How Community Banks Win: Making Digital Personal
Lee Wetherington - Jack Henry & Associates
Data. Analytics. API platforms. Real-time payments. AI. Voice. Many community banks are struggling with next steps in digital. Identifying opportunities can be difficult with so much hype distorting where we are and what’s coming next. In the race to realize a consistent “omni-channel” customer experience, many community banks sacrifice personal service at the altar of digital self-service. Learn why digital and personal are not mutually exclusive and find out how your community bank can successfully position itself precisely where larger competitors are weakest, i.e., at the limits of self-service inside digital channels. Don’t miss this entertaining and thought-provoking take on the state of digital and the future of community banks.
IT Budgeting: Solutions and Strategies
John Moeller, CliftonLarsonAllen
Believe it or not, it is possible to support your bank’s IT staff without the burden of significant expense. Learn about an array of solutions and strategies that can help you improve your bank’s IT infrastructure and stay competitive. Hear real-life examples of IT strategy (or lack thereof!) gone awry and find out how your bank can avoid making similar costly mistakes.
The Board’s Role in Mergers & Acquisitions
Philip Smith, Gerrish Smith Tuck
How to address the topic of mergers and acquisitions is always a hot issue with community bank boards of directors. Most directors report that their banks are neither looking to buy nor sell, they simply want a better understanding of how market conditions affect their organizations. Learn about practical and strategic considerations for buyers and sellers and hear how you can better position your board to take advantage of the benefits the M&A market offers.
2:40-2:45 Closing Remarks