ICBA - Online Education Courses - Online: Customer First Series

Online: Customer First Series

Your customers will make you or break you, and developing relationships is the bottom line. In this brand new series, you will examine issues such as rapport and trust, and identify what clients want in terms of communication. You will learn some techniques for establishing trust and eliminating negative messages from your communication, both of which will have a significant impact on your client relations. Each module has a test. With successful completion of the test, you will receive a Certificate of Completion.

This program contains 11 module(s).

9 CPE Credit(s)

Category:  Customer Service/Sales

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