ICBA - Industry Resources - Payments Resource Center

Webinar: What Are You Leaving on the Table? (WAV)

Recorded: May 8, 2013

Length: 60 Minutes

Chartwell Compliance’s Mary Thorson will present an ICBA-sponsored webinar about complaint management on May 8, 2013, from 10:00 • 11:00 a.m. central.

Attendees will gain a better understanding of subjects such as:

  • Key compliance requirements, obligations and best practices associated with successful complaint management
  • Mining for gold • find the maximum value in complaint files
  • Common errors banks make when handling complaints
  • Keys to effectively melding complaint data into the compliance program
  • “The UDAAP Connection” - Regulatory guidance and expectations and emerging importance of complaint data
  • Industry resources for more information

Mary Thorson, Chartwell
With over 28 years of experience in bank and non-bank regulatory compliance, training, and financial institution program reviews and examinations, Mary Thorson has developed a broad and deep portfolio of technical expertise that spans consumer protection, lending, deposits, operations, privacy, third-party management, collections, and anti-money laundering/anti-terrorist financing laws and regulations.

1 CPE Credit

Program Level: Basic-Intermediate

ICBA Member Price: $199.00
Non-Member Price: $299.00

To order this product online at the member or non-member price:

For more information, call 800-422-7285.