Ask Our Fraud Prevention Experts

Have a fraud/risk management question you’d like answered? Fill out the form below to submit your question to ICBA Bancard's risk team.. Note: Questions will be answered in the order they are received. Global answers will be shared via ICBA Bancard’s weekly e-news digest, CORe, and archived here for future reference.

Ask An Expert


  • Q. What happens when an EMV terminal fails to process a transaction?

  • Q. I am suddenly receiving an abundance of emails and suspicious phone calls from merchants and other vendors requesting verification of customer information. Is there a scam currently underway that has not been made public?

  • Q. I have what I think is a fraudulent merchant situation in my town and I would like to know how I can get some assistance from Visa or even law enforcement?

  • Q. What are the differences between MasterCard and Visa’s recently amended Fraud Loss Reimbursement programs?

  • Q. What is EMV and tokenization and how do they differ?—September 30, 2015

  • Q. In what circumstance is the issuer liable for fraud activity at the point of sale?—Sept. 23, 2015

  • Q. What does ICBA Bancard’s Fraud Loss Protection Plan (FLPP) cover?—Sept. 1. 2015

  • Q. What is EWB?—Aug. 15, 2015