ICBA LIVE 2022 FAQs

Feb. 27-Mar. 3, 2022 • San Antonio

Know Before You Go
ICBA LIVE FAQs

Key things for you to know before your trip to ICBA LIVE 2022

Get the most out of ICBA LIVE, download the app today! Get the App

Key Information

Registered ICBA LIVE guests can attend all ICBA LIVE events — except for events that require an additional purchased ticket or those designated by invitation only. 

We recommend business casual dress for most ICBA LIVE events and Western wear or smart casual for the ICBPAC auction and A Night to Celebrate dinner.

Consider having a sweater or light jacket as room temperatures can fluctuate.

Yes, you can order audio recordings of most Learning Labs and sessions. Share audio recordings with your staff, save for future reference, or listen to sessions you missed.

Order all sessions for one low price or just specific sessions. Save 20% off your order when you use discount code CONV22 by March 31.

Venue FAQs

Henry B. González Convention Center
900 E Market St, San Antonio, TX 78205

Taxi, ridesharing, and public transportation are available in San Antonio. Use ICBA's discount code (CV #022Q9604) if you prefer to reserve a car with Hertz.

ICBA LIVE is on the San Antonio River Walk with many restaurants, attractions, and shops within walking distance.

Health and Safety Measures

Currently, ICBA is not requiring proof of vaccination or a negative COVID-19 test for any event attendee including exhibitors, spouses, and guests. We ask all attendees to check for any COVID-19 symptoms prior to traveling to the event and consider taking a COVID-19 test to ensure good health during your travels to the event.

All ICBA staff is required to have a negative COVID-19 test within 36 hours of departure to San Antonio.

ICBA is following all local, state, and federal laws and will adjust as needed should the laws change.

If you have a known COVID-19 exposure within 10 days immediately prior to attending ICBA LIVE 2022, we respectfully ask that you not attend the event.

ICBA is following all state and local laws regarding COVID-19 regulations and rules at the time of the event. Additionally, ICBA is taking the following measures to prevent the spread of COVID-19:

  • Asking anyone experiencing cold- or flu-like symptoms should stay home and get well.

  • Encouraging physical distancing when possible.

  • Conducting routine cleaning to help maintain healthy facilities.

  • Providing different colored lanyards to indicate a person’s distancing preference in group settings.

  • Placing hand sanitization stations throughout the event space, including the exhibit hall.

  • Making plastic gloves and hand sanitizer available at buffet and coffee stations.

  • Adding hotel staff to assist buffet or coffee stations as available.

  • Convention center staff and hotel staff are required to wear a mask.

  • Posting signage highlighting healthy habits in lobby areas throughout the event space.

  • The Henry B. González Convention Center has established specific facility safety measures. 

ICBA will communicate these protocols during the on-site registration process and regular moments throughout ICBA LIVE.

At this time, ICBA is following state and local requirements for face coverings. Currently, neither Texas nor the city of San Antonio have a mask mandate. ICBA — along with the Henry B. González Convention Center, Grand Hyatt, and Hilton Palacio del Rio — are encouraging attendees to wear a mask when not able to physically distance. ICBA is posting signage throughout the event space.

Importantly, individuals are free to wear a mask at any time based on their own personal preference.

ICBA is posting signage throughout the meeting space reminding attendees to wear a mask when you are unable to physically distance. There are many reasons to consider wearing a mask including:

  • You are not yet fully vaccinated.

  • You have unvaccinated household members.

  • You are immunocompromised.

  • You have bad allergies.

  • You like the way you look with a mask.

  • Your favorite superhero wears a mask.

  • You feel like it.

ICBA recommends attendees bring their own masks to suit individual comfort preferences. ICBA has a limited supply of surgical-style masks should an attendee need one.

At this time, face masks are required only in certain facilities such as the San Antonio International Airport. ICBA LIVE attendees should look for posted signage outlining when a mask must be worn.

All passengers on public conveyances (i.e., airplanes, trains, subways, buses, taxis, ride-shares) traveling into, within, or out of the city must wear a mask in accordance with the U.S. Department of Health and Human Services and CDC federal order.

Yes, attendees will select a badge lanyard with a color that shows others how they prefer to engage. ICBA asks all attendees to respect each other’s social distancing preferences throughout the event.

  • Green means “I’m okay with handshakes.”

  • Yellow means “I’m okay with elbow and fist bumps.”

  • Red means “No touching, I’m happy waving ‘hello.’”

The Henry B. González Convention Center is proud to have received recertification for the Global BioRisk Advisory Council STAR Accreditation. This accreditation program assesses cleaning and disinfection practices and infectious-disease prevention. The following special sanitizing measures are in place:

  • All staff and contractors are trained on COVID-19 sanitation procedures. Contractors receive updated information regarding new processes and procedures for consistent operations as necessary.

  • UV Lighting was installed on escalators and continually sanitizes handrails.

  • The frequency of sanitizing was increased on all front and back of house spaces with an emphasis on high touch point areas.

  • Hand sanitizing stations and sanitizing wipes are located throughout the facility.

  • Cleaning products are on the Environmental Protection Agency-approved list for use against COVID-19 and staff must follow product instructions.

  • A UV light robot is used to effectively disinfect areas.

  • Doors may be propped open in some areas to minimize contact.

  • The facilities’ air handler units currently operate at the American Society of Heating, Refrigerating, and Air-Conditioning Engineers recommendation of four to six air exchanges per hour to dilute contaminates. The center meets or exceeds this standard in all areas. Additional measures in place can be found on the convention center’s website.

When you pick up your event badge, staff are reminding all attendees to self-monitor for signs and symptoms of COVID-19 throughout the event. We respectfully remind all ICBA LIVE attendees to:

  • Stay home or in your hotel room if you experience any cold or flu-like symptoms.

  • Wash hands for at least 20 seconds or use an alcohol-based hand sanitizer frequently.

  • Be mindful of others and respect social distancing.

  • Engage in responsible health practices such as avoiding touching eyes, nose, or mouth with unwashed hands, cover your cough and sneezes, wear a properly fitted face mask if in large group settings, and seek professional medical assistance if experiencing symptoms.

Should an emergency occur, attendees should call 9-1-1 immediately.

The city of San Antonio has multiple testing sites close to the Henry B. González Convention Center. Please stay home or in your hotel room if you require a COVID-19 test. ICBA asks you to return to the event only if a negative COVID-19 result is determined.

If you test positive for COVID-19 during ICBA LIVE, ICBA asks you to stay home or in your hotel room.

The City of San Antonio (COSA) Health Department and Human Resources Department performs contact tracing if symptoms of COVID-19 are substantial during an event and does everything possible to notify those who may have been in contact with the individual.

ICBA may be required to share registration records with the COSA Health Department in the event contact tracing becomes necessary.

At any time, ICBA may make additional policy and procedure updates. ICBA will notify all attendees of these updates by sending notifications from the ICBA Events app.

We encourage all attendees to download the ICBA Events app from the iOS App Store or the Google Play Store.

Special Events and Activities

They are receptions hosted by various state associations. Attendance is by invitation only.

You need separately purchased registration/tickets to attend the Bank Director Current Issues Seminar or ICBPAC auction.

The Welcome Reception and A Night to Celebrate are included in the ICBA LIVE registration.

On Monday, Feb. 28, the Expo opens at 2:30 p.m. and the Welcome Reception kicks off at 4 p.m. This is a time to gather with other community banker families to enjoy live music, food, and beverages.

Yes, we have a webinar for first-time participants to learn how to make the most of ICBA LIVE. And, we have an exclusive reception for first-time participants and their guests to network and meet ICBA staff and leadership.

For all ICBA LIVE attendees:

  • Monday, Feb. 28 (4-6 p.m.), grab craft beverages and specialty items at the Welcome Reception.
  • Tuesday, March 1 (8:45-10 a.m.), have coffee and a Texas-inspired breakfast.
  • Wednesday, March 2, enjoy a reception (6:30-7:30 p.m.) and dinner (7:30-9 p.m.) during the A Night to Celebrate event.

Special events:

  • Monday, Feb. 28 (noon-1 p.m.), Bank Director Current Issues Seminar attendees have a networking lunch.
  • Wednesday, March 2 (5-7 p.m.), there is a reception during the ICBPAC auction. VIP-ticket holders have a champagne reception (4:30-5 p.m.)
  • Some invitation-only events may provide meals or hors d'oeuvres.

ICBA LIVE is in the heart of San Antonio, where there are plenty of cafes, restaurants, and bars just steps away.

Registration FAQs

The guest registration fee entitles this person to everything that the main registrant can attend, including education sessions, the expo, general sessions and evening functions. Additional registration and fees may apply to some events.

A guest is a spouse, partner, or friend who is not in a financial occupation. A coworker or an associate in the financial services industry may not be considered a guest. Only registered guests are allowed access to all convention activities including the Expo.

Go to www.icba.org and select log in or create an account.

No, ICBA does not authorize third party organizations to access or sell the registration lists or contact information for our events, including ICBA LIVE. Please do not respond to any solicitation from organizations trying to sell lists associated with ICBA LIVE or any ICBA events.

Why Attend FAQs

ICBA’s annual convention is the largest gathering of community bankers! The educational opportunities at this national event keep bankers up to date on the latest trends and innovations affecting their bank.

Attendees are community bank decision makers—a majority are in the C-suite—and are responsible for guiding strategic initiatives to ensure their banks performance.

The health and safety of all ICBA LIVE attendees is our top priority. We are taking appropriate safety measures and will follow all federal, state, and local guidelines to ensure the health and safety of all attending. Learn more.

They are receptions hosted by various state associations. Attendance is by invitation only.

Currently, ICBA is not requiring proof of vaccination or a negative COVID-19 test for any event attendee including exhibitors, spouses, and guests. We ask all attendees to check for any COVID-19 symptoms prior to traveling to the event and consider taking a COVID-19 test to ensure good health during your travels to the event.

All ICBA staff is required to have a negative COVID-19 test within 36 hours of departure to San Antonio.

ICBA is following all local, state, and federal laws and will adjust as needed should the laws change.

If you have a known COVID-19 exposure within 10 days immediately prior to attending ICBA LIVE 2022, we respectfully ask that you not attend the event.

ICBA is following all state and local laws regarding COVID-19 regulations and rules at the time of the event. Additionally, ICBA is taking the following measures to prevent the spread of COVID-19:

  • Asking anyone experiencing cold- or flu-like symptoms should stay home and get well.

  • Encouraging physical distancing when possible.

  • Conducting routine cleaning to help maintain healthy facilities.

  • Providing different colored lanyards to indicate a person’s distancing preference in group settings.

  • Placing hand sanitization stations throughout the event space, including the exhibit hall.

  • Making plastic gloves and hand sanitizer available at buffet and coffee stations.

  • Adding hotel staff to assist buffet or coffee stations as available.

  • Convention center staff and hotel staff are required to wear a mask.

  • Posting signage highlighting healthy habits in lobby areas throughout the event space.

  • The Henry B. González Convention Center has established specific facility safety measures. 

ICBA will communicate these protocols during the on-site registration process and regular moments throughout ICBA LIVE.

At this time, ICBA is following state and local requirements for face coverings. Currently, neither Texas nor the city of San Antonio have a mask mandate. ICBA — along with the Henry B. González Convention Center, Grand Hyatt, and Hilton Palacio del Rio — are encouraging attendees to wear a mask when not able to physically distance. ICBA is posting signage throughout the event space.

Importantly, individuals are free to wear a mask at any time based on their own personal preference.

ICBA is posting signage throughout the meeting space reminding attendees to wear a mask when you are unable to physically distance. There are many reasons to consider wearing a mask including:

  • You are not yet fully vaccinated.

  • You have unvaccinated household members.

  • You are immunocompromised.

  • You have bad allergies.

  • You like the way you look with a mask.

  • Your favorite superhero wears a mask.

  • You feel like it.

ICBA recommends attendees bring their own masks to suit individual comfort preferences. ICBA has a limited supply of surgical-style masks should an attendee need one.

At this time, face masks are required only in certain facilities such as the San Antonio International Airport. ICBA LIVE attendees should look for posted signage outlining when a mask must be worn.

All passengers on public conveyances (i.e., airplanes, trains, subways, buses, taxis, ride-shares) traveling into, within, or out of the city must wear a mask in accordance with the U.S. Department of Health and Human Services and CDC federal order.

Yes, attendees will select a badge lanyard with a color that shows others how they prefer to engage. ICBA asks all attendees to respect each other’s social distancing preferences throughout the event.

  • Green means “I’m okay with handshakes.”

  • Yellow means “I’m okay with elbow and fist bumps.”

  • Red means “No touching, I’m happy waving ‘hello.’”

The Henry B. González Convention Center is proud to have received recertification for the Global BioRisk Advisory Council STAR Accreditation. This accreditation program assesses cleaning and disinfection practices and infectious-disease prevention. The following special sanitizing measures are in place:

  • All staff and contractors are trained on COVID-19 sanitation procedures. Contractors receive updated information regarding new processes and procedures for consistent operations as necessary.

  • UV Lighting was installed on escalators and continually sanitizes handrails.

  • The frequency of sanitizing was increased on all front and back of house spaces with an emphasis on high touch point areas.

  • Hand sanitizing stations and sanitizing wipes are located throughout the facility.

  • Cleaning products are on the Environmental Protection Agency-approved list for use against COVID-19 and staff must follow product instructions.

  • A UV light robot is used to effectively disinfect areas.

  • Doors may be propped open in some areas to minimize contact.

  • The facilities’ air handler units currently operate at the American Society of Heating, Refrigerating, and Air-Conditioning Engineers recommendation of four to six air exchanges per hour to dilute contaminates. The center meets or exceeds this standard in all areas. Additional measures in place can be found on the convention center’s website.

When you pick up your event badge, staff are reminding all attendees to self-monitor for signs and symptoms of COVID-19 throughout the event. We respectfully remind all ICBA LIVE attendees to:

  • Stay home or in your hotel room if you experience any cold or flu-like symptoms.

  • Wash hands for at least 20 seconds or use an alcohol-based hand sanitizer frequently.

  • Be mindful of others and respect social distancing.

  • Engage in responsible health practices such as avoiding touching eyes, nose, or mouth with unwashed hands, cover your cough and sneezes, wear a properly fitted face mask if in large group settings, and seek professional medical assistance if experiencing symptoms.

Should an emergency occur, attendees should call 9-1-1 immediately.

The city of San Antonio has multiple testing sites close to the Henry B. González Convention Center. Please stay home or in your hotel room if you require a COVID-19 test. ICBA asks you to return to the event only if a negative COVID-19 result is determined.

If you test positive for COVID-19 during ICBA LIVE, ICBA asks you to stay home or in your hotel room.

The City of San Antonio (COSA) Health Department and Human Resources Department performs contact tracing if symptoms of COVID-19 are substantial during an event and does everything possible to notify those who may have been in contact with the individual.

ICBA may be required to share registration records with the COSA Health Department in the event contact tracing becomes necessary.

At any time, ICBA may make additional policy and procedure updates. ICBA will notify all attendees of these updates by sending notifications from the ICBA Events app.

We encourage all attendees to download the ICBA Events app from the iOS App Store or the Google Play Store.

Contact Us for More Information

ICBA Code of Conduct & Complaint Policy

Registration, attendance, or participation at this event constitutes an agreement to adhere to the ICBA code of conduct and complaint policy. ICBA LIVE aims to be welcoming, safe, and inclusive to all participants, with the most varied and diverse backgrounds possible.

As such, The Independent Community Bankers of America (“ICBA” or the “Association”) has adopted a zero-tolerance policy toward all forms of unlawful discrimination and harassment.

This zero-tolerance policy means that the Association will not tolerate any conduct by or towards any meeting participant and ICBA staff during the conference (virtual or face-to-face) that singles out an individual or group of individuals for different treatment than others based on a protected characteristic, that is intended to or has the effect of unreasonably interfering with another’s participation in or that creates an intimidating, hostile, or offensive virtual conference.

Accordingly, the Association absolutely prohibits harassment or discrimination, in any form, based on sex, age, disability, marital status, sexual orientation, race, color, religion, national origin, veteran status, or any other legally protected characteristic. All participants, including, but not limited to, attendees, speakers, exhibitors, vendors, contractors, ICBA staff members, service providers, and all others are expected to abide by this ICBA Code of Conduct.

This Policy applies to all ICBA meeting-related and hosted events, including those sponsored by organizations other than ICBA but held in conjunction with ICBA events, on public or private platforms.To ensure everyone has a best-in-class experience, we ask each attendee to adhere to certain principles:

  • Be respectful of your fellow attendee in thought, word, and deed.
  • Be open-minded and ready to learn. Embrace learning at all times.
  • Be inclusive in your speech, writing, and actions. Celebrate and appreciate our differences.
  • Be present. ICBA LIVE is a time for renewal and learning; be fully engaged during sessions.
  • Respect confidentiality requests by speakers and other attendees.
  • We invite you to attend in a spirit of curiosity, friendliness, open-mindedness, camaraderie, and respect. We will not tolerate harassment in any form.

If you experience harassment or hear of any incidents of unacceptable behavior, ICBA asks that you immediately inform Lindsay LaNore, Chief Learning and Experience Officer, at Lindsay.LaNore@icba.org or 320-352-7321, so that we can take appropriate action.

Unacceptable behaviors include, but are not limited to:

  • Harassment, intimidation, or discrimination in any form.
  • Verbal abuse of any attendee, speaker, exhibitor, ICBA staff member, service provider, or other meeting guest.

Examples of verbal abuse include, but are not limited to, verbal comments related to gender, sexual orientation, disability, physical appearance, body size, race, religion, national origin, inappropriate use of nudity and/or sexual images in public spaces or in presentations, or threatening or stalking any attendee, speaker, exhibitor, ICBA staff member, service provider, or other meeting guest.

  • Disruption of presentations during sessions or at other events organized by ICBA throughout the conference. All participants must comply with the instructions of the moderator and any ICBA conference staff.
  • Presentations, postings, and messages should not contain promotional materials, special offers, job offers, product announcements, or solicitation for services. ICBA reserves the right to remove such messages and potentially ban sources of those solicitations.
  • Participants may not use or copy any content or information shared via the event for business purposes in any manner. This includes, but is not limited to, the copying or taking of screen shots of Q&A, chat room activity, or other materials shared during the event.

ICBA reserves the right to take any action deemed necessary and appropriate, including immediate removal from the meeting without warning or refund, in response to any incident of unacceptable behavior, and ICBA reserves the right to prohibit attendance at any future meeting, virtually or in person.

All complaints will be treated seriously and responded to promptly. All reports are kept confidential to the fullest extent possible. Retaliation for reporting unacceptable behavior is a violation of the Code of Conduct. Falsely reporting unacceptable behavior is a violation of the Code of Conduct.

If possible, provide the following information:

  • Identifying information (name/company, email address, appearance) of the participant who violated the Code of Conduct
  • The behavior that was in violation
  • The location and approximate time of the behavior
  • The circumstances surrounding the incident
  • Other people involved in or witnessing the incident

ICBA staff will respond to the incident swiftly. If conduct poses an immediate threat to anyone, emergency services will be contacted.If you feel you have been falsely or unfairly accused of violating this Code of Conduct you should notify Lindsay LaNore, Chief Learning and Experience Officer, at Lindsay.LaNore@icba.org or 320-352-7321 with a concise description of your grievance. Your grievance will be handled in accordance with our existing policies.

Venue and Location FAQs

Henry B. González Convention Center
900 E Market St, San Antonio, TX 78205

Taxi, ridesharing, and public transportation are available in San Antonio. Use ICBA's discount code (CV #022Q9604) if you prefer to reserve a car with Hertz.

ICBA LIVE is on the San Antonio River Walk with many restaurants, attractions, and shops within walking distance.