyber risks and increased focus from the regulators require
financial institutions to enhance their cybersecurity efforts.
Upcoming exams will set a new, higher bar for information security and
require formalization and adherence to cybersecurity frameworks.
RSM US LLP
Regulatory Hot Stuff
How will the new regulations concerning the Community Bank Leverage
Ratio, the short form call report, CECL, and interest rate
restrictions impact your capital requirements, your disclosure
requirements, your exam process and in general, safety and soundness
regulation and supervision? Get the skinny on these regulatory hot
topics, plus learn about the very latest on LIBOR transition issues,
CRE concentrations, and credit union competition.
Senior Deputy Comptroller for Midsize and Community Bank
Office of the Comptroller of Currency
Senior Associate Director, Division of Supervision and
Board of Governors of he Federal Reserve System
Director, Division of Risk Management Supervision
Federal Deposit Insurance Corporation
Regulatory Compliance Update: Hot Topics, Examination news, and What's
A moderated panel of federal regulators answers audience questions
regarding consumer protection rules and compliance. This session is an
excellent opportunity to hear directly from the regulators on what
they deem hot topics, areas to focus on, and what to expect over the
next year. Additionally, hear about the latest enforcement actions and
the primary issues that the agencies are finding in compliance
Deputy Comptroller for Compliance Risk Policy
Division of Depositor and Consumer Protection
Deputy Assistant Director
Managing Counsel, Division of Consumer & Community Affairs
Federal Reserve Board
Cyberattack Trends for Banks
From ransomware to online banking attacks, cybersecurity is top of
mind for community banks. Explore up-to-the minute trends and discover
real-world solutions that you can take back to your bank and implement
Principal, Information Security
I Spy Fraudsters: Can You?
Social media and digital platforms are becoming both the number one
driver of business and the number one security challenge for modern
financial institutions. Learn about the latest techniques fraudsters
are using on social media to bait consumers, target their data, and
steal their money—all while masquerading as financial service
institutions. Be prepared to test your detective skills and try to
spot the fake accounts that cost financial institutions millions in
Open for Business: How Open Banking Drives New Opportunities
In the U.S. there are more than 10,000 community financial
institutions. All of them, regardless of what their IT environment
looks like, will need to build APIs. As banks evolve to meet changing
consumer preferences, there is an opportunity for community banks to
deliver connected user experiences across all channels from branch to
digital through an open banking ecosystem. Unlock the myths of open
banking, what it means to transform digital capabilities, and learn
how open systems drive innovation and ultimately deliver personal,
relevant connections with consumers to create next-level digital
Regional Managing Director, Sales
Ready for Real-Time Payments?
Real-time payments are arguably one of the hottest payments topics on
community banks’ radar. In August 2019, the Federal Reserve
announced its intention to build a 24/7/365 real-time settlement
service to serve as a foundation for payments innovation and to ensure
that every financial institution has access to real-time payments. The
Clearing House is connecting community banks to its real-time payments
network through a variety of technology partners. And the U.S. Faster
Payments Council is helping to shape the future of the payments system
by focusing on the goals of safety, security, and adoption of faster
payments. This panel discussion will feature prominent executives from
these organizations, who will share their perspectives on what
community banks need to do now and in the future to compete and win in
the faster payments landscape.
The Clearing House
Director of Operations
U.S. Faster Payments Council
Erik Van Bramer
SVP, National Sales Director
Federal Reserve Bank of Chicago
Bank to the Future: A.I., Distributed Ledger Tech & Cryptocurrency
Emerging technologies such as artificial intelligence, distributed
ledger technology, and cryptocurrency are already affecting the
financial services industry in dynamic fashion. See real-life examples
of how these technologies are being implemented today and hear about
potential use-cases for the future. Leave with a foundational
understanding of each technology, the risks and rewards of each, and
what conversations you need to be having now in strategic planning
Senior Data Scientist
Automate Without Breaking the Bank
Change always sounds great in theory, but getting buy-in from your
associates can be difficult. That being said, the process of
implementing automation doesn’t have to ruffle anyone’s
feathers. Learn how your bank can harness automation and improve
efficiency in a way that will encourage and support your team. Plus,
through success stories discover how your bank can incorporate
automation while maintaining the exceptional personal service that has
differentiated community banks for decades.
ThinkTECH the Year After
A panel of ICBA ThinkTECH Accelerator alumni. Hear what they learned
in the program and how it prepared them to work in the community
President & CEO
SVP, Chief Innovation Officer
Cultivate a Positive Culture That Leads to Innovation
Leadership success has undergone a shift due to next-gen servant
leadership concepts. A servant-leader focuses primarily on the growth
and well-being of people and the communities to which they belong.
Come learn how leading with a people-first and service-first
philosophy can foster healthy long-term performance and a culture of
The State of Digital Payments in Community Banking
Last year, ICBA Bancard launched a digital payments strategy tool to
help community banks determine their product opportunities. With so
many digital payment products available where should banks invest
their time and resources? Learn what your peers are doing and what
products your bank might be missing.
The Aite Group
Outsmarting the Crooks: Best Practices to Defeat Fraudulent
Instructions & Social Engineering
Social engineering is a form of manipulation where bad actors convince
individuals to share sensitive information that is exploited for
financial gain. Learn about current trends and threats and what steps
you can take to keep your bank and its customers safe.
Negotiate Core Contracts Like A Boss
Don’t miss this C-level executive banker session! Hear first-hand how
Massachusetts-based BayCoast Bank ($1.6B) strategically attacked its
highest non-payroll expense—and most critical legacy relationships—to
reduce costs to the tune of $4.5+ million without switching vendors!
Learn how this bank intelligently negotiated against its core IT
service “partners” to reduce spend, restructure its contracts, and
align vendors to prioritize its strategic initiatives over their own.
Leave with an action plan that you can implement immediately. Lessons
covered are ideal for banks with assets between $350M - $15B, however
every attendee will leave better prepared for their next major
Paladin fs, LLC
Community Banking and Fintech: What's Next?
What has ICBA learned from its ThinkTECH Accelerator program? Hear
about fintech trends that we have observed happening in the community
bank space and learn about what is working well and our predictions
for the next year.
SVP, Chief Innovation Officer
The Venture Center
What You Should Know About Payments
While many regard the payments system as a “cloud” it is
actually more like a multi-blade Swiss Army knife with each blade
offering a different opportunity for your bank. This jargon-free
session walks you through each payment system: check, ACH, wire
transfer, real-time payments, and card payments and highlights
opportunities to better serve consumers and businesses.
First VP/Payments & Tech Policy
Are P2P Payments a One-Horse Race?
As banks consider person-to-person payment solutions, Zelle has
emerged as an option, and for some, the only option. Hear from a panel
of bankers whose banks offer P2P payments not only through Zelle, but
a variety of different approaches.
North American Banking Company
EVP, Chief Information Officer
JP Stone Community Bank
First VP/Payments & Tech Policy
1st National Bank of Scotia
Innovation Case Studies
Listen as bankers discuss their specific innovation case studies and
how they have impacted their bank and their community.
William Mills Agency
Simple Tricks to Boost Your Cybersecurity
Cybersecurity is a never-ending battle. It is of the utmost importance
for the financial industry to stay on the cutting edge to remain one
step ahead of bad actors seeking to target community banks. New
technologies have emerged that enable community banks to fend off
these evolving threats. Learn how to counteract the bad actors from
their attempts to rob banks and their clients through social
engineering, website hostage attempts, and overall online data
Responding to Big Tech’s Entrance into Banking
Consumer expectations have changed and cardholders want to get cards
instantly, understand their transactions and monitor cards
in-the-moment – essentially they are seeking an Apple card-like
platform for all their credit and debit cards. Discover how community
banks can remain competitive with Big Tech entering our payment space.
With the launch of Card App, these new standards can now be provided
by financial institutions of all sizes.