Webinar: What Are You Leaving on the Table?

05/08/2013 - 05/08/2013

Telephone Seminar

Time: 11:00 am Eastern | 10:00 am Central | 9:00 am Mountain | 8:00 am Pacific

Length: 60 Minutes

Chartwell Compliance’s Mary Thorson will present an ICBA-sponsored webinar about complaint management on May 8, 2013, from 10:00 • 11:00 a.m. central.

Attendees will gain a better understanding of subjects such as:

  • Key compliance requirements, obligations and best practices associated with successful complaint management
  • Mining for gold • find the maximum value in complaint files
  • Common errors banks make when handling complaints
  • Keys to effectively melding complaint data into the compliance program
  • “The UDAAP Connection” - Regulatory guidance and expectations and emerging importance of complaint data
  • Industry resources for more information

Mary Thorson, Chartwell
With over 28 years of experience in bank and non-bank regulatory compliance, training, and financial institution program reviews and examinations, Mary Thorson has developed a broad and deep portfolio of technical expertise that spans consumer protection, lending, deposits, operations, privacy, third-party management, collections, and anti-money laundering/anti-terrorist financing laws and regulations.


Attend Live Webinar
w/Interactive Q&A

Order CD

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ICBA Members








* All options include handouts.

1 CPE Credit

Program Level: Basic-Intermediate

For more information, call 800-422-7285.