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Last update: 08/27/14

Payments Surveys & Research

Community banks provide a wide range of payment services and products in support of consumers and businesses on Main Street. As locally owned and operated institutions, community banks empower their employees to provide con¬sumers reliable, superior service, and their use of local funding helps keep their communities vibrant and growing.

Since 2005, the Independent Community Bankers of America (ICBA) has conducted a Community Bank Payments Survey, designed to track community bank trends and strategies in payments. This bi-annual effort provides important guidance used to:

  • Better prioritize ICBA’s payment policies through clearer insight into community bank payment operations and push back against overzealous regulations; and
  • Help build a baseline for community banks to measure their payment activities and reaffirm their strategic direction.

Findings from the 2011 ICBA Community Bank Payments Survey reveal that community banks continued to be plagued by rising fraud losses and the high cost of compliance, resulting in a decline in payments revenue. In fact, 40 percent of respondents indicated that their consumer payments revenue has decreased in 2011, with 10 percent reporting a significant decrease.

Community bank also projected growth rates for the following emerging payments products:

  • Person-to-person (P2P): 27% percent offered; an additional 33 percent planned to by 2013.
  • Consumer remote deposit capture: 25% offered ; an additional 20 percent planned to by 2013.
  • Mobile payments: Nearly 15% offered; an additional 50 percent planned to by 2013.

Staff contact: Cary Whaley



Date Title Source/Publication
08/08/2014 Fed Releases Detailed Payment Study NewsWatch Today
11/13/2013 ICBA Survey: Community Bank Mobile Payment Services on the Rise NewsWatch Today
11/12/2013 ICBA Payments Survey: Number of Community Banks Offering Mobile Payment Services on the Rise News Release
07/01/2013 ICBA Community Bank Payments Surveys
02/28/2013 ICBA: Survey Finds Community Banks Focused on Reducing Payments Fraud News Release
01/29/2013 Fighting the Good Fraud Fight Independent Banker Article
09/25/2012 2012 Payments Fraud Survey Study
06/01/2012 2012 Overdraft Payment Services Study: Summary ICBA
06/01/2012 2012 Overdraft Payment Services Study: Final Report ICBA
11/08/2011 Payments Under Pressure Independent Banker Article

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