Prices Start At $595*
Retail wars, digital transformation, and customer demand are dramatically changing the landscape of community banking. To succeed in the competitive marketplace, community bank marketers and retail teams must be savvy, forward-thinking, and implement game-changing strategies.
Participate in three engaging days packed with critical information to propel a bank to the next level.
8:30 AM - 4:30 PM
|All time are in Central Time. 2020 agenda below. 2021 agenda posted soon!
|Wednesday, Sept. 8||
8:30 AM - 4:30 PM
|From Agile to Anti-Fragile: How to Recover, Retool and Re-energize Your Marketing
A year ago we were all learning how to be more agile in recognizing and leveraging marketing opportunities. Today, we need to learn how to also be anti-fragile in today’s unpredictable environment.
From understanding the new role of the branch and your brand to sharing the story of your digital transformation with your stakeholders, Becki and the Mills Team will help you create your 2021 Marketing Plan roadmap. And we won’t forget the ever-present roll-up-your-sleeves initiatives like deposit acquisition, customer onboarding, and share-of-wallet growth.
Each attendee will get their Day One Survival Kit in the mail prior to the session with helpful handouts and maybe even a little refined
Since the program is virtual, we’ll bring a variety of members from our team to field your specific questions, provide design insights, and even help you with compliance challenges.
Fun, fast-paced and grounded with strong fundamentals, we promise to help you get ready to re-ignite your marketing in 2021!
|Thursday, Sept. 9||
8:30 AM - 4:30 PM
Digital Marketing Strategy
Your second day of the CBMS will dive into all things digital. With your bank’s website likely being the most visited “branch office” in your entire network (many times over), making sure that your online and digital strategy is strong is a vital component of any marketer’s toolbox.
You’ll gain a clear understanding of the four main pillars of an online strategy to take back to your bank:
Site – Understand why your bank’s website should be at the center of your online efforts. We’ll look at things like mobile friendliness, analytics, conversion tracking, good landing page design, and content creation.
Search – Being found for not just “who you are” but “what you do” is important to remaining relevant in today’s online world. We’ll explore ways to tip the scales on SERPs (search engine result pages) both organically and via paid strategies.
Social – Building engagement on social networking sites is becoming harder, especially for brands (i.e. “banks”). We’ll cover some ways you can cut through the clutter and why you need to start thinking about getting your employees on board to help reach your audience and cut through the clutter.
We’ll also explore some of the newer technologies that are starting to “come of age” in the world of community banking. Marketing automation technology and chatbots are just a couple of things to watch… and ensure that you have them on your marketing roadmap.
|Friday, Sept. 10||
8:30 AM - 2:00 PM
Data Management and Research
If you plan to integrate marketing endeavors into your bank’s daily culture, your metrics will make a difference. Not every performance expectation can be reduced to a single measurement, however, understanding and validating the impact of marketing activities will earn you a valuable seat at the management table.
This portion of the Community Bank Marketing Seminar focuses on building an actionable knowledgebase for performance metrics, customer profiling, trade area research, and data sources (both internal and external) that will enhance every aspect of your marketing planning and implementation process.
Data helps drive better decisions. Join the discussion and you will learn about all of the following research and data management activities using techniques that any community bank can employ.
Research and Performance Measurement·Survey methodologies and implementation
-Customers, employees, trade area
-Telephone, mail, online, digital, focus groups, mystery shopping, post-transaction surveys, and more
·Company and employee performance information
·Marketing promotion and campaign performance tracking
·Industry data collection and assessment
·Trade area research and demographics
·Customer journey mapping
·Utilizing core system data sources
·Marketing customer information file resources (MCIF)
·Client relationship management systems and resources (CRM)
·Understanding and utilizing ROI
There is an old saying, “Don’t ask your customer a question, unless you plan to listen to their answer.” That’s just one of the guidelines you will hear more about during this informative session.
Research and data management need to become management tools that help leaders plan for superior strategy execution and evaluate desired performance. They also improve the quality of your decisions.
ICBA Member Early-Bird: $595
ICBA Member after Aug. 6, 2021: $695
Bank Director Program ICBA Member: $495
Bank Director Program Nonmember: $595
NOTE: Registration fee is valid for one connection, only for the individual registered. For more information, call 800-422-7285.
Who should attend: Chief Marketing Officers, all marketing titles and roles
Program Level: Intermediate
Prerequisites: No previous experience and training necessary.
Delivery Method: Group-Live
Printable Registration Form
If registration is cancelled more than 30 days prior to the event start date, you will receive a full refund. If cancellation is within 30 days prior to the event start date, 20 percent of the registration fee paid will be deducted for costs. A substitute registration will be accepted. No refunds will be issued after the event start date.
Attendance at all ICBA programs will be considered on a first come, first served basis. If the program is cancelled, ICBA’s liability is limited to the registration fee. For additional questions contact ICBA at 800-422-7285.
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Registration, attendance, or participation in an ICBA event constitutes an agreement by the participant to ICBA’s use and distribution (both now and in the future) of the participant’s image and/or voice in photographs, videos, digital media, electronic reproductions and audio files/recordings of and at such events and activities.
This live digital course is for educational purposes only and intended only for participants of the class/event. All rights are reserved by ICBA. No recording or distribution of the content is permitted unless expressly agreed to by ICBA.