Recorded: April 7, 2010
Length: 60 Minutes
In today's economic and competitive environment, profit strategies focus tenaciously on operational efficiency. Organic growth strategies focus on building deep, long-lasting client relationships. Both strategies require ever increasing levels of individual productivity. Even with good employees, getting more performance out of existing staff has long been a management challenge. Ever increasing complexity of product offerings, operating procedures, regulations, and customer demands makes the challenge greater than ever before. If your bank is operating with fewer employees today than in the past, the challenge is greater still.
While technology may impact productivity, it's how employees use the technology that boosts it's potential. While compelling product offerings may generate interest, it's how employees interact with clients and prospects that sells more products. While vision, mission and values attempt to inspire speed and accuracy in the workplace, it's employees that set the pace for what and how much gets done each day.
Doing more with less is the path to desired efficiency ratios. Doing more with less puts a strain on your most valuable asset, your people. Upon completion of the audio conference, participants will understand how to get the most out of existing staff and in the process inspire their enthusiastic engagement in maximizing productivity.
Objectives:
After participating in this audio conference, participants will be able to:
- Communicate clear expectations for performance to employees
- Set a path for maximum employee engagement
- Use a checklist to assess effectiveness at maximizing productivity
In this audio conference, we will discuss:
- Transferring ownership for productivity to employees
- Targeting and clarifying expectations
- Tracking productivity made easy
- Tools for individual and team productivity
- Providing routine feedback to keep staff on course
- Celebrating performance improvements
- Multiple opportunities to ask questions and get answers
Speaker: Cathy L. Berch, President, Center for Practical Management. Cathy has been involved for over 20 years with financial institutions in the many facets of cultural transformation and performance management. Serving hundreds of domestic and international banking clients, she has dedicated her career to helping financial institutions improve profitability by improving the performance of their people; specializing in the development of sales management processes for clarifying, tracking, reinforcing, coaching and incenting that ensure maximum employee engagement, skill development, and ever increasing results.
1 CPE Credit
Program Level: Basic-Intermediate
For more information, call 800-422-7285.
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