Plan Manager

An ICBA Bancard-curated client resource for FIS Direct Credit Issuers to maximize profitability


Information and resources for plan managers to oversee your FIS Direct Credit program, from launch to beyond. Marketing resources, employee training, best practices and guidance, and an ICBA Bancard-curated list of resources to help you optimize your program and manage risk.

Bancard Payments

Why Bancard – A Year End Review

ICBA Bancard provides multiple benefits to our clients. Last year, Bancard provided the following cumulative benefits to our FIS Direct Credit issuing banks:

  • Distributed $2,026,414 in Tiering & Longevity rebates across all participating banks.
  • Bancard saved its Fraud Loss Protection Plan participants just over $205,000 in confirmed fraud dollars against a total volume of just over $2.1M in eCommerce transactions in 2018.
  • Saved banks an average of $7,300 annually in processing fee rebates.

Have you seen your most recent Bancard Benefits Statement? Contact us to request it.

Client Relations Team


The ICBA Bancard Client Relations staff is available to assist you with questions regarding the Bancard relationship, credit program, promotions, and communications. Our team is a resource available to your bank, in addition to your day-to-day FIS Client Relations contacts. You can reach us at: [email protected] or 800-242-4770.

Miriam Funn

Vice President of Client Relations

Email

Wanda Ellison

Client Relations Representative

Email

Angie Rouzard

Client Relations Representative

Email

The Basics


New to ICBA Bancard & FIS Credit? Just got hired to manage the credit program? Issuing cards for the first time? Start here.


  • Contracts: Financial Services Agreement (FSA), Renewal Services Agreement (RSA), Operating Regulations, Appendix 1 and RSA Exhibits.
  • Roles: See how Bancard, FIS, and your bank work together.
  • Update Contact Information: Don’t miss important communications - let us know who manages your program.
  • Training Portal (EXTERNAL LINK):  Access the FIS training calendar.
  • FIS Client Portal (EXTERNAL LINK): Access daily bulletins, compliance reports, view/submit client tickets, and more.
  • FIS Reports: See which reports you should review and how often.
  • Vendor Management: SAS 70, Insurance Certificate, and other important information.
  • FIS Bulletin: A recap of FIS Bulletins from the past week.

Portfolio Management


ICBA Bancard-curated tools and resources to maximize profitability.


  • ACE: ICBA Bancard’s self-guided portfolio analysis tool; see your portfolio’s profitability and growth; great for board reports (“Automated Card Expert”).
  • Credit Card Life Cycle: Engage your cardholders for a long-term relationship: penetration, activation, usage, and beyond.
  • Best Practices: Payment kiting, parameter settings, and more.
  • Compliance: Frequently requested resources.

Risk



Extras


Stay informed, take advantage of our latest marketing assets, and never miss an important communication from Bancard.


  • Education: Exclusive for ICBA Bancard clients – see what’s new.
  • Marketing: Exclusive for ICBA Bancard clients – see what’s new.