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TOOLKIT ON MAINTAINING CONSUMER CONFIDENCE DURING A DATA BREACH

ICBA Data Breach Toolkit

Who Should Use This Toolkit: Front-Line Marketing, Communications and Product Contacts at Issuing Financial Institutions

Purpose: Protect cardholder trust in payments by providing a practical guide to managing communications after a data compromise at a third party.

Description: To more effectively combat a public relations crisis with a breach of card security, ICBA and Visa have teamed up to bring a special communications toolkit to community banks. This comprehensive communications guide gives community banks the means of communicating with card customers and the media within 24 hours of a data compromise. Having this contingency plan in place can make all the difference in a data breach episode.

Toolkit Includes: A brochure on communications best practices following a data breach, as well as customizable template materials like cardholder letters, statement inserts, FAQs, and media statements. Click on the documents below to download each PDF.

ICBA

Visa Resources

Resources & Information on Current Data Breaches

Audio Conferences

Information

ICBA Advocacy




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