ICBA - Education - Community Banker University: FAQs

Community Banker University: FAQs

What do I need in order to take online training?

You will need the following:

  • A computer/device that can access the Internet
  • The name(s) of the course(s) you would like to complete
  • A username and password

How do I obtain a username and password?

 If you do not have a user name and password, please go to the home page of www.icba.org and click "Login" and create an account. Once your login is created you will receive a confirmation via email.

I forgot my username and/or password. How can I reset them?

If you forgot your password, please click "Forgot Password". Your username is your email address. For additional assistance,  email info@icba.org.

How do I start training?

Go to ICBA's Online Education Center and click on Start Training.

Do I earn CPE credits for online training?

Yes. You can see the number of CPE credit earned by viewing the Course Catalog.

How much time do I have to complete a course?

Courses may be completed up to 365 days from the date of purchase.

Do I have to take the courses from my work computer?

No, you can access the Online Education Center anywhere that internet access is available.

My boss/examiners want to verify that I completed online training. Is that possible?

Each course or program contains a test that must be successfully completed in order to be deemed complete. Typically the requirement is that a score of 80% or higher is achieved.

If a course was purchased using “institution” pricing, the bank’s online training administrator has the ability to run reports to track the progress of employees. These reports can be used to show examiners what training has been completed.

Does ICBA keep a record of the online classes I’ve taken? If so, for how long?

As long as you have an active account with ICBA your data will be kept on file.

Who can I contact if I have questions?

For additional information or assistance, contact Community Banker University at (800) 422-7285 or communitybankeruniversity@icba.org.

How often are new courses available?

ICBA continues to add 3-4 new courses each quarter.  

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