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Last update: 10/20/14

Online Education Center: FAQs


What do I need in order to take online training?

You will need the following:

  • A computer/device that can access the Internet
  • The name(s) of the course(s) you would like to complete
  • A username and password

How do I obtain a username and password?

 If you do not have a user name and password, please go to the home page of www.icba.org and click "Request Login". Once your login is created you will receive a confirmation via email. You will have access to the online course the following day.

I forgot my username and/or password. How can I reset them?

If you forgot your password, please go to the www.icba.org and click "Forgot Password". Your username and instructions for resetting your password will be emailed to you. If you have forgotten both your username and password, email info@icba.org for assistance.

What is the difference between "individual pricing" and "institution pricing"?

Pricing for individuals is a flat fee per course to be used by one person. The individual price per course is $69.95 for members and $129.95 for nonmembers. Pricing for institutions allows any or all of the bank’s employees to use the course(s) purchased.  With institution pricing, the more courses purchased, the greater the discount. Pricing for institutions is based on the number of courses purchased and the bank's asset size. Learn more.

How do I order courses?

  1. Decide which courses you would like to purchase and add them to your cart. View courses.
  2. Enter your username and password.
  3. Indicate which license type you will use...individual or institution.
  4. Proceed to checkout

How many courses may I buy at one time?

As many as you like. With institution pricing, the more courses you purchase the better the discount you will receive.

How do I start training?

Go to ICBA's Online Education Center and click on Start Training.

Do I earn CPE credits for online training?

Yes. You can see the number of CPE credit earned by viewing the course description.

How much time do I have to complete a course?

Courses may be completed up to 365 days from the date of purchase.

Do I have to take the courses from my work computer?

No, you can access the Online Education Center anywhere that internet access is available.

My boss/examiners want to verify that I completed online training. Is that possible?

Each course or program contains a test that must be successfully completed in order to be deemed complete. Typically the requirement is that a score of 80% or higher is achieved.

If a course was purchased using “institution” pricing, the bank’s online training administrator has the ability to run reports to track the progress of employees. These reports can be used to show examiners what training has been completed.

Does ICBA keep a record of the online classes I’ve taken? If so, for how long?

As long as you have an active account with ICBA your data will be kept on file.

Who can I contact if I have questions?

For additional information or assistance, contact the ICBA Education Department at (800) 422-7285 or education@icba.org.

How often are new courses available?

ICBA continues to add 3-4 new courses each quarter.  






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