What a difference three months make. In the fourth quarter of 2019, the outlook among bankers about the economy and the state of the industry was solidly positive. But as a result of the COVID-19 pandemic and the uncertainty it has created, the view among bankers has sharply shifted direction.
Literally overnight — the night of March 26 — community banks answered the call to support small businesses fighting to survive COVID-19. In that one day, 3,700 institutions became new Small Business Administration lenders to support the Paycheck Protection Program.
With irrefutable evidence that the United States is in a recession, zealous market watchers are now searching for clues as to its size and scope. At ICBA, we took the liberty of crunching the numbers in search of some answers, and our conclusions point to a short, sharp, and spotty recession.
As ICBA’s Executive Brief on digital wallets demonstrated, consumer use of digital payments technology is increasing due to the convenience and speed these options offers. The same rings true when exploring digital payments apps.
As we continue our relentless focus on customers in need, we must not let our guard down in continuing to urge Congress, the agencies, and the public to “wake up” to an overly-opportunistic credit union industry.
Innovators see the world not as it is today but how it can be, which is why ICBA has pledged a three-year commitment to its ThinkTECH Accelerator program--to help community banks foster innovation and address their customers' evolving payment needs.
Launching a new lending initiative during a pandemic was a challenge in itself, but add in closed branches, remote customers, and government provisions, and community banks faced a trifecta of issues in entering this brave new world of lending.
When I really need to focus, I’ve noticed the process usually starts with decluttering both my mind and my environment. I love the quote, “Starve the distractions. Feed your focus.” To clear my mind before starting a project, I know that I have to be purposeful with my attention.
With the Senate considering Paycheck Protection Program reforms after the House passed its reform bill last week, now is the time for community banks to urge lawmakers to enact our recommended changes.
During the pandemic, three types of attacks and scams have risen sharply, and bankers should anticipate seeing more of these threats throughout the pandemic’s duration. This blog explains them and how you can protect your community bank.
With the pandemic representing a turning point in payments, community banks must take steps now to embrace digital channels without sacrificing the personal support customers expect from their community bank relationship.
The Small Business Administration just released long-sought guidance on submitting the initial SBA Form 1502 for Paycheck Protection Program loans. Lenders are required to submit the form to report on PPP loans and collect the processing fees on fully disbursed loans.
Despite numerous warnings from the FBI, IRS and others, fraudsters are capitalizing on the pandemic to take advantage of consumers, highlighting the importance of community banks in supporting their customers in their battle against this opportunistic fraud.
Necessity truly is the mother of invention. Community banks have all felt that over the past few weeks as they’ve implemented new innovations in response to the Paycheck Protection Program. But now we’ve moved into phase two: servicing these loans, which presents a new set of challenges.
Community banks had to beef up what they had in place and get creative to adequately address how to serve their customers amid a shutdown. And as the pandemic’s reach expanded, so too did the need to highlight the utility and usage of their digital offerings.