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Last update: 04/19/14

Online: Communicating Negative Messages

This course presents tactful, effective strategies for communicating bad or unwelcome news to others. You will learn strategies for presenting negative messages both inside and outside an organization. You will learn skills specifically designed for the delicate job of delivering bad news. This includes considering legal matters and recognizing cultural differences.

This program contains 1 module(s).

1 CPE Credit(s)

Category:  Communication

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