Online: Sales Is Just Great Service! (for Community Bankers)
With an increase in the number of institutions competing to meet the financial needs of customers, it is more difficult for community banks to retain their customers' loyalty. Community bankers nationwide have identified a need to develop a sales culture in order to help their banks survive and prosper. ICBA developed this six-part e-learning program to give employees of community banks strategies for promoting the success of their institution by expanding existing relationships with customers.
Target Audience: Community bank employees
This program contains 7 module(s).
3 CPE Credit(s)
Category: Customer Service/Sales