Sessions and Workshops

Preliminary schedule. Last updated 6/8/2018

Monday, Sept. 17

Keynote Speaker

The “What If…?” Experience
Mike Rayburn

Mike Rayburn

Every major invention, accomplishment and victory in human history began with the simple, almost childlike curiosity of a “What If…?” question - “What if we could? I know we can’t, but what if we could?” International keynote artist, Mike Rayburn, will share three simple, powerful tools which took him from playing empty bars, to headlining Carnegie Hall (eight times!). They work for anyone. And everyone. Always.


How Do You Beat Bank Fraud? Learn from a Fraudster
Brett Johnson - Known as the "Original Internet Godfather"

Brett Johnson

Cybercrime costs the global economy $450 billion each year and is projected to reach $6 trillion annually by 2021. The question isn’t IF you will be a victim of cybercrime, but WHEN.  Brett details how cybercriminals operate, how they pick their targets, the most current techniques online criminals are using against banks, and how to protect yourself, your family, and your bank against the fastest growing crime on earth. 

Working alongside the top cyber criminals of our time, Brett “Gollumfun” Johnson helped design, implement, and refine modern Identity Theft, ATO fraud, Card Not Present fraud, IRS Tax Fraud, and countless other social engineering attacks, breaches, and hacking operations. Brett understands cybercrime as no one else.  Hear critical strategies to prevent cybercrime at your bank and protect your institution's money, sensitive data and reputation.

Whiteboarding with Industry Experts (Back by Popular Request!)

Marci Malzahn, Enterprise Risk Management
Neil Falken & Josh Juergensen, Bank Profitability
Brett Johnson, Cybercrime, Fraud, & the Dark Web


We are taking the Collaboratory to the next level by providing industry experts a whiteboard and an inviting dialogue area. LEAD FWD participants will learn from industry experts on today’s hottest topics but they also stand ready to offer valuable banker feedback from the trenches. Each expert firm will pose 2-3 industry topics or questions on their whiteboards for bankers to consider. Topics may include, but not be limited to, bank profitability, cyber fraud, enterprise risk management, asset-liability management, lending and credit practices, customer experience, and more. 

Founded on education and enhanced by dynamic conversation, the whiteboard sessions will be a fast-paced exercise for all involved and eligible for CPE credit.

Let's Get Digital

Sarah Bacehowski, Mills Marketing

Sarah Bacehowski

In this interactive session we’ll explore best practices for creating your overall bank strategy, new ways to target using innovative channels, the coolest bank (and non-bank) apps – and what we can learn from competitors (yes, competitors!) like Google, Apple, Facebook and Amazon. If you join us, remember to bring your creativity – and your mobile phones so you can follow along real-time!


Fireside Chat: A Conversation with Rebeca Romero Rainey

Rebeca Romero Rainey, ICBA 

Meet Rebeca Romero Rainey – ICBA’s new President and CEO. In this conversational Q & A session, Rebeca will take leadership questions directly from LEAD FWD participants while revealing the advice and motivations that drive her passion to lead community bankers across the nation. 

Learn how Rainey makes time to continue learning and innovating and inspiring her team while leading the community bank industry.

Tuesday, Sept. 18

Eye Openers 

Learn How Student Loans Can Be Key in Customer Retention

Steve Kohles, Reunion Student Loan Finance Corp.
Spencer Aberle, Reunion Student Loan Finance Corp.

Looking to retain more of your customers instead of handing them off to your competition? Learn how your institution can use student loans to boost retention. iHelp is a unique, private student loan program that enables lenders to meet their customers’ financial needs for education while keeping them as long-term customers. Capitalize on the fast-growing private student loan market with iHelp’s fully insured, end-to-end program that generates a new return over 4.5 percent.

The Dark Web Store—Keeping Your Data Off the Shelf

Daniel Rodriguez, FIS

What is the Dark Web and why is it so useful to fraudsters? Gain unique insights into the marketplace of consumer identities and payments card data spurring the billion dollar business of fraud. Join FIS’ Daniel Rodriguez for a demonstration of the Dark Web. Learn what types of cardholder and consumer information can be discovered and how this data can be used as actionable intelligence.

Keynote Speaker

The Hero Effect™- Being Your Best When it Matters Most!
Kevin Brown

Kevin Brown

Learn strategies and principles that will inspire and equip you to show up every day and make apositive difference. At the heart of Kevin’s message is a simple, yet powerful philosophy for life that drives every thought, every action and ultimately every result we achieve both personally and professionally. Return to your community bank motivated to reach beyond what is required and do something remarkable!

Leadership-in-a-Box Challenge: Lead with Vision

Melissa Kohlsdorf, Growth Catalyst, The Growth Collaborative
Cindy Ebert, Growth Catalyst, The Growth Collaborative

Think Outside the box
         Changing regulatory pressures, transforming customer

demands and emerging technology make it difficult to explore and expand leadership skills and opportunities. As a community banker, you likely spend a significant amount of time putting out “fires,” resulting in reactionary leadership and limited productivity. Examine the components of leadership in a collaborative, unconventional way—with the Leadership Vision mystery box! Discuss communication strategies, problem-solving tactics, leadership wellness and time management while participating in hands-on exercises that will provide a clear picture of how you want to lead your team. Develop an innovative “bag of tricks” to draw upon in challenging situations and uncover new ways to achieve leadership, team and institution goals. Return to your bank with a strategic development plan and visual representation of your own leadership aspirations to remind you what drives your passion as a community banking leader.

Optimizing the Profitability of Your Bank in 2018 and Beyond!

Neil Falken, CPA, Principal, CliftonLarsonAllen
Josh Juergensen, Principal, CliftonLarsonAllen

Is your community bank operating at its maximum performance? Explore all of the “moving parts” of your operation—tackling areas that are key to your bank’s success. Gather fresh methods and ideas based on practical examples and real-world case studies from high performing community banks. Return to your team with strategies, trends and tools for balance sheet management, lending, niche banking, utilizing technology and processes, outsourcing, co-outsourcing and more.

Cash Management: How Sales, Operations, and Technology Can Work Together to Generate More Fee Income

Marci Malzahn, President, Malzahn Strategic

Every great banker should have a solid understanding of their bank’s cash management products, services, and income strategies.  In this session, participants will dive into a cash management inventory and review how the most important bank products interact with technology.  Participants will also discuss how bank teams can work together to leap beyond core competencies and become trusted advisors for their customers. Highlights include:

  • How to determine the "right" products to offer business customers
  • Evaluate in-house cash management resources and day-to-day management tactics
  • Maximize your banks branding of cash management products
  • Emerging technologies that will impact cash management, including blockchain and bitcoin
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