Technology, Payments & Innovation Track

Informs you of the technological advances that can enhance your bank’s bottom line, increase its operational efficiencies and boost its competitiveness.

(Sessions are subject to change)

The Future of Payments Is Here!

Panel Moderator: Kevin Morrison, Sr. Analyst, Retail Banking & Payments, Aite Group
Panelists: Jeff Dick, President & CEO of MainStreet Bank, Tina Giorgio, President, ICBA Bancard, Jim Johnson, EVP, Financial Institution Payments, FIS

Kick off ICBA Live 2019 by immersing yourself in the future of payments! Join the panel discussion with leading experts in the payments industry with topics ranging from payments trends, innovations, and their impact on community banks. We invite you to engage with the experts, ask questions, and glean actionable insights to strengthen your payments strategy. 

Can You Hear Me Now? How Chatbots are Revving-Up Financial Services

Thursday March 21     8:40 AM - 9:35 AM     Room 205A
Jennifer Geis, Sr. Strategic Initiatives Analyst, Jack Henry & Associates


Chatbots are making headlines in the financial services sector. Hear how financial institutions and consumers are benefitting from chatbots today, what we can expect from this technology in the future, and what specific vendors and financial institutions are doing with this technology now. See how chatbots can help your community bank enhance customer experience, increase engagement, save costs, and improve loyalty.

Digital Payments Survival Kit

Wednesday March 20     2:10 PM - 3:05 PM     Room 209B
Kevin Morrison, Senior Analyst, Aite Group


Does your bank have a comprehensive strategy to apply the newest payments technology? Digital payments are essential to be competitive. Learn about a brand-new survival kit from ICBA and Aite that includes tools to help your bank make important digital payments decisions.

Grow Deposits and Win Small Businesses With Faster Payments

Wednesday March 20     8:40 AM - 9:35 AM     Room 209B
Steve Ledford, SVP/Product & Strategy, The Clearing House
Deborah Matthews Phillips, Director of Payment Strategy, Jack Henry & Associates
Tina Giorgio, President, ICBA Bancard


A stable base of small business deposits is the fuel community banks need to survive and thrive. Faster payments are an important tool to attract and retain low-cost deposits in a rising rate environment and a key element to give business-banking clients the services they need.

Faster Payments: Creating Value Beyond Speed 

Monday March 18     12:30 PM - 1:25 PM     Room 209B
Tim Mills, VP, Business Development, The Clearing House

Faster payments have arrived but speed isn't the real headline. From tokenization to extensibility to security, faster payments are revolutionizing the way payments are sent, received, and protected. Gain a better understanding of how faster payments are helping community banks keep up with growing end-user demand for payments that are not only fast, but also secure, meaningful, and efficient. Find out why speed in faster payments is only the tip of the iceberg.

Let’s Get Digital

Monday March 18     12:30 PM - 1:25 PM     Room 207AB
Sarah Bacehowski, President, Mills Marketing

Explore best practices for creating your overall bank strategy, new ways to target using innovative channels, the coolest bank (and non-bank) apps, and what you can learn from unlikely competitors: Google, Apple, Facebook, and Amazon. Bring your creativity and your mobile phones.

IT in Community Banking: Is a Blank Check Even Enough?

Tuesday March 19     7:00 AM - 7:55 AM     Room 208B
John Moeller, Principal, Information Security, CliftonLarsonAllen


Where do you draw the line with the IT budget? How do you support your IT staff without the burden of significant expense? Discuss solutions and strategies to help community bankers plan and stay competitive in the constantly evolving IT landscape without breaking the bank.

Lessons Learned From the Most Innovative Banks

Wednesday March 20     1:00 PM - 1:55 PM     Room 209B
Dave Hunkele, Head of Product Development, Live Oak Bank
Scott Mills, President, William Mills Agency
Brian Unruh, President/CEO, Nbkc Bank
Moderator: Kevin Tweddle, COO, ICBA Services Network


A panel of bankers talk about their banks' cultures of innovation, growing pains, and successes, and make recommendations for others trying to pursue innovation.

Panel Discussion-Fintech Partnerships 101

Thursday March 21     8:40 AM - 9:35 AM     Room 207AB
Bankers: John McDearman, President, Wilson Bank & Trust
               John Gill, Chief Operating and Risk Officer, Somerset Trust Company
Moderator: Al Dominick, ECO, DirectorCorps


Gain guidance from a banker, legal, and vendor perspective on how to create a successful partnership.

The Fintech You Need: A Fireside Chat About Global Innovation

Tuesday March 19     7:00 AM - 7:55 AM     Room 208A
Greg Palmer, Vice President, Finovate
Kevin Tweddle, COO, ICBA Services Network


Fintech experts discuss recent fintech trends and predictions for the future with a focus on where community banks need to concentrate their efforts now.

Payments Perfection: Your Strategy for Success

Erin Fonte, Partner, Hunton Andrews Kurth

Innovations in payments are happening faster than we can adapt. Learn how to create a payments strategy that embraces traditional payments products, but will also allow you to strategically evolve to meet your customers' future payments needs. We will discuss legal and compliance considerations and take a look at innovations such as person-to-person products, new digital products and services, corporate integrated payables, and much more.

Tap and Pay-It's Here to Stay

Thursday March 21     7:30 AM - 8:25 AM     Room 209A
Debrian Hughes, VP/Product Management, FIS
Haley Nusbaum, Sr. Director Consumer Products, Visa


Contactless cards are here. The newest way to pay at the point of sale is as simple as tapping your card on a terminal and going about your day. Learn how banks can embrace this new payment technology.

It's a Purchase Market: How to Attract Buyers and Referrals

Tuesday March 19 7:00 AM - 7:55 AM     Room 209A
Dan Putney, Managing Director, Finastra
David Lykken, Founder, Lykken on Lending Podcast
Eric Schaub, VP, Mortgage Banking, Bank Midwest

Leverage technology to attract buyers, realtors, and builders and grow your mortgage portfolio. With the slow-down in the refinance market, financial institutions need to increase new borrower business and develop strong relationships with realtors and other referral partners to increase their share of the purchase market. Technology is key to solidifying referral relationships and making it easier for the first-time buyers to find you. Find out what you can do at your financial institution in this exciting and timely workshop.

Manage the Digital Cornerstone of Your Bank

Wednesday March 20    1:00 PM - 1:55 PM     Room 205A
John Weinkowitz, Director of Product Management, Finastra
Mike Gargaro, COO, Coulee Bank


Your bank’s relationship with its core processing serves as the digital cornerstone of your bank. It is vital to the success of your bank to select the core processor that is right for your bank and take full advantage of their platform.

The Evolving Landscape of Cybersecurity and Data Privacy

Thursday March 21     7:30 AM - 8:25 AM     Room 207AB
Edward Chang, Cyber Risk Management, Bond & Specialty Insurance, Travelers


Banks and other financial institutions face cyber risks that are complex and ever changing. It can be challenging for risk managers to stay current on the risks posed by emerging technologies, on evolving cyber threats, and on changes to the regulatory landscape. Learn more about the latest cyber threats, from ATM “jackpotting” to ransomware and “cryptojacking,” as well as significant developments in data privacy law over the past year, such as GDPR and the next, new wave of data privacy legislation. Review the latest cyber claim trends and issues in incident response.

Keeping Pace With Customer Expectations in a Real-time, Digital World

Thursday March 21     8:40 AM - 9:35 AM      Room 209A
Steve Kane, SVP/Marketing, FIS


In the age of “helicopter banking,” consumers expect banks to be always-on, to remain distant but accessible, to be a long-term advisor, and to be there in a moment of need. How do community banks solve for this? Where should they focus their efforts?
Explore key market trends and disruptors powering this radical shift, including mobile banking, security, wealth inheritance, and more. Most importantly, discuss actionable strategies and tactics community banks, no matter their size, can implement to keep pace with their customers’ expectations.

Winning the Non-interest Revenue Game in the Credit Card Space

Wednesday March 20     2:10 PM - 3:05 PM     Room 208A
Kris Carrera, Business Line Executive Credit, FIS
Damon Moorer, President/CEO, TCM Bank, N.A.


Community banks must find new ways to increase non-interest revenue and secure customer loyalty. Offering credit cards and creating a payments strategy, can help community banks grow customer relationships and innovate in effective ways. Learn how to implement various strategies that can help your institution maximize this additional revenue stream without the risk.

The Path to Digital Transformation and Open Banking

Wednesday March 20     2:10 PM - 3:05 PM     Room 207AB
Mark Solano, VP of Sales, Apiture


Is your legacy technology holding you back from innovation? Most banks are frustrated with their current technology because they can't move fast like FinTechs, while the digital expectations of their customers are transforming faster than ever. We will reveal the methodology to create personalized digital experiences based on your customers' needs and provide a guide to true Open Banking.

Stay Connected: FaceBook Twitter