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Leaves continue to be one of the biggest headaches for human resources and it ranks as Employers Group's most frequent helpline call. In this four-part series, we break leaves down into four comprehensive hour-long webinars focusing primarily on California compliance. Here, the focus is on medical leaves.
This program contains 1 module(s).
1 CPE Credit(s)
In an effort to combat slavery and human trafficking, California enacted the Transparency in Supply Chains Act. This legislation requires businesses operating in California with revenue greater than $100,000,000 to disclose what measures they are taking to combat slavery and human trafficking. This module will provide you with the information you need to know to enact a Transparency in Supply Chains Act compliance program at your business or to ensure measures to comply that are already in place are sufficient.
Leaves continue to be one of the biggest headaches for human resources and it ranks as Employers Group's most frequent helpline call. In this four-part series, we break leaves down into four comprehensive hour-long webinars focusing primarily on California compliance. Here, the focus is on family leaves.
Leaves continue to be one of the biggest headaches for human resources and it ranks as Employers Group's most frequent helpline call. In this four-part series, we break leaves down into four comprehensive hour-long webinars focusing primarily on California compliance. Here, the focus is on military and other leaves.
Leaves continue to be one of the biggest headaches for human resources and it ranks as Employers Group's most frequent helpline call. In this four-part series, we break leaves down into four comprehensive hour-long webinars focusing primarily on California compliance. Here, the focus is on pregnancy leaves.
This e-learning module covers the most critical areas of employment laws in California from a supervisory perspective. The laws governing employment are very complex. However, if you follow 10 simple rules outlined in this course, you and your company will be better prepared to avoid legal difficulties. In addition to these 10 rules of good management, you will also gain a better understanding of the employee/employer relationship, the role of the supervisor in the organization, basic compensation rules and union-related issues. Please note that the objective of this module is to raise awareness by reviewing the basics of each area of employment law. The module is not intended to be a conclusive account of the 'whole and sum' of the law. If you have questions or concerns about any of the material covered in this module, please contact your Human Resources department for advice.
El acoso y la discriminación son costosos para las organizaciones. Todos están afectados por las consecuencias negativas de un lugar de trabajo que permite el acoso y el comportamiento discriminatorio. Trataremos las leyes que rigen la discriminación, el acoso y la represalia; definiremos estos comportamientos; resumiremos las obligaciones de los empleadores y empleados; y describiremos la función del supervisor al evitar el acoso y la discriminación.
Harassment and discrimination are costly to organizations. Everyone is affected by the negative consequences of a workplace that allows harassing and discriminatory behavior. This eLearning course is designed to inform employees of their legal obligations and their critical role in ensuring a harassment-free workplace. We'll discuss the laws that govern discrimination, harassment and retaliation; define these behaviors; outline the obligations of employees; and describe the role of the employee in preventing harassment and discrimination.
2 CPE Credit(s)
Harassment and discrimination are costly to organizations. Everyone is affected by the negative consequences of a workplace that allows harassing and discriminatory behavior. This e-learning course is designed to inform managers and supervisors of their legal obligations and their critical role in ensuring a harassment-free workplace. We`ll discuss the laws that govern discrimination, harassment and retaliation; define these behaviors; outline the obligations of employers and employees; and describe the role of the supervisor in preventing harassment and discrimination.
The laws governing meal and rest breaks, wages and hours worked can be quite complex, especially for California employers. This course is a basic guide to meal breaks, rest breaks, wages and hours worked for supervisors in California. The goal of this course is to raise your awareness of this important area of employment law. This will not make you an expert! As with all aspects of employment law, if you have questions or concerns about a particular issue, please contact your Human Resources department for advice.
.5 CPE Credit(s)
El acoso y la discriminación son costosos para las organizaciones. Todos están afectados por las consecuencias negativas de un lugar de trabajo que permite el acoso y el comportamiento discriminatorio. Este curso de capacitación en línea está diseñado para informar a los gerentes y supervisores sobre sus obligaciones legales y su rol fundamental al asegurar un lugar de trabajo sin acoso. Trataremos las leyes que rigen la discriminación, el acoso y la represalia; definiremos estos comportamientos; resumiremos las obligaciones de los empleadores y empleados; y describiremos la función del supervisor al evitar el acoso y la discriminación.
This course teaches you how to organize, write and edit messages. As we have learned, preparation is crucial. Many business communicators know how to gather research but may not be aware of the writing process, from preplanning, to research patterns, to first draft. This course presents a time-tested approach for organizing, writing and revising a professional business message.
This course explains how to use the 3 x 3 Writing Process for routine business correspondence. You will learn how to correspond with different audiences-customers, employees and superiors. You will also learn to write for different mediums-letters, memos and emails. The course will help you to improve your ability to write coherent business messages.
This program contains 1 module(s).
Over 90 percent of all business communication is in the form of writing. In this course, you will learn how to write a concise and informative business message. Your continued success in today's business environment depends to a great extent on your ability to organize and write professional business messages. This course provides a systematic approach to the writing process.
This course presents solid, logical techniques for writing two crucial business documents-proposals and reports. It covers the various types of business reports and proposals, their structure, purpose and content, as well as professional models of reports written by seasoned experts. It is designed to show the student the basic components of each kind of business report and proposal in use today, including formal and informal formats.
Organizations today are leaner and flatter, and they increasingly rely on employee teams to handle projects. Therefore, communication within teams is crucial to an organization's success. This course helps you develop more powerful, effective team communication skills, and acquaints you with techniques.
Communication in the work environment is a vastly misunderstood skill. Too often, poor communication skills hinder employee and inter-office teamwork. With heightened global competition-innovative office technologies, flatter hierarchical structures, and effective communications are more important than ever. This course will acquaint you with the dynamics of communication in the workplace and help you develop more effective communication skills. It will also teach you how to handle ethical situations in the workplace.
Because most companies employ people from a variety of different cultures, miscommunication and miscues can occur at an alarming rate. These miscues and poor communication negatively impact performance, relationships and teamwork. This course helps you understand the communication styles of co-workers and offers information vital to successful cross-cultural workplace communication.
This course will teach you what you need to know to communicate effectively and show you how to practise, perfect and master these skills. You will learn how to assume responsibility for understanding what another person is saying and for making sure that you are understood. You will also learn how content and process affect communication.
This course presents tactful, effective strategies for communicating bad or unwelcome news to others. You will learn strategies for presenting negative messages both inside and outside an organization. You will learn skills specifically designed for the delicate job of delivering bad news. This includes considering legal matters and recognizing cultural differences.
This course provides an introduction to the meaning of signals projected through body language. You will learn how these signals provide clues to attitudes and feelings that can be explored and verified with effective verbal communication. By learning and practising the techniques presented in this course, you can become a more effective communicator.
This course presents three proactive communication models and provides multiple examples that will help you identify the components of each. The three models-the explanation model, agreement model and closure model-will teach you how to become a stronger, more positive communicator.
This course discusses techniques to use when communicating with someone who questions what you are saying, or doubts that the information you are providing is correct. Our instinctive reaction is to become defensive in this type of situation-preventing any hope of a positive outcome. This course explains why people question or doubt. You will learn to use non-confrontational methods to clarify information and participate in constructive, positive communication.
You're convinced that you said it clearly, but the person you were talking to just didn't seem to get it. You might as well have been speaking two different languages. Learn the basics of effective communication and you can be on your way to having greater confidence in your ability to make sure that your messages are understood.
The number of people who travel abroad for work, study and pleasure is on the increase. It is essential that international travellers have a basic understanding of cultural differences and how those differences affect communications, work and social relationships.
Target Audience: Business people, students, tourists and other travellers.
This program contains 6 module(s).
3 CPE Credit(s)
Email offers a clear business advantage, speeding up transactions and long distance discussions. In the past few years, email has become the communication medium of choice in the office, replacing the phone and one-on-one contact. Email etiquette or protocol is the unwritten rules of email messaging. These rules help to improve communication, resulting in more effective emails. This module will provide you with the most up-to-date information on email etiquette and give you the skills to communicate effectively using email.
This course offers everything the business communicator needs to improve public speaking and oral presentation skills. The course contains information on visual aids, verbal signposts, and planning and organizing material. Your self-confidence will increase as you master your material and learn effective, successful public speaking methods. You will learn about the entire oral presentation process, including how to plan, organize and deliver a presentation.
One of the biggest fears for managers and others is speaking in public. You will receive worksheets and checklists to help you plan and present your remarks for the most impact, and you will learn how to deal with the anxiety that so often accompanies such assignments. The course includes tools and techniques to help you determine what the audience wants and needs, methods to gauge their needs, and a structure for organizing and formatting a good presentation.
This course gives you all the tools you need to improve your business report writing skills. The course focuses on techniques for sorting and interpreting data, drawing conclusions from that data, and delivering reports with logical, easy to read graphics and other visual cues. You will learn how to use statistical and tabulating techniques to turn raw data into meaningful graphics. You will understand how to incorporate data into reports with impact, how to draw conclusions, and select the graphics best suited for the data.
This course provides an introduction to effective telephone techniques. Many people overlook the importance of telephone communications, yet the telephone is the most common means for customers to contact a firm. Lack of understanding about effective telephone techniques can lead to lost sales or customers. This course will teach skills that help boost organizational success and professionalism.
Improve your ability to write effective e-mail. You will learn useful skills whether you are sending internal e-mail or composing e-mails to send to clients or customers. The module has a test. With successful completion of the test, you will receive a Certificate of Completion.
The purpose of Regulation Y is to ensure that real estate appraisals are performed by competent appraisers in accordance with uniform standards. The goal is to strengthen real estate loans and investments by assuring that the appraisal values used in lending decisions are reliable. The appraisal regulations are designed to help financial institutions avoid losses resulting from overvalued real estate collateral. They apply to certain real estate transactions involving institutions whose deposits are insured by the federal government. This module will provide compliance officers with a complete guide to the appraisal standards they need to ensure are in place at their banks.
The purpose of this module is to introduce you to the principles of internal auditing for assets. During this module, you will review the specific qualities of an account that an auditor attempts to test. After completing this module, you will understand the overall objectives for auditing assets.
This module will provide internal auditors with the tools needed to implement better audit programs and procedures when auditing assets.
It contains a test and a certificate.
The purpose of this module is to introduce you to the principles of internal auditing for liabilities. After completing this module, you will understand the overall objectives for auditing liabilities, which will enable you to design and implement better audit programs and procedures when auditing liabilities.
This module will provide internal auditors with the tools needed to implement better audit programs and procedures when auditing liabilities.
This module contains a test and a certificate.
This module is designed to introduce you to internal auditing and provide tools and step-by-step procedures to establish and maintain an effective internal audit function within your bank.
You will receive a certificate upon successful completion of this course. This course contains an assessment and has audio.
The pace of change in the financial services industry is staggering. Competition and technology have driven the development of new products and services faster than ever before. New capabilities in networking, home banking, and Internet products have dramatically changed the way banks do business.
This module will provide internal auditors with the tools needed to understand the basics of bank processing systems and the control issues surrounding them.
One of the main reasons the Bank Secrecy Act is such an effective tool against financial crime is the information sharing provisions it contains. The BSA requires and encourages banks in the United States to share information with one and other and law enforcement agencies through mandatory and voluntary information sharing programs. This module will provide you with a comprehensive look at the information sharing provisions of the Bank Secrecy Act. All of the amendments the PATRIOT Act made to the BSA are included and discussed in this program.
Topics include: mandatory information sharing and voluntary information sharing, information sharing requests, and notices of intent to engage in information sharing.
The Bank Secrecy Act (BSA) is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSA requires banks to assist in preventing crime by enacting sound policies regarding reporting, recordkeeping, and monitoring of potentially criminal activity. This module will provide you with an overview of the recordkeeping and reporting requirements of the Bank Secrecy Act (BSA). All of the amendments the PATRIOT Act made to the BSA are included and discussed in this program.
Topics include: Suspicious Activity Reports, Currency Transaction Reports, OFAC Compliance, and foreign financial account reporting. The section on foreign financial account reporting provides banks with all of the information they need to ensure compliance with FinCEN's most recent rule on the topic, effective March 28, 2011.
The Bank Secrecy Act (BSA) requires banks enact a number of programs. These programs are designed to both fight terrorism and money laundering, and ensure compliance with the BSA itself. This module will provide you with an overview of the programs the Bank Secrecy Act (BSA) requires banks create. All of the amendments the PATRIOT Act made to the BSA are included and discussed in this program.
Topics include: Customer Identification Programs (CIP), Customer Due Diligence Programs (CDD), Bank Secrecy Act/Anti-Money Laundering Compliance Programs, and AML rules for correspondent accounts.
This module will show frontline bank staff how they can meet the requirements of the BSA. We will examine the recordkeeping, reporting and identification elements of the BSA and explain how they impact frontline staff.
Increasingly, major retailers, payment card processors and other third parties are targets of sophisticated cyber-criminals seeking payment card information to perpetrate fraud. With the increased threat to payment cards-debit, credit, prepaid and hybrid-, community banks need to stay vigilant to mitigate loss, minimize impact to customers and combat the ever-growing problem of data compromises or breaches.
This program contains 1 module(s)
Frauds and scams have been around since the beginning of banking. However, rapid technological advances have caused these frauds and scams to become more sophisticated and harder to detect.
In this course we will discuss how compliance regulations impact the commercial lending function at community banks. We will take a look at the rules your bank needs to follow to ensure your commercial lending function is compliant with flood insurance and BSA laws. We will also look at common application issues.
Senior executives have many responsibilities; one of the most important is ensuring the bank's policies and procedures are in compliance with the vast amount of legislation and regulation that exists pertaining to banking.
Consumer lending fraud is troubling not only because it cost banks, businesses, and customers large sums, it erodes confidence in banks' ability to extend credit - a cornerstone of the American economy.
In this module, we will explore consumer lending fraud by first discussing the basic forms it can take and then discussing real life examples of different types of consumer lending fraud.
This program contains 1 modlue(s)
In today's world, credit and debit card use is almost universal. According to a Federal Reserve study, there were 21.7 billion credit card transactions in the United States in 2006. That's about 70 credit card transactions per year for every single person in the United States. Furthermore, debit cards have all but replaced checks and have greatly reduced the number of cash transactions.
In this module, we will discuss credit cards and debit cards in the United States.
Elder financial abuse is an issue all banks need to take seriously. In order to properly combat the financial abuse of elders at your bank it is important to understand the ways financial abuse can occur and the steps you can take to prevent it.
This program contains15 module(s).
Business ethics is a serious subject for executives, managers, and front-line employees. All bank employees are expected to make good decisions every day based on the organization's values and contemporary standards in business ethics.
Being a bank director carries a lot of responsibility. Directors select management, oversee business performance, ensure compliance with the latest regulations, and make sure the bank is meeting the needs of the community. Because of this, bank directors need to be compensated.
Risk-based pricing is the practice of offering materially more favorable or materially less favorable credit terms to consumers based on the consumers' credit history. The Fair Credit Reporting Act(FCRA) dictates the rules financial institutions are required to follow regarding risk-based pricing and providing consumers risk-based pricing disclosures.
Extending credit is a cornerstone of banking. Because of society's need for lending and credit, Congress has passed a number of acts ensuring that banks distribute credit fairly. In this module we will discuss the laws regarding fair lending practices in the United States. We will provide an overview the fair lending regulations and discuss the policies and procedures your bank needs to enact to ensure compliance with them.
Extending credit is a cornerstone of banking. Because of society's need for lending and credit, Congress has passed a number of acts to ensure that banks distribute credit fairly. In this module we will discuss the laws regarding fair lending practice in the United States. We will provide an overview of the legislation that exists; discuss what you need to know; and review the penalties for non-compliance.
The Fair Credit Reporting Act was established under Title VI of the Consumer Credit Protection Act to provide consumers with a method of knowing where consumer credit information is acquired and how to correct inaccurate consumer credit reporting information. In addition, it forces the consumer reporting agencies to maintain stricter control guidelines in maintaining consumer credit information.
This module provides financial institutions with the information they need to ensure compliance with the aspects of the Fair Credit Reporting Act concerned with obtaining information and sharing information with affiliates.
This module provides financial institutions with the information they need to ensure compliance with the aspects of the Fair Credit Reporting Act concerned with the duties of users of credit reports.
The Flood Disaster Protection Act (FDPA) states that a bank cannot make, increase, extend, or renew any designated loan unless the building or mobile home and any personal property securing the loan is covered by flood insurance for the term of the loan. The amount of insurance must be at least equal to the lesser of the outstanding principal balance of the designated loan or the maximum limit of coverage available for the particular type of property under the act. Flood insurance coverage under the act is limited to the overall value of the property securing the designated loan minus the value of the land on which the property is located. This module will provide banks with an overview of their responsibilities under the FDPA regarding lending and flood insurance.
On February 23, 2011, Treasury, Social Security Administration (SSA), Department of Veterans Affairs (VA), Railroad Retirement Board (RRB) and Office of Personnel Management (OPM) (Agencies) issued an interim final rule to implement statutory restrictions on the garnishment of Federal benefit payments. The rule establishes procedures that financial institutions must follow when they receive a garnishment order against an account holder who receives certain types of Federal benefit payments by direct deposit. This module will provide you with the information you need to know concerning the garnishment of accounts containing federal benefit payments.
This program contains 1 module(s).
The Home Mortgage Disclosure Act (HMDA) of 1975 requires banks to report loan data regarding home purchases, home improvements, and refinancing. The HMDA helps the Federal Financial Institutions Examination Council (FFIEC) determine if discriminatory lending practices are taking place, if banks are meeting the housing needs of the public and where to disburse public sector investments.
0.5 CPE Credit(s)
Audit workpapers are critical in documenting evidence that supports the auditor`s objectives, procedures, findings and recommendations.
This module will discuss audit workpapers. It contains a test and a certificate.
Consumer lending is a cornerstone of the U.S economy. Customers need access to credit to purchase goods such as cars and services such as education. When goods and services are purchased, jobs are created and the economy grows.
This course will provide you with an introduction consumer lending in the United States by discussing the history of consumer credit, different types of consumer loan and credit criteria.
This program containes1 module(s)
IT Security needs to be a serious concern for every financial institution. This course provides your bank with the information it needs to make informed decisions regarding information technology and stay protected against the latest IT threats. Topics include: Technology and Your Bank, Developing a Strategic Plan for IT, Vendor Management, and Emerging Threats and Technology.
This module describes the fundamentals of Information Technology Security and what your organization has to do to stay protected in this day and age. Topics include: Protecting Information, Networking Basics, The Castle Concept, and Physical Security.
Regulation O sets forth limitations on the credit FDIC member banks can extend to officers, senior executives and principal shareholders. In addition, Regulation O requires banks to include periodic reports on credit extended to these senior bank officials.
Mortgage fraud is a serious topic in the banking sector. A 2006 FBI report on this growing criminal industry estimated losses of $4.2 billion nationwide due to mortgage fraud. In 2009, this estimate was $14 billion! As a banker, it is important you are aware of the damage mortgage fraud can do to the finances and reputations of banks and their customers.
The two primary functions of the banking sector are accepting deposits and extending credit. These are the cornerstones on which the banking industry in America is founded.
Given the role played by inflated real estate appraisals in the recent financial crisis, it is not surprising that real estate appraisers are facing increased regulation. This module will provide you with an overview of Federal Regulation of Real Estate Appraisals. We will discuss the history of regulation in this industry, the current regulations governing real estate appraisals, and transactions that are exempt from the regulations.
Every financial institution or creditor that offers or maintains one or more covered accounts must develop and implement a written Identity Theft Prevention Program (Program) that is designed to detect, prevent, and mitigate identity theft in connection with the opening of a covered account or any existing covered account. The Program must be appropriate to the size and complexity of the financial institution or creditor and the nature and scope of its activities. This module will provide you with the information you need to implement and maintain a fully compliant Red Flags Identity Theft Prevention Program at your bank..
Every financial institution or creditor that offers or maintains one or more covered accounts must develop and implement a written Identity Theft Prevention Program (Program) that is designed to detect, prevent, and mitigate identity theft in connection with the opening of a covered account or any existing covered account.
The Community Reinvestment Act (CRA) was enacted as part of the anti-redlining and anti-discrimination legislation of the 1970s. It requires each federal financial supervisory agency to assess an institution's record of helping to meet the credit needs of the local communities in which the institution is chartered, consistent with the safe and sound operation of the institution.
The Equal Credit Opportunity Act (ECOA) of 1974 expands on the Fair Housing Act and makes it illegal for a creditor to discriminate against an applicant's request for any type of credit, not just housing related, based on the applicant's protected characteristics.
The Expedited Funds Availability Act (EFAA) was approved by Congress due to the abusive hold policies practiced by some financial institutions. The Federal Reserve Board of Governors was directed by Congress to codify the act into regulation.
Regulation D governs reserve requirements for depository institutions. In this module we will discuss Regulation D and the rules your bank must follow to ensure compliance with Regulation D. Topics include: Reporting, Payment of Interest on Balances, and Reserve Requirements.
.5 CPE Credit(s)
Regulation DD exists to help enable consumers to make informed decisions about accounts at depository institutions. The regulation requires banks and other institutions to provide disclosures to allow consumers to make meaningful comparisons among the deposit products offered by different institutions.
This module will provide you with a thorough understanding of the regulatory provisions of Regulation DD.
1 CPE Credit(s)
Regulation E: The Electronic Funds Transfer Act establishes the basic rights, liabilities, and responsibilities of consumers who use electronic fund transfer services and of financial institutions that offer these services. Regulation E's goal is to protect consumers who engage in electronic fund transfers. It is important banks ensure all of their electronic fund transfer policies and procedures are in full compliance with Regulation E.
This module will provide you with a thorough understanding of the regulatory provisions of Regulation E.
1.5 CPE Credit(s)
The Gramm-Leach-Bliley Act governs the treatment of nonpublic personal information about consumers by financial institutions. This regulation: a) Requires a financial institution to provide notice to customers about its privacy policies and practices, b) Describes the conditions under which a financial institution may disclose nonpublic personal information about consumers to nonaffiliated third parties and c) Provides a method for consumers to prevent a financial institution from disclosing that information to most nonaffiliated third parties by "opting out" of that disclosure, subject certain exceptions.
This porgram contains 1 module(s)
Regulation Z is the primary Federal regulation governing lending in the United States. This module will provide you with a comprehensive look at the requirements banks must follow under Regulation Z regarding closed end loans. Topics include: content of disclosures, treatment of credit balances, valuation independence and prohibited acts or practices.
This program contains 1 module(s)
Regulation Z is the primary Federal regulation governing lending in the United States. This module will provide you with a comprehensive look at the requirements banks must follow under Regulation Z regarding open end loans. Topics include: general disclosure requirements, credit and charge card applications and disclosures, balance computation method, and right of rescission.
Regulation Z is the primary Federal regulation governing lending in the United States. This module will provide you with a comprehensive look at the requirements banks must follow under Regulation Z regarding coverage, advertising, annual percentage rate and finance charges.
Regulation Z is the primary Federal regulation governing lending in the United States. This module will provide you with a comprehensive look at the requirements banks must follow under Regulation Z. Topics include: Reporting and marketing rules for college student open-end credit, limitations on fees and allocation of payments.
Regulatory accounting and operational auditing are integral elements of the role of the internal auditor.
In this module, we will introduce you to these concepts by discussing bank financial statements, asset/liability management, operational auditing, compliance auditing, and the CAMELS bank rating system. You will receive a certificate upon successful completion of this course. This course contains an assessment and has audio.
Compliance examinations are the primary means regulatory agencies use to determine whether a financial institution is meeting its responsibility to comply with the requirements and proscriptions of federal consumer protection laws and regulations. Compliance examinations and visitations are conducted for a variety of a reasons, but always have the same purpose: to ensure bank policies and procedures are fully compliant with federal banking regulations.
The Right to Financial Privacy Act of 1978 provides customers of financial institutions with a reasonable amount of privacy for their financial records from the federal government. This module will teach you what you need to know to ensure bank policies and procedures are compliant with the RFPA.
You will receive a certificate upon successful completion of this course. This course contains an assessment and has audio.
The SAFE Act requires mortgage loan originators to complete a Federal registration. The goal of the required registration is to improve the flow of information to and between regulators; provide increased accountability and tracking of mortgage loan originators; enhance consumer protections; support anti-fraud measures; and increase consumer access to information about mortgage loan originators. This module explains how banks can ensure compliance with the SAFE Act and shows mortgage loan originators how they can complete the required registration.
The purpose of the Servicemembers Civil Relief Act is to provide for, strengthen, and expedite the national defense through protection extended by this Act to servicemembers of the United States to enable such persons to devote their entire energy to the defense needs of the Nation; and to provide for the temporary suspension of judicial and administrative proceedings and transactions that may adversely affect the civil rights of servicemembers during their military service. This module will focus on the aspects of the Act relevant to banks. You will be provided with the information necessary to ensure compliance with the Servicemembers Civil Relief Act at your bank.
The ADA applies to almost all employers. It covers employers with 15 or more employees, labor organizations, employment agencies and joint labor-management committees. It also applies to state governments. As a result, most banks will find themselves subject to the ADA. Additionally, the ADA includes specific requirements for the construction of ATMs and areas where ATMs are located.
The Bank Secrecy Act (BSA) is one of the main tools the Federal Government uses to combat financial crimes and terrorist activity. The BSA requires banks to assist in preventing crime by enacting sound policies regarding reporting, recordkeeping, and monitoring of potentially criminal activity.
The Community Reinvestment Act (CRA) was enacted as part of the anti-redlining and anti-discrimination legislation of the 1970s. It requires each federal financial supervisory agency to assess an institution's record of helping to meet the credit needs of the local communities in which the institution is chartered, consistent with the safe and sound operation of the institution. This is the OTS version.
The Consumer Credit Protection Act is comprised of several pieces of legislation relating to the consumer credit. This module will provide will provide you with the information you need to know about the Consumer Credit Protection Act by discussing the relevant parts of the following pieces of legislation: TILA, FCBA, The Consumer Leasing Act, FCRA, ECOA, FDCPA, and the EFTA.
The Federal Deposit Insurance Corporation (FDIC) is a U.S. government agency that exists to protect the money people put into banks. Since it was established in 1933, no depositor has lost any money insured by the FDIC.
The Real Estate Settlement Procedures Act (RESPA) was passed by Congress in 1974 to limit real estate lending practices employed by banks that were deemed to be unfair to the consumer. RESPA was amended in 2010 to restrict the amount that fees can increase between the GFE and HUD-1 or HUD-1A.
Regulation Z - also known as the Truth in Lending Act (TILA) - exists to help consumers use credit in an informed and responsible way. It is important that bankers understand the obligations their organization has under Regulation Z.
Bankers lose millions dollars each year because of fraud. The internal auditor should be able to understand the types of fraud that threaten community banks, the indicators of those frauds, and ensure adequate controls are in place to reduce the impact of fraud.
Unfair, deceptive, or abusive acts and practices (UDAAPs) can cause significant financial injury to consumers, erode consumer confidence, and undermine the financial marketplace.
The Dodd-Frank Act makes it illegal for any provider of consumer financial products or services or a service provider to engage in any unfair, deceptive or abusive act or practice. This includes banks. Unfair, deceptive, or abusive acts and practices (UDAAPs) can cause financial injury to consumers, harm consumer confidence, and undermine the financial marketplace.
Regulation AA defines what the government considers to be unfair or deceptive acts or practices when it comes to lending. In addition to telling banks what practices are unfair and deceptive, Regulation AA takes measures to protect consumers against these practices. Bankers need to be aware of the actions prohibited by Regulation AA to ensure that the policies and procedures of their bank are in compliance.
The Unlawful Internet Gambling Enforcement Act of 2006 ("UIGEA") prohibits any person, including a business, engaged in the business of betting or wagering from knowingly accepting payments in connection with the participation of another person in unlawful Internet gambling. Such transactions are termed "restricted transactions."
In this module we will discuss how organizations can stay in compliance with the prohibition against unlawful internet gambling
With increased frequency and gravity of OFCCP (Office of Federal Contract Compliance Programs) audits, increasing employee-filed lawsuits and ill-equipped management, affirmative action training is an organizational requirement.
Covered contractors are required to conduct periodic meetings with executives, management, and supervisory personnel to explain the intent of the Affirmative Action/EEO policy, the CEO's commitment, and individual responsibilities for effective implementation. All personnel involved in the recruitment, screening, selection, promotion, disciplinary, and related processes shall be trained to ensure that the commitments in the company's Affirmative Action Program are implemented. (41 CFR 60)
Advanced management preparation goes far beyond reading an organization's affirmative action policy. It must provide the relevant and practical information management needs, engage the learner with cases, and gauge participant knowledge through a proficiency exam. This course does just all that. Affirmative action is often misunderstood. This can cause many legal problems and potential audit citations/fines with the OFCCP (Office of Federal Contract Compliance Programs). It is critical that management has a greater awareness of the do's and don'ts of affirmative action and equal employment opportunity.
In this course, we will: o Present an overview of OFCCP regulations regarding affirmative action.
During the mid-1970's the United States adopted two laws that seek to counteract the participation of U.S. citizens in other nations' economic boycotts or embargoes. These "anti-boycott" laws are the 1977 amendments to the Export Administration Act (EAA) and the Ribicoff Amendment to the 1976 Tax Reform Act (TRA). This course will provide you with the information you need to ensure anti-boycotting compliance at your organization.
The American public and other nations around the world have strong concerns about the privacy of their personal information. This Primer addresses the fundamentals regarding the use of personal information that is obtained from customers and consumers in the course of running a business, more specifically within a financial institution. The information in this course is based on the key privacy concepts, terms, rules and requirements of the Gramm-Leach-Bliley (GLB) Act, which was passed in 1999 by Congress and signed into law by President Bill Clinton. Additional resources are provided for those who wish to explore the content in more depth. A glossary provides definitions of privacy words and phrases. Reviews allow you to check your understanding of the material covered, and a certificate of completion will be awarded to those who pass the final test.
One out of every four full time worker is harassed, threatened, or attacked on the job each year. That is a shocking statistic, yet most companies do not have a written policy on workplace violence, have not taken preventative measures, and probably do not understand the causes or warning signs of such behavior. While you hope a violent situation never occurs in your company, this course will help prepare you and your company to effectively manage violent situations should they occur.
Federal law requires employers to do everything reasonable to help prevent harassment in the workplace. This includes the training of non-supervisory employees in harassment prevention. This e-learning module was developed to meet these requirements.
Harassment and discrimination are costly to organizations. Everyone is affected by the negative consequences of a workplace that allows harassing and discriminatory behavior. This e-learning course is designed to inform employees of their legal obligations and their role in keep the workplace harassment-free. We'll discuss the laws that govern discrimination, harassment and retaliation; define these behaviors; and outline the obligations of employers and employees.
The Hazard Communication Standard (1910.1200) is now aligned with the "Globally Harmonized System of Classification and Labelling of Chemicals" (GHS). This alignment will help communicate information about hazards and the appropriate protective measures.
This course will teach you about The Hazard Communication Standard.
The Administrative Simplification provisions of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) include national standards for electronic health care transactions, codes, identifiers and security and privacy standards for personal health information. This e-learning module provides a general overview of what is referred to as the Privacy Rule and discusses the key provisions and significant exceptions. Note that certain actions permitted by these regulations may nonetheless be prohibited or restricted by other state or federal law.
Please note that he information contained in this module is intended for general use by employers and employers that sponsor group health plans. Thus it may not include all of the specific requirements for all types of covered entities (for example, physicians or hospitals). Therefore, it should not be relied upon to meet the specific training requirements for employees of those covered entities. For specific legal advice you should consult legal counsel.
This program includes an exam.
Harassment and discrimination are costly to organizations. Everyone is affected by the negative consequences of a workplace that allows harassing and discriminatory behavior. This e-learning course is designed to inform managers and supervisors of their legal obligations and their critical role in ensuring a harassment-free workplace. We'll discuss the laws that govern discrimination, harassment and retaliation; define these behaviors; outline the obligations of employers and employees; and describe the role of the supervisor in preventing harassment and discrimination.
Description: Harassment and discrimination are costly to organizations. Everyone is affected by the negative
consequences of a workplace that allows harassing and discriminatory behavior. This eLearning course
is designed to inform managers and supervisors of their legal obligations and their critical role in
ensuring a harassment-free workplace. We'll discuss the laws that govern discrimination, harassment
and retaliation; define these behaviors; outline the obligations of employers and employees; and
describe the role of the supervisor in preventing harassment and discrimination.
Includes an evaluation and a certificate of completion.
The Equal Employment Opportunity Commission (EEOC) has stated that 'Prevention is the best tool to eliminate sexual harassment in the workplace. Employers are encouraged to take steps necessary to prevent sexual harassment from occurring.
This course presents an overview of the Family and Medical Leave Act of 1993 (FMLA), which requires employers of a certain size to allow employees to take unpaid, job-protected leave in certain situations. It discusses employer and employee eligibility and highlights employer responsibilities, as well as providing practical tips on complying with these responsibilities.
The rules regarding what is fair and unfair competition affect virtually all of our company's business decisions - hiring, marketing, sales, customer-relations, and research and development, among others - and are important for you to understand. Violations of these rules can be very damaging to the company generally and, in some cases, to individual employees.
While this e-learning module won't make you an expert in the law of unfair competition, it will help you recognize situations presenting unfair-competition issues and deal with them properly. After reading a brief explanation of the principal forms of unfair competition, you'll play an online game that presents hypothetical situations for you to analyze. As you answer the multiple-choice questions correctly, you'll move through the game and earn a Certificate of Completion.
As a part of complying with section 6032 of the Deficit Reduction Act of 2005 (DRA), this e-learning module was developed to help you understand the False Claims Act (FCA), its administrative remedies and federal whistleblower-protection laws. The FCA is a federal law that was amended in 1986 to encourage individuals to sue on the government's behalf for fraud. The module covers the basics of the law and what you can do to stop defrauders in their tracks.
Level 1: 57 Lessons - approximately 6 hours of trainingThis course introduces students to the basic elements that comprise a Microsoft Office Access database. Students will learn what a database is and how an effective database should be designed and set up. After they learn how to manipulate the Access interface and create their own databases,
students will receive instruction in how to create and use the basic tools of the Access application: tables, forms, filters and sorts, queries, and reports. In addition, students will learn how to enter data in Access and how to manipulate and use that data.
Level 2: 58 Lessons - approximately 6 hours of trainingStrives to broaden and develop the basic database design skills that students already possess. Students will gain a more complete understanding of how to create and use the primary database objects in Microsoft Office Access 2007, including tables, queries, forms, and reports. The course also shows how to work with individual fields to ensure that overall database structure is consistent and correct. In addition, students will learn a variety of techniques designed to make data entry in Access databases faster, easier, and less error-prone. Finally, students will be introduced to a few methods of managing and backing up database file.
The module 'Cloud Computing: An Introduction' introduces learners to the exciting world of cloud computing. The learner will explore how cloud computing evolved, learn how businesses can benefit from cloud computing, and understand the risks involved in cloud computing. Topics covered in this module include: basic computing attributes; cloud computing defined; the characteristics of cloud computing; the cloud computing service delivery models; cloud implementation models; the financial, technological, and operational benefits of cloud computing; and the risks of cloud computing along with the mitigation of those risks.
This program contains1 module(s).
Level 1: 63 Lessons - approximately 7 hours of trainingThis course introduces students to Microsoft Office Excel 2007. It covers basic spreadsheet features and acquaints students with Excel's tools. Students will learn to manage workbooks, work with cells and cell data, format and print worksheets, create and revise formulas, work with basic functions, use fills to save data entry time, and create and modify charts from worksheet data. They will also be introduced to the main interface changes of Microsoft Office 2007, such as the Ribbon, Quick Access toolbar, and the Mini toolbar. Finally, students will also learn how to access and use the Excel Help feature.
Level 2: 60 Lessons - approximately 6 hours of trainingThis course familiarizes students with intermediate-level spreadsheet features. Students will learn how to convert older workbooks to the new default XML-based file format; customize the Quick Access toolbar; use logical and financial functions; format worksheets using themes, styles, and page breaks; use 3-D references; ready workbooks for the Web; use templates to create workbooks; and insert and manipulate objects such as shapes and SmartArt diagrams into a spreadsheet. They will also learn how to customize workbooks by renaming worksheets; inserting, deleting, and hiding worksheets; and changing the color of worksheet tabs. In addition, the course points out how tables in Excel serve as databases and covers how to convert data ranges into tables, apply table styles, freeze and unfreeze rows and columns, sort tables, and use filters in tables.
This course covers the following topics on Microsoft Office Excel 2010:
This course covers the following topics on Microsoft Office PowerPoint 2010:
This program contains 9 module(s)
This course covers the following topics on Microsoft Office Word 2010:
This program contains 7 module(s)
Level 1: 58 Lessons - approximately 6 hours of trainingThis basic course introduces students to Microsoft Office Outlook 2007. Students will learn how to create, send, preview, read, reply to, and forward e-mail messages. They'll also learn about recalling messages, attaching files to messages, resending messages, marking messages as unread, deleting messages, organizing messages into folders, and previewing and printing messages. Besides teaching these basic mail management skills, the course looks at Outlook as a personal information management system. It examines how to add and organize contact information and how to manage time with the Calendar. Specifically, students will learn about adding new contacts, modifying contact records, and saving and modifying Electronic Business Cards. They'll also learn to schedule appointments, create recurring events, mark items as private, add tasks in the new To-Do Bar, update the status of tasks, mark tasks as complete, and create and modify notes. Finally, the Junk E-mail Filter will be explored, teaching skills such as emptying the Junk E-mail folder and specifying safe and blocked senders.
Level 2: 52 Lessons - approximately 6 hours of trainingThis intermediate-level course builds upon the basic skills taught in the Level 1 course. Students will learn how to customize their outgoing messages by setting default message formats and fonts, as well as by adding signatures, themes, and stationery. They will also learn how to create, activate, and turn off Out of Office messages; set message importance and sensitivity; delay delivery of messages; request delivery receipts; and create e-mail polls. Mail management is enhanced as students learn to mark items for follow-up using Quick Click Flags, perform various mail management tasks using rules, and organize Outlook items using color categories and Search Folders. Furthermore, the course covers how to address messages using address books and distribution lists, send and respond to meeting and task requests, share Calendars over a network, publish Calendars to Office Online, send Calendar Snapshots, subscribe to Internet Calendars, and configure Outlook to handle other e-mail accounts, such as a Hotmail account.
Level 1: 62 Lessons - approximately 7 hours of trainingThis course introduces students to the basic features of Microsoft Office PowerPoint 2007. Students will learn how to design PowerPoint presentations on their computers through examples and interactive exercises. They will learn about the key interface changes of Microsoft Office 2007, namely the Ribbon, Quick Access toolbar, Mini toolbar, and galleries. They will also discover how to create presentations from scratch using templates, as well as learn about slide layouts, themes, and slide masters. In addition, students will learn how to navigate through presentations, save presentations, preview slide shows, check spelling, use bulleted and numbered lists, and use clip art and shapes to enhance presentations. Students will also be shown how to create and edit tables, as well as how to prepare a presentation for printing. Other topics that will be covered include formatting text and working in the Slides and Outline tabs, as well as in the Notes pane.
Level 2: 59 Lessons - approximately 6 hours of trainingThis intermediate-level course builds upon the basic Microsoft Office PowerPoint skills taught in the Level 1 course. For one, students will learn how to modify the Quick Access toolbar. They will also discover how to use existing information to create a presentation, including importing outlines from Word and inserting slides from other presentations. Students will further explore the use of masters, including how use multiple masters and themes in one presentation, as well as how to create Notes and Handouts masters. Students will work with and modify a variety of graphics, such as WordArt, shapes, pictures, and clip art. Additionally, they will learn about the new Photo Album feature, as well as how to apply a variety of animation effects to both text and graphics. Finally, they will learn how to publish and save presentations as Web pages.
Level 1: 60 Lessons - approximately 7 hours of trainingThis course is designed to familiarize students with key introductory features of Microsoft Office Word 2007, as well as introduce them to some of its new interface features like the Ribbon, Mini toolbar, Quick Access toolbar, contextual tabs, and galleries. Students will learn the tricks that will help them create, edit, and modify text-based documents easily. The skills taught include examining the working screen; navigating, creating, and saving documents; changing font attributes; copying, moving, and replacing text; applying and clearing character styles; modifying paragraphs with alignment choices, borders, shading, and bullets; working with headers and footers; running spelling and grammar checks; using AutoCorrect; undoing and redoing changes; managing files with folders; marking documents as final; and previewing and printing documents.
Level 2: 61 Lessons - approximately 6 hours of trainingThis intermediate-level Word course builds upon basic skills covered in the Level 1 course. Students will learn how to further enhance documents by adding items such as symbols, AutoText, multilevel lists, hyperlinks, and information found using the Research task pane. Paragraph formatting will also be examined, covering skills such as setting indents; changing line spacing and page orientation; setting tab stops; applying paragraph styles; and using Quick Style sets. Students will also learn about sections and how they affect layout decisions such as margins, breaks, and columns. They will also look at how to insert and modify clip art, graphics, shapes, tables, charts, and Smart Art diagrams, as well as how to save documents as Web pages. Finally, a number of revision tools will be introduced, teaching how to insert and modify comments, track changes, accept or reject changes, compare documents, and use the new Document Inspector.
Good customer relations are a key success factor in any business. This module will help you discover the advantages to you and your customers of reaching out to each other and communicating openly. You will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations. Finally, you will discover some challenging personality types and learn strategies for dealing with them.
Your customers will make you or break you, and developing relationships is the bottom line. In this brand new series, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations. Each module has a test. With successful completion of the test, you will receive a Certificate of Completion.
This program contains 11 module(s).
9 CPE Credit(s)
The difference between a business just surviving and a thriving one is the energy and commitment of its people. A motivated and dedicated workforce is the formula for long term success. This course gives practical suggestions for identifying group and individual motivating factors and mobilizing them to energize employees. There are tools, techniques, and methods for revitalizing the workplace and encouraging initiative in each person in order to move everyone forward.
This four hour program was created for individuals who want to know more about marketing. The program will provide a fundamental understanding of marketing, including the basic marketing concepts and a working definition of marketing, then go on to explore in detail marketing opportunities, the marketing mix or the four Ps (price, product, promotion, and place), market research, target marketing, and customer service.
Target Audience: Managers, business owners, employees of public and private sector organizations of any size including non-profit and profit, marketing students, anyone seeking a career in marketing, volunteers.
This program contains 5 module(s).
With an increase in the number of institutions competing to meet the financial needs of customers, it is more difficult for community banks to retain their customers' loyalty. Community bankers nationwide have identified a need to develop a sales culture in order to help their banks survive and prosper. ICBA developed this six-part e-learning program to give employees of community banks strategies for promoting the success of their institution by expanding existing relationships with customers.
Target Audience: Community bank employees
This program contains 7 module(s).
Whenever there is a new form of social gathering, marketers have been interested in developing a presence. The fast evolving area of Social Media is no different. Even though this new development has moved from the physical to the online world, marketing principles still apply. To market effectively, using Social Media, it is essential to have an understanding of the social environment.
In this online course we will discuss Social Media and the role of Social Media Marketing; we will identify commonly-used Social Media platforms and explain the significance of each in a marketing context; and we will discuss the various aspects of developing a Social Media Marketing plan.
Learn professional selling techniques and develop your own strategies for applying them to your market. This complete 8 module program will give you a highly effective process for planning, conducting and reviewing your critical selling activities. With interactive exercises, planning forms and checklists.
Target Audience: Sales professionals
This program contains 9 module(s).
6 CPE Credit(s)
In order to be effective in today's competitive environment, professional service representatives must develop effective telephone skills. The TelePro® Online Program is essential for anyone who interacts with internal or external customers over the telephone. Skill areas include before the call activities, using the greeting, establishing and maintaining rapport, and effective listening and questioning skills. Difficult customer interactions can be handled more effectively with improved interpersonal skills; communicating through accents, holding and transferring calls, and maintaining positive control of the call are also topics within the program.
This program contains 13 module(s).
8 CPE Credit(s)
First introduced 200 years ago, the brand may become, over time, one of the most valuable assets that a company can own. That same band may also lose much of its value overnight, even more so today. By establishing and maintaining successful connections between business and consumer, the brand demonstrates its ability, and therefore its value. The many factors that not only contribute towards this connection but also detract from it are the subject of this course. The module has a test. With successful completion of the test, you will receive a Certificate of Completion.
Build a solid foundation in financial and accounting management through the courses offered in the Basic Finance curriculum. Learn the fundamentals of corporate finance. Each module has a test. With successful completion of the test, you will receive a Certificate of Completion.
This program contains 2 module(s).
1.5 CPE Credit(s)
Finance is the lifeblood of any business. Whatever the business goals and objectives, financial return is a priority. A business is commonly viewed as operating from year to year by its stakeholders, financial institutions, and by investors.
Each year, a business prepares to go on a journey. Successful, energetic businesses have a clear idea of what the destination is going to be. A map provides essential reference points along the way, helping the business to maintain direction and financial momentum.
Financial reference points are produced by a budget. These reference points are expressed in financial terms, based on a mix of historical data, forecasts, assumptions, and estimates.
In this course, we introduce you to the fundamentals of budgeting. We talk about how changes in management techniques, the business environment, economies, and technology are reflected in the changes in budgeting, and how the basics of budgeting are important to any business, large or small.
An area of increasing interest is the role strategic financial managers can play in building customer profitability. While organizations recognize that exceeding customer expectations is necessary, long-term viability requires that those expectations are exceeded profitably. This two-module program will explain key concepts and issues related to understanding the determinants of customer profitability; how an analysis of customer profitability can be carried out; how to use customer profitability information to build a more profitable customer base; and how to convert unprofitable customers into profitable ones.
Target Audience: Managers, entrepreneurs, accounting professionals
Skill Set: Business Management, Innovation, Organizaion, Planning
This program contains 3 module(s).
Critical information designed to increase profits. The program discusses cash management, sources of financing, accounts receivable management, making the best use of business advisors, and strategies for reducing risk.
Target Audience: Business owners and managers
Skill Set: Financial, Small and Medium-Sized Business Management
Keeping track of finances is an important part of small business success. This four-part e-learning program provides clear and concise guidelines that will help business owners use financial statements to track, understand and manage their business finances.
Key topics are understanding financial statements, understanding cash flow, and understanding ratios.
This program has a final exam.
Target Audience: Small and medium-sized business owners and managers.
The Introduction to Financial Statements Series builds an intuition for the purpose of the balance sheet, the income statement and the cash flow statement. Illustrations of how the information on these primary financial statements can be used to better understand the stock and flow of an organization's wealth are also presented. Additionally, an introduction to the debit-credit system of accounting is provided so that users will have an understanding of how organizations account for their resources through time and then use this recorded information to generate their financial statements.This course is comprised of 4 separate modules which are all contained in the one module below. Quizzes test your knowledge but the scores are not recorded on the system and no certificate of completion is issued. The titles for the four section modules are:
The First Aid Basics program has been developed to give certified first aid attendants an opportunity to refresh and update their basic first aid knowledge. Note that this two-module program is not meant to provide the participant with the necessary skills and information required to perform first aid, nor is it intended to replace a certified first aid training course from an approved First Aid training provider.
According to the World Health Organization (WHO), 5% to 20% of the world's population is infected each year with an influenza virus. In March 2009, a new strain of flu - H1N1 - appeared in Mexico, and then quickly spread around the world through human-to-human transmission. The sudden appearance of the virus, its capacity for human-to-human transmission, and its rapid worldwide expansion led the World Health Organization to declare a state of pandemic.In spite of widespread concern about the impact of H1N1, it is important not to panic! This module will tell you about simple steps you can take to stay healthy and prevent the spread of the virus.
According to the World Health Organization (WHO), 5% to 20% of the world's population is infected each year with an influenza virus. In March 2009, a new strain of flu - H1N1 - appeared in Mexico, and then quickly spread around the world, leading the World Health Organization to declare a state of pandemic.H1N1 seems to affect people under 65 years more severely than regular seasonal flu, which could mean a greater impact on the workplace.This module will provide managers and employers with simple strategies for protecting their employees and managing the risks of business disruption during the upcoming flu season.
Our objective is a workplace free from the risk of injury and illness. Health and Safety for Managers and Supervisors is a computer-based course designed to give managers and supervisors an understanding of the components of workplace safety and health. Prior technical knowledge of safety and health is not a prerequisite. However, familiarity with workplace processes and practices is helpful.
This program contains 10 module(s).
7 CPE Credit(s)
Successful businesses of all sizes know that occupational health and safety is important to overall performance. Workplace injuries and illnesses have a direct effect on your company's bottom line, and the ability to operate safely is essential to building a productive, cost-effective organization. Also, because health and safety legislation applies to all employers, large and small, an effective health and safety program will ensure that you are in compliance with federal and state law. The module has a test. With successful completion of the test, you will receive a Certificate of Completion.
Target Audience: Entrepreneurs, business owners
Skill Set: Business Management, Compliance, Health and Safety
Each job in an office is slightly different, using various materials and tools; therefore every office job creates a distinct set of demands on the human body. Ergonomics takes a look at these demands, examines the work to be completed and the equipment and tools used, ensuring that each employee performs their job in the most effective and safe way possible.
Learn how to make the office a safe working environment.
This course provides basic information on the precautions and procedures necessary for fire protection and safety in the workplace. Topics covered include fire prevention techniques, the types and classes of fires and fire extinguishers, and first aid procedures for dealing with fire-related injuries. Each module has a test. With successful completion of the test, you will receive a Certificate of Completion.
Your compensation system is a critical part of your overall business strategy. It has a direct impact on your ability to attract and retain employees, as well as on your organizational culture. Whether you are an established business or just starting out, your enterprise will benefit from a well planned compensation strategy.In this module, we will review four key aspects of an effective compensation plan: salary administration, pay equity, compensation strategies, and benefits.
This program has an exam.
Organizations face the challenge of balancing responsibility for current, routine daily activities with the need to explore new possibilities for growth and continued evolution. With the changing pressures and increased pace of today, it is becoming even more important they do so, but how? The answer lies in embracing and endorsing an 'idea' culture, one that pursues solutions and identifies opportunities by encouraging creativity and innovation in the workplace. When created, new ideas themselves have very little value and, unless handled carefully, can prove to be very costly. In this course, we will take you through the fundamentals of how to prevent this from occurring. We will show you how creativity and innovation can be made to work. As you move through the various sections, you will begin to see how an overall framework, processes, methods and techniques can make creativity and innovation a valuable asset, not only in the workplace but for the organization.
Do you wonder how you can provide effective feedback to someone? Do you hope that it's not taken the wrong way or misunderstood? Learn how to provide feedback that serves as a tool to enhance performance and morale.
Simply putting a group of people together to accomplish a collective task does not make a team. This course will help you understand the impact of cultural factors when you attempt to build harmonious and productive work units. You will learn to build a team that encourages mutual accountability, trust, problem solving, conflict management, and an appreciation for the unique contributions by all. You will also learn to foster enthusiasm about the collective purpose of the team and each person's role in accomplishing that purpose.
Discharging an employee can be uncomfortable because it's not something anyone really wants to do. There are also serious implications for the organization. Understand more about the process of discharging an employee and learn about the details that you don't want to overlook.
Everyone benefits when you take a collaborative, positive approach to performance reviews. Whether once a year or once a week, you will know how to do it effectively.
It is often difficult for managers and supervisors to make valid employment decisions. Employees may believe that a decision was unfair or biased. By implementing an effective workplace discipline policy, employees will know what is expected of them and what penalties may be imposed for certain offenses. This course provides practical advice on implementing or improving your discipline policy. You will learn to establish a policy and document all incidents, keeping workforce dissatisfaction to a minimum, increase productivity, and boost morale.
Providing effective performance feedback is an important part of your role as a manager. This e-learning module will give you an understanding of the importance of performance feedback.
The Strategies and Tips in this course will help a manager to improve overall performance by knowing when and how to take corrective action with problem employees. You are given specific disciplinary methods in this course, and techniques to ensure compliance. There are also tools and techniques for developing workable solutions with the individual involved and direction on what can be done if efforts are not successful.
Recognizing employee performance and giving positive reinforcement is a key element of motivation. Master this ability and reap the benefits of a motivated, high performing individual or team.
This course provides an overview of equitable treatment in the workplace and the laws that prohibit discrimination. The importance of equitable treatment is emphasized as an approach for ensuring that all employees within an organization are provided with an equal chance to succeed.
Productive and motivated employees are those who clearly understand what is expected of them in terms of performance and behavior. This course has tools and methods for collaboratively establishing goals and specific performance criteria for all employees. There are tips to help you obtain commitment to your goals and methods to help you review performance goals regularly. It also includes documentation guidelines and techniques to help you get results through effective feedback and positive reinforcement.
This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what you are looking for in a job candidate, and be given checklists and discussion guides to ask the right questions and get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues you should consider when evaluating a candidate.
This course provides an overview of Federal laws which cover employee leaves and accommodations, such as the Family and Medical Leave Act (FMLA) and the Americans with Disabilities Act (ADAAA). The course also discusses the importance of privacy and confidentiality as it relates to these specific acts.
This course teaches effective coaching techniques, and enables you to help employees improve their work performance through a clearer sense of performance objectives and renewed motivation. You will learn specific and practical suggestions for diagnosing performance problems, understand appropriate actions based on the diagnosis, and be able to implement the coaching process in an effective manner.
The core element of every manager's job is performance management. Effectiveness in this area is directly determined by how well the manager plans and conducts the year-round and year-end elements of the appraisal process. This course is designed to educate you about the critical elements of the performance appraisal process.
In this course, you will learn about the important process of Performance Management and the day-to-day responsibilities of managers that call upon them to conduct counseling conversations and apply corrective actions to help a company achieve success.
Hiring top talent is a critical factor in business success. This e-learning module will give you an understanding of our recruitment and selection process, the four steps of effective interviewing and selection, and the key interviewing skills that will help you conduct an efficient and effective interview.
The module has a test. With successful completion of the test, you will receive a Certificate of Completion.
Developing your succession plan is a process that requires you to make many decisions, some of them complex. The earlier you start this process, the more successful it will be. The three modules in this program will help you think about your exit strategy; initiate the process of valuing your business; and discover how to get the most for your business when the time comes.
This program contains 4 module(s).
2.5 CPE Credit(s)
Train-the-Trainer is a three module series designed to provide managers with the information they need to create and conduct results-oriented training. There is a final test. With successful completion of the test, you will receive a Certificate of Completion.
Target Audience: Business managers, consultants, trainers, and human resource professionals.
This course provides an excellent base for the manager to learn about his or her own beliefs and to see the potential of a diverse workplace. There are tools and techniques to help a supervisor learn to recognize the positive contributions all employees make in achieving the goals of the organization. There are suggestions for modeling and promoting organizational values and methods to gain involvement from diverse populations. The course also provides guidance on developing important organizational processes that support diversity, and methods for soliciting participation from non-traditional contributors.
In this course, you will learn about U.S. laws relating to employee pay. We refer to these as 'wage and hour' laws because they cover the wages paid to employees for their hours worked; specifically, the correct amount of wages in exchange for what count as 'working hours' for which the company must pay its employees.
How well do you get along at work? These concise, learner-friendly personal development modules will help you develop a positive work environment, improve your productivity, enhance your interpersonal relationships, and find a healthy balance between work, family and self. The program addresses key topics including effective communication, coping with stress, self esteem, skills for managers, and building a healthy workplace culture.The examination for this course is now in an improved format that will allow you - upon exam completion - to review the questions and your answers. As before, you still have 3 attempts to pass the exam. If you already passed the exam in its previous format, you will now have 3 additional attempts to take the exam in its new format. All scores for all attempts on the exam in either format are on file and will display in the Assessment Report. Once you pass the exam in its new format, you will receive a printable online certificate, and you will no longer be able to access the exam.
This program contains 23 module(s).
Working in a team is an art. Each member of the team must strike a fine balance between team involvement and individual responsibility. This course will teach you how to contribute more effectively to your team and help your teammates do the same. And it will expand your understanding of the challenges teams face and what you can do to meet them.
A supervisor is a critical player in an organization's success. Here is where the most valuable resources, particularly the workforce, are either maximized or wasted. This course details the most important elements of successful supervision, with attention to both people and organizational skills. There are tools and techniques for making the most of the talents of the work group, personal skill assessments, and methods for organizing and managing the workflow.
Effective leaders know how to develop change-friendly companies. It's the only way to survive.
Change Management is a two-part series designed to help organizations manage change in an efficient and effective manner while helping employees prepare and cope with planned changes.
Conflict is an inevitable part of any organization. Traditionally, managers view conflict negatively, but recent research has shown that conflict can have positive effects on an organization if managed effectively. This course will help you understand the difference between functional and dysfunctional conflict. It will provide a useful model of conflict development to diagnose and treat conflicts in the workplace. Common causes of conflict are discussed and strategies for resolving conflict are presented. You will also learn how to use functional conflict to increase innovation, change, and creativity in your organization.
This course takes you through every step of the delegation process from beginning to end. You will learn how to define the task and determine who it should be given to. There are tips and techniques for monitoring a project's progress without micromanaging, and methods for coaching and developing employees along the way. There are also tools and methods to help you get the most value from every assignment.
Effective delegation is a strategic tool that leaders use to save time, enhance the morale of workers, and develop junior employees by placing authority in their hands. In this course, you will explore the delegation process, learn to overcome barriers to delegation and give effective feedback. You will learn to apply this powerful tool for the benefit of your organization.
This course delivers the key elements of how to create a leadership team that is a model for the rest of the organization. The Strategies and Tips are practical tools and methods to create and maintain a shared vision, define roles and responsibilities, and determine mutual goals and priorities. Key Points also include techniques for avoiding power struggles and resolving issues to keep leaders focused and aligned.
Gain a deeper understanding of the impact you are having as a leader, understand what influences your behavior and learn how to drive greater performance in your organization with this dynamic new program.
There is a final exam with this program.
Risk has been the mainspring of commerce for centuries. Managing risks to achieve economic gain and avoid economic loss is just as essential for corporate CEOs in the 21st century as it was for Venetian merchants in the 15th century. However, in an increasingly competitive and complex world, the effective management of risk has now become an essential skill for all levels within a business. Even with a plethora of frameworks, guidelines, and models to choose from, there is no 'silver bullet.' Is it practical to address risk effectively by delegating responsibility to a standardized, 'one size fits all' approach, with resources to match? Defects in risk management practices are causing losses amounting to billions of dollars. Boards of Directors are being challenged to accept responsibility for managing risk. International public accounting firms are strongly advising businesses to return to the basics of risk and risk management. This online course lays the foundation for an understanding of business risk. It examines the topic of risk, places it in an historical context, views it from the perspective of business, and takes a long, hard look at how corporate-wide risk management is faring today, and what can be done to improve it.
With successful completion of a test, you will receive a Certificate of Completion.
Target Audience: Those who wish to develop a solid foundation for understanding business risk or refresh their existing knowledge.
Leadership for the Future is a five-part e-learning program designed to help you develop the skills and attitudes you need to take an efficient and effective leadership role in your organization. The program will lead you through the process of becoming an effective leader in an organization, including ideas for personal development, the creation and implementation of vision, and working with people.
Target Audience: Leaders in organizations; newly appointed leaders; anyone who is seeking a leadership role in an organization.
Making Change Successful not Stressful is online program presented by the Canadian Institute of Stress. This highly interactive program consists of five modules. Each module takes approximately on hour to complete. This series enables you to develop and practice the skills necessary to deal with workplace change successfully.With successful completion of the assessment following the module, you will receive a Certificate of Completion.
Employees at all levels are involved in group decisions and problem solving more than ever before. This course teaches the skills needed to lead and participate in meetings effectively and efficiently. Companies that fail to train employees in these skills can find meetings frustrating and time consuming.
An effective sales professional knows how to meet customer needs while assuring reasonable terms and profit for his or her own company. This course has techniques for identifying customer expectations and determining how to meet them in a way that both parties are satisfied by the results. There are checklists and discussion guidelines to help a sales professional master this essential communication skill.
This course gives you the opportunity to learn how to solve some of your most important business problems using a logical method and supporting techniques. It also introduces the five-step process for solving problems.
This course will define and explain the five steps involved in the problem-solving process. The five steps that will help solve any workplace dispute include defining the situation, providing a quick fix if necessary, identifying the root causes, taking corrective action, and evaluating and following up.
Learn about proven project management methods. Each module has a test. With successful completion of the test, you will receive a Certificate of Completion.
Meetings, meetings, meetings. You can't live with them and you can't live without them. Make sure that the meetings you lead are organized, focused, and productive.
Teams can provide wonderful opportunities for collaboration and innovation. But sometimes, as a leader of a team, you encounter frustrations and roadblocks and just want to pull your hair out! Overcome the hurdles that get in the way of your team reaching its goals by leading your team to success with these strategies.
Potent management advice for entrepreneurs, managers and accounting professionals.
The modules in this program are:
Target Audience: Entrepreneurs, managers and accounting professionals.
4 CPE Credit(s)
Problem-solving as a team can lead to exceptional results - or it can be a disaster! As a team leader, you have the responsibility to make sure your team finds the best solution. Learn the strategies and tips that will get you there.
This course addresses the nuts and bolts of time management and includes tools for setting goals, keeping logs, and planning your time. It includes methods for identifying low pay-off activities and time-wasters, along with suggestions for getting rid of them. It provides tips for organizing your materials and your surroundings for more efficiency, and has other practical suggestions for taking control of your time and your life with simple, tried-and-true tools and techniques.
Using Leadership Basics provides the fundamental skills for leading a group: defining the task, establishing a vision, gaining commitment, and building relationships. It tells you how and when to use various leadership styles and gives smart techniques to help leaders direct the efforts of others. The Strategies and Tips in this module teach you how to foster innovation, provide appropriate direction, and develop and maintain positive relationships.
Every work process is part of a larger process that may be made up of smaller ones. Understanding the process flow and scope is the key to establishing 100 percent conformance in a work process. This course will analyze work as a process by identifying the requirements necessary to produce quality work, defining process flow and scope, and looking at inputs and outputs. The course will also show you how to keep quality number one, and examine listening skills to ensure that customer requirements are met.
This course provides ideas and exercises designed to help you formulate clear ideas about creating Brand You and about managing your career. It will help you focus on what you like about your current position, what you would like in your next position, and what actions you need to take to gain control over your career. You will assess your strengths and devise a plan to work on your weaknesses.
This course is designed to assist individuals in diverse occupations to understand time management and to practice specific techniques to improve their efficiency. The specific techniques presented include making lists, using a personal organizer, handling interruptions and delegating work tasks. The course discusses how time management skills will help you overcome the effects of stress.
This course is designed to describe the essentials of managing anger in an appropriate and constructive manner. While designed specifically for the work environment, the core elements of this training can be applied when you are at home or on the road. The constant pressures and stresses of modern life have resulted in a growing realization that anger control methods should be taught. Rage and violence in the workplace are no longer rare occurrences. While anger is a normal human emotion, the prevalence of toxic anger is dangerous to us all. This course teaches us how to effectively manage anger in all its forms.
Goal setting is not always easy, as unexpected events can get in the way of even the most dedicated efforts. This course will teach you how to achieve goals by developing a self-initiated contract that formalizes your commitment to your goals. These contracts can be simple or complex, and can be revised and clarified to meet the obstacles you encounter in the pursuit of your goals. You will also learn to use these contracts to set and meet deadlines.
The only way to accomplish a goal is to take total ownership of it. This course will teach you different methods of turning a goal into your own, ranging from understanding the nature of doubt, preventing sabotage by the subconscious, to adopting new types of positive behaviors such as role playing. Using these techniques, you will learn how to become a successful goal setter and achiever.
This course will teach you how to properly understand, effectively set and achieve your goals. You will learn to avoid setting goals that are either unrealistically high or too easily reached. The course also teaches you to understand the difference between goals and dreams.
Setting goals is one thing and realizing them is something else entirely. This course provides you with tools to set and remain committed to your goals. You will learn how to commit your goals to paper, set timelines, and track your progress.
This course is designed to help you unleash your leadership potential. You will learn how to take a stand, achieve a goal, and motivate others. The course explains how most leaders are made rather than born and teaches you to develop your personal leadership power (PLP). This includes using the five principles to increase and effectively use PLP.
This course is designed to help participants improve their listening skills through practical exercises and increased awareness of their personal listening styles.
People in every walk of life face recurring demands, information overload, increased workloads, and have family and/or community responsibilities and their own personal expectations of what they want for their job, career or family. Busy people need to prioritize. Prioritizing can help in every facet of life. This course will teach you how to use a priority process to achieve meaningful personal and career goals. It also provides numerous techniques and tips that will make priority management a key to successful accomplishments.
Productivity is the key to career success. In challenging and competitive times, companies look to their employees to accomplish needed tasks and assure the organization's viability. If companies downsize, the jobs of the most productive employees are secure. When companies decide to promote employees, those with a track record for accomplishing the important work of the organization are often considered for advancement. This course teaches time and task management skills that will make you more valuable to your company and more productive in your personal life.
You know your life could be better. You're not fulfilling your potential. Or maybe you've been wondering when your dreams will come true. Achieving Personal Goals will get you headed in the right direction and give you some tips for making it all happen!
More and more companies are finding that flexibility for employees in both work hours and work location helps them attract and retain the best talent and actually improve productivity. This course identifies the potential benefits and pitfalls in managing a virtual workforce, gives guidelines for maintaining communication, monitoring productivity, and encouraging peak performance. There are methods for assuring alignment and consistency, and suggestions for preserving important working relationships without the traditional work structure.
Goal setting with others can strengthen your ability to reach your goals. This course teaches you about the benefits of mutual goal setting. You will learn how to pursue multiple goals, overcome obstacles, and achieve long term goals.
This course is intended to help you recognize and deal with crises that can occur that affect companies and their employees. We will address the key components of crisis management and emergency response planning and how they apply to full-time and part-time employees, including managers, supervisory and non-supervisory personnel. This program could also apply to those who perform Company work at home or elsewhere off-site, as well as to temporary employees and independent contractors.
The Security Officer's primary duty is to develop and administer a written Security Program for the institution. This is not an option for any financial institution - banks, credit unions or thrifts - it is a regulatory requirement. And even if it wasn't a requirement, initiating and maintaining an effective Security Program just makes good business sense. The Security Program must contain policies and procedures that address robberies - as well as an initial and periodic training program that also addresses robbery.The purpose of this module is to examine the contributing factors common to most robberies - both the ones that the institution may control and the ones it can't. If the institution's robbery prevention efforts are unsuccessful, we will suggest potential solutions that managers and executives may consider in responding to robberies and their inevitable aftermath.
Security is described as the act of providing protection and defense against real or anticipated threats to the institution and its components. The purpose of this segment is to suggest the most effective techniques for responding to robberies of all types. This segment also suggests potential solutions that managers and executives may consider in responding to robberies and their inevitable aftermath.
Your institution's Security Director is responsible for developing and managing the institution's Security Program. The Security Program must contain policies and procedures that address robberies - as well as contain an initial and periodic training program that also addresses robbery. It's the institution's position that maintaining the security environment is perhaps the most important 1% of its business activities.This Security Program is designed to create and to maintain a safe and secure environment for the institution's employees to work - and for the institution's customers to conduct business. You are just as responsible for maintaining the institution's Security Program as is the Security Director and your role is a simple - but critical - one. Your role is important and it has three parts: to be aware of the need to protect yourself, your family, other employees, customers and other persons on the premises; to observe and report unusual or suspicious persons and events to your supervisor or to the Security Director; and To take appropriate action if you feel that your safety - or the safety of another person - is at risk.
An effective security program is an excellent tool for protecting the institution's work product, physical assets, intellectual assets and personnel. This e-learning module introduce key concepts in security and provides a basic understanding of the security function.
This module is part of a comprehensive e-learning program that addresses the security function.
Target Audience: Those with responsibilities for the security function in all sizes and types of financial institutions.
The security function's primary duty is to develop and administer a written Security Program for the institution. Examiners evaluate the potential effectiveness of an institution's
Security Program in three parts: physical security, process security and information systems (IS) security. This e-learning module discusses the laws, rules and regulations that affect the security function.
Target Audience: Those with with responsibilities for the security function in all sizes and types of financial institutions.
No one person needs to perform all of the security-related tasks within the institution - the security function actually works best when several skilled people apply their respective knowledge, training and expertise to address security issues. This e-learning module suggests personnel who may logically perform safety and security-related tasks.
Security has become the evolutionary process through which we provide a safe and secure environment within which our employees may work and our customers may conduct business. This e-learning module reviews the tasks, functions and responsibilities that are logically assigned to the Security Department.
State and federal regulations require that the Security Officer must submit a report to the institution's Board of Directors annually regarding the effectiveness of the Security Program. The first step in this process is to conduct a thorough review of the institution. The goals of this review are to identify and remedy actual and potential sources of safety-related issues and monetary losses.The purpose of the security review is to identify conditions that may result in a loss or a legal action tomorrow - or thirty years from now. In other words, this review simply targets an institution's loss potential - using a standardized, practical and cost-effective methodology for analyzing the condition and contributions of the security function; and identifying the institution-wide windows of opportunity for loss from all sources.
Preventing workplace safety issues - particularly acts of workplace violence - requires the Security Officer and members of the institution's Crisis Management Team to develop a special skill-set. Responding to these issues requires a thorough assessment of the tools the institution may have to acquire or use to resolve those issues. There is no single policy, procedure, practice or training program that will - by itself - significantly reduce or eliminate acts of workplace violence. What's necessary is applying multiple solutions simultaneously on an institution-wide scale, creating a Security Program that is truly evolutionary and effective.
Balancing a till is an important part of any front-line cash handling job. In banking this importance is magnified. Balancing your till is vital to your success as a bank teller. An unbalanced till means that unaccounted money has either come into, or left, the bank. This module will provide you with an understanding of balancing and the audit process.
Cashing a check is more complex than simply making sure the check is legitimate and handing over or depositing the money. Banks have different policies for checks written on accounts the bank holds than they do for checks written on accounts held by other banks. Banks also have different rules for cashing a check presented to you by a bank customer than they do for checks presented to you by a non-customer. This module will provide you with an understanding of check processing.
The check has existed, in one form or another, since the 9th century. Checks were originally developed as means to make a payment without carrying large amounts of gold or silver coins. The use of checks today has not changed much - they are still an alternative means of payment to cash. However, the make up of a check has changed. Bank tellers need to understand checks. Your customers write them, make payments with them, and cash them. This module will provide you with an overview of checks. We will discuss the elements of a check, the proper procedure for check handling, and the different types of checks you will encounter.
The bank industry is highly regulated. Complying with these regulations isn't only the responsibility of the bank's compliance officer or senior manager. As a member of the bank's front line staff you play an important role in compliance. You need to ensure all of your actions are in compliance with the latest banking regulations. This module will provide you with an overview of the compliance topics tellers need to be familiar with.
An in-depth knowledge of currency is one of the most important aspects of being a bank teller. As a teller, you will process, handle, and exchange large amounts of currency on a daily basis. As a result, you need to know the different types of American currency and how to spot fake currency. This module will provide bank tellers with an overview of currency. We will discuss the different types of bills you will come across and methods to detect counterfeit currency.
In the United States the primary functions of the banking industry are accepting deposits and extending credit. These two principles form the foundation of the American banking system. Accepting deposits is primarily the responsibility of a bank's tellers. Tellers are the people who, on a daily basis, process customers' money into checking, savings and other types of accounts. This module will provide you with an understanding of the deposit side of banking.
Bank tellers handle more money than almost any other profession. Furthermore, tellers are expected to handle and process large quantities of money quickly, efficiently and securely. The way you count money affects the customer's perception of your efficiency and is important to the bank's security. This module will show you techniques for counting and packaging currency, and highlight security procedures you should employ when handling money.
Being a teller isn't just about face to face interactions with customers. You are also expected to interact with customers and potential customers over the phone. In order to securely and efficiently serve customers over the phone you need to have an understanding of telephone-based customer service, as well as the proper security procedures for conducting bank business over the phone.
Banking is a people-oriented service industry. As in other service industries, customers expect quick, efficient, courteous service. However, in banking, expectations are heightened. Customers need to know their transactions are being processed by professionals who care about them and their money. This module will provide bank tellers with the information they need to effectively serve bank customers. You will learn about professionalism, transaction processing, security and protecting against scams.
An endorsement is a signature on the back of a check assigning interest to another party. The person who has endorsed the check has, by signing the back of the check, approved of the other party's interest in the check. As a bank teller, you need to understand endorsements. This module will provide you with an overview of endorsements, tell you what makes an endorsement acceptable, and discuss problems you may encounter.
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