ICBA - Online Education Courses - Online: Telephone Basics

Online: Telephone Basics

Being a teller isn't just about face to face interactions with customers. You are also expected to interact with customers and potential customers over the phone. In order to securely and efficiently serve customers over the phone you need to have an understanding of telephone-based customer service, as well as the proper security procedures for conducting bank business over the phone.

This program contains 1 module(s).

0.5 CPE Credit(s)

Category:  Teller Training

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