Online: Customer Profitability Analysis
An area of increasing interest is the role strategic financial managers can play in building customer profitability. While organizations recognize that exceeding customer expectations is necessary, long-term viability requires that those expectations are exceeded profitably. This two-module program will explain key concepts and issues related to understanding the determinants of customer profitability; how an analysis of customer profitability can be carried out; how to use customer profitability information to build a more profitable customer base; and how to convert unprofitable customers into profitable ones.
Target Audience: Managers, entrepreneurs, accounting professionals
Skill Set: Business Management, Innovation, Organizaion, Planning
This program contains 3 module(s).
2 CPE Credit(s)
Category: Finance
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