Technology, Payments & Innovation Track

Informs you of the technological advances that can enhance your bank’s bottom line, increase its operational efficiencies and boost its competitiveness.

(Sessions are subject to change)

Can You Hear Me Now? How Chatbots are Revving-Up Financial Services

Jennifer Geis, Sr. Strategic Initiatives Analyst, Jack Henry & Associates

Chatbots are making headlines in the financial services sector. Hear how financial institutions and consumers are benefitting from chatbots today, what we can expect from this technology in the future, and what specific vendors and financial institutions are doing with this technology now. See how chatbots can help your community bank enhance customer experience, increase engagement, save costs, and improve loyalty.

Digital Payments Survival Kit

Kevin Morrison, Senior Analyst, Aite Group

Does your bank have a comprehensive strategy to apply the newest payments technology? Digital payments are essential to be competitive. Learn about a brand-new survival kit from ICBA and Aite that includes tools to help your bank make important digital payments decisions.

Grow Deposits and Win Small Businesses With Faster Payments

Steve Ledford, SVP/Product & Strategy, The Clearing House
Deborah Matthews Phillips, Director of Payment Strategy, Jack Henry & Associates
Tina Giorgio, President, ICBA Bancard


A stable base of small business deposits is the fuel community banks need to survive and thrive. Faster payments are an important tool to attract and retain low-cost deposits in a rising rate environment and a key element to give business-banking clients the services they need.

Let’s Get Digital

Sarah Bacehowski, President, Mills Marketing

Explore best practices for creating your overall bank strategy, new ways to target using innovative channels, the coolest bank (and non-bank) apps, and what you can learn from unlikely competitors: Google, Apple, Facebook, and Amazon. Bring your creativity and your mobile phones.

IT in Community Banking: Is a Blank Check Even Enough?

John Moeller, Principal, Information Security, CliftonLarsonAllen

Where do you draw the line with the IT budget? How do you support your IT staff without the burden of significant expense? Discuss solutions and strategies to help community bankers plan and stay competitive in the constantly evolving IT landscape without breaking the bank.

Lessons Learned From the Most Innovative Banks

Dave Hunkele, Head of Product Development, Live Oak Bank
Scott Mills, President, William Mills Agency
Brian Unruh, President/CEO, Nbkc Bank
Moderator: Kevin Tweddle, COO, ICBA Services Network


A panel of bankers talk about their banks' cultures of innovation, growing pains, and successes, and make recommendations for others trying to pursue innovation.

Panel Discussion-Fintech Partnerships 101

Bankers & Moderator

Gain guidance from a banker, legal, and vendor perspective on how to create a successful partnership.

The Fintech You Need: A Fireside Chat About Global Innovation

Greg Palmer, Vice President, Finnovate
Kevin Tweddle, COO, ICBA Services Network


Fintech experts discuss recent fintech trends and predictions for the future with a focus on where community banks need to concentrate their efforts now.

Tap and Pay-It's Here to Stay

Debrian Hughes, VP/Product Management, FIS
Haley Nusbaum, Sr. Director Consumer Products, Visa


Move over chip, contactless cards are coming soon. The newest way to pay at the point of sale is as simple as tapping your card on a terminal and going about your day. Learn how banks can embrace this new payment technology.

It's a Purchase Market: How to Attract Buyers and Referrals

Dan Putney, Managing Director, Finastra

Leverage technology to attract buyers, realtors, and builders and grow your mortgage portfolio. With the slow-down in the refinance market, financial institutions need to increase new borrower business and develop strong relationships with realtors and other referral partners to increase their share of the purchase market. Technology is key to solidifying referral relationships and making it easier for the first-time buyers to find you. Find out what you can do at your financial institution in this exciting and timely workshop.

Manage the Digital Cornerstone of Your Bank

Randy Roth, CEO, Vitex

Your bank’s relationship with its core processing serves as the digital cornerstone of your bank. It is vital to the success of your bank to select the core processor that is right for your bank and take full advantage of their platform.

The Evolving Landscape of Cybersecurity and Data Privacy

Edward Chang, Cyber Risk Management, Bond & Specialty Insurance, Travelers

Banks and other financial institutions face cyber risks that are complex and ever changing. It can be challenging for risk managers to stay current on the risks posed by emerging technologies, on evolving cyber threats, and on changes to the regulatory landscape. Learn more about the latest cyber threats, from ATM “jackpotting” to ransomware and “cryptojacking,” as well as significant developments in data privacy law over the past year, such as GDPR and the next, new wave of data privacy legislation. Review the latest cyber claim trends and issues in incident response.

Keeping Pace With Customer Expectations in a Real-time, Digital World

Steve Kane, SVP/Marketing, FIS

In the age of “helicopter banking,” consumers expect banks to be always-on, to remain distant but accessible, to be a long-term advisor, and to be there in a moment of need. How do community banks solve for this? Where should they focus their efforts?
Explore key market trends and disruptors powering this radical shift, including mobile banking, security, wealth inheritance, and more. Most importantly, discuss actionable strategies and tactics community banks, no matter their size, can implement to keep pace with their customers’ expectations.

Winning the Non-interest Revenue Game in the Credit Card Space

Kris Carrera, Business Line Executive Credit, FIS
Damon Moorer, President/CEO, TCM Bank, N.A.


Community banks must find new ways to increase non-interest revenue and secure customer loyalty. Offering credit cards and creating a payments strategy, can help community banks grow customer relationships and innovate in effective ways. Learn how to implement various strategies that can help your institution maximize this additional revenue stream without the risk.


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