2011 ICBA Community Bank Payments Survey

Results of the 2011 ICBA Community Bank Payments Survey confirm that reduced interchange and compliance costs are major concerns for community bankers, with more than 75 percent citing compliance as a top three threat and nearly 60 percent ranking reduced merchant fee revenue among their top three concerns.

The biennial survey, part of ICBA's effort to evaluate community banks' payment management strategies, products and services for consumers and businesses, provide  a valuable benchmarking tool to help community banks measure current payment activities and reaffirm their strategic direction.

Other findings from the 2011 ICBA Community Bank Payments Survey include the growth rates for these emerging payments products:

• Debit cards: Debit cards continue to rank as the most important payments product or service for community banks, pulling in a mean score of 1.16 points (on a five-point scale, with 1 being “very important” and 5 being “not important at all”) among the nearly 100 percent of banks that offer them.
• Person-to-person (P2P): 27 percent of community banks currently offer this.  33 percent plan to offer it by 2013.
• Consumer remote deposit capture: 25 percent of community banks currently offer this. 20 percent plan to offer it by 2013.
• Mobile payments: Nearly 15 percent of community banks currently offer this. Nearly 50 percent plan to offer it by 2013. 

The survey was conducted from June 6 - June 30, 2011 and included 43 questions with responses from 713 community banks with asset sizes from under $100 million to more than $500 million.

• Executive Summary
• Report Slides 

2009 Community Bank Payments Survey Executive Summary
2007 Community Bank Payments Survey Executive Summary
2006 Community Bank Payments Survey Results
2001-2008 Community Bank Technology Survey Results